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Dual Sim no longer working

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By rubyv, Member on 17th May 2016, 04:04 PM
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So, my spouse has had this phone for about 2 months now and really loves it. Yesterday, the phone has stopped reading both sim cards, and instead, he has to switch between the two. As he uses this for business and personal, it's a problem. Has anyone experienced this? Any solutions?

Their customer service will not troubleshoot. They demand you send it back, and they will return it in 15-20 business days, which is really poor.

It's not rooted, debloated, or anything. Unlike me, he hates to tinker.

Thanks!
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20th May 2016, 02:59 PM |#2  
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Try to reset the phone. If it won't works, it's hardware.
22nd May 2016, 02:45 PM |#3  
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Quote:
Originally Posted by rubyv

So, my spouse has had this phone for about 2 months now and really loves it. Yesterday, the phone has stopped reading both sim cards, and instead, he has to switch between the two. As he uses this for business and personal, it's a problem. Has anyone experienced this? Any solutions?

Their customer service will not troubleshoot. They demand you send it back, and they will return it in 15-20 business days, which is really poor.

It's not rooted, debloated, or anything. Unlike me, he hates to tinker.

Thanks!

Check out your insurances if one doesn't cover that kind of issues and if they couldn't supply a spare phone time your Honor 5x get repaired.
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dual sim problems, honor 5x

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