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HTC One M8 Shows the following message (Pic)

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By LostMan1991, Junior Member on 23rd August 2017, 05:40 PM
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Hello guys,

My HTC One m8 (Sprint) shows this on the screen and refuse to hardr reset or do anything else. Do I have to install a new ROM ? if yes, which ROM can I install through SD card cause the phone isn't connecting to the computer.

Thanks guys,
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23rd August 2017, 05:49 PM |#2  
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Do you have custom recovery (TWRP) installed?

When you say "new ROM" do you mean a custom ROM, or do you want stock ROM (and for that matter, what was on there before it got "stuck")?

Do you want to try to keep data? If not, you can try to flash a Sprint RUU (and only a Sprint RUU), which may be the best course of action anyway, as it might fix the radio "INVALID" issue.
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23rd August 2017, 06:04 PM |#3  
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Thanks for your reply.
No I don't have TWRP installed.
I don't want to keep the data.
I need the phone to work, so I would appreciate it if you advise me which ROM should I install?
Thanks.
23rd August 2017, 06:53 PM |#4  
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You can flash RUU 4.25.651.14. Either SD card method should work, or the .exe method. Your computer should still be able to connect via fastboot (which is how the RUU.exe works), even though it can't access storage. This is normal and expected - you can only access storage or adb while booted to OS or custom recovery TWRP.

RUU file and instructions here:

https://forum.xda-developers.com/sho....php?t=2729173

Alternately, you can update to Marshmallow with RUU 6.20.654.3, but you will need to fastboot flash firmware 6.20.654.3 before you can run the RUU. Instructions on flashing firmware also on the linked thread.
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23rd August 2017, 06:54 PM |#5  
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Before you flash anything else grab the latest sprint RUU for your device, as already mentioned.
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25th August 2017, 05:19 PM |#6  
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Quote:
Originally Posted by redpoint73

You can flash RUU 4.25.651.14. Either SD card method should work, or the .exe method. Your computer should still be able to connect via fastboot (which is how the RUU.exe works), even though it can't access storage. This is normal and expected - you can only access storage or adb while booted to OS or custom recovery TWRP.

RUU file and instructions here:

https://forum.xda-developers.com/sho....php?t=2729173

Alternately, you can update to Marshmallow with RUU 6.20.654.3, but you will need to fastboot flash firmware 6.20.654.3 before you can run the RUU. Instructions on flashing firmware also on the linked thread.

I downloaded the RUU that fits the number showed on the phone 4.25.654.14 on the computer and after few seconds it gave me error 171.
So I downloaded the zip file and put it on the SD card and it failed as shown in the picture attached below
Can you please advise what to do next?
Also : is there a software I can use to install the new ROM instead of the RUU.exe and Zip on SD ?
Thanks a lot.
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5th September 2017, 02:44 PM |#7  
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Did you do anything to the phone to cause the current condition?

I would suggest trying other Spring RUUs, such as 3.31.654.2 or 6.20.654.3

Error 171 is connection issue, which you already somewhat mentioned in the top post. Connection issue is usually on the PC side. Try another USB port, another cable. Reinstall HTC drivers. Make sure the phone is in fastboot mode (fastboot selected in bootloader) when trying to do fastboot commands or RUU.exe.

You may also try to find the device in Windows Device Manager. Then pick the option to manually select drivers, and select the "generic" Android MTP device drivers. I sometimes have to do this, for my PC to "see" the phone in fastboot or adb.
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