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Screen unlocking during calls

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By the.real.nps, Junior Member on 20th March 2019, 12:06 AM
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I got my View 20 recently and I'm having a problem with screen unlocking during calls. The speaker is roughly at a 45 degree angle and I think so is the proximity sensor. And it only recognizes objects that are very very close to it. In other words unless I have the phone pressed against my ear (not touching or close to, actually pressed against it) it unlocks the screen during call, the notification panel opens up and I activate things I don't wanna activate... Once just as a test I made a short phone call and I made sure to keep the top of the phone pressed against my ear at all times and somehow it still unlocked the screen and the notification panel was open...

To make things even worse, because the angle is so weird I have to keep the phone lower than I'm used to (or comfortable with) and the bottom of the phone is way below my mouth which is bad too.

It's a real issue and I don't know what I can do to fix it. Please help me.

(And just as a side note I can't believe no one has mentioned this in ANY review - even if the screen doesn't unlock for them, the angle of the speaker is still weird and to hear the sound well you have to hold the phone lower than normally. It IS significant and I have no idea why this hasn't come up in any review or opinion on the internet).
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21st March 2019, 07:52 AM |#2  
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Quote:
Originally Posted by the.real.nps

I got my View 20 recently and I'm having a problem with screen unlocking during calls. The speaker is roughly at a 45 degree angle and I think so is the proximity sensor. And it only recognizes objects that are very very close to it. In other words unless I have the phone pressed against my ear (not touching or close to, actually pressed against it) it unlocks the screen during call, the notification panel opens up and I activate things I don't wanna activate... Once just as a test I made a short phone call and I made sure to keep the top of the phone pressed against my ear at all times and somehow it still unlocked the screen and the notification panel was open...

To make things even worse, because the angle is so weird I have to keep the phone lower than I'm used to (or comfortable with) and the bottom of the phone is way below my mouth which is bad too.

It's a real issue and I don't know what I can do to fix it. Please help me.

(And just as a side note I can't believe no one has mentioned this in ANY review - even if the screen doesn't unlock for them, the angle of the speaker is still weird and to hear the sound well you have to hold the phone lower than normally. It IS significant and I have no idea why this hasn't come up in any review or opinion on the internet).

Do you have any case on the phone? Sometimes the case may interfere with ur proximity sensor and cause these issues.
21st March 2019, 08:27 AM |#3  
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Nope, none.
21st March 2019, 12:34 PM |#4  
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I have the same problem. But without solution yet.
21st March 2019, 07:37 PM |#5  
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Disable Google smart unlock feature. And check.
21st March 2019, 08:07 PM |#6  
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It was never enabled.
21st March 2019, 08:25 PM |#7  
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Quote:
Originally Posted by the.real.nps

It was never enabled.

Mind to share the screen shot of settings?
21st March 2019, 08:27 PM |#8  
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Originally Posted by miststudent2011

Mind to share the screen shot of settings?

Sure, just tell me which screen you want.
22nd March 2019, 10:58 AM |#9  
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Do you have any glass screen protector? I have one and notice that is no cutout for the proximity sensor!
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22nd March 2019, 11:16 AM |#10  
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Quote:
Originally Posted by PintasMan

Do you have any glass screen protector? I have one and notice that is no cutout for the proximity sensor!

The phone came with a preinstalled one but I removed it. No cases, no glasses, just a vanilla phone.
22nd March 2019, 12:40 PM |#11  
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Quote:
Originally Posted by the.real.nps

The phone came with a preinstalled one but I removed it. No cases, no glasses, just a vanilla phone.

Very strange. Anyway I tryed this glass screen protector and works well.

Use the hicare app to find the problem. Maybe you find a solution.
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