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Huawei P20 Pro Google Photos crashing issue

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By hutchy134, Junior Member on 21st April 2018, 07:03 PM
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Preordered my p20 pro and was very excited. It's been an amazing phone. However, my default photo gallery has always been google photos, I have so many photos stored in the cloud through Google Photos. But the app on my p20 pro seems to not work, it constantly crashes. I've tried everything to fix it to my knowledge but nothing is working. After about 10 seconds it just crashes. I thought it was initially struggling when it said "getting photos" so I removed my google account, but the app still crashed!
Really frustrating, open to any suggestions and please let me know if you have the same issues, hopefully I'm not alone.
21st April 2018, 07:14 PM |#2  
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I'm glad I'm not the only one! Mine works and loads, but swiping between photos is quite jittery...even though it was silky smooth on my old phone! Really disappointing software optimisation for a new phone
21st April 2018, 07:35 PM |#3  
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Quote:
Originally Posted by Mja089

I'm glad I'm not the only one! Mine works and loads, but swiping between photos is quite jittery...even though it was silky smooth on my old phone! Really disappointing software optimisation for a new phone

Mine won't even do as much as yours! So frustrating! Hopefully a future update will fix
21st April 2018, 09:18 PM |#4  
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Working fine here
22nd April 2018, 12:36 AM |#5  
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All good for me too, finding it strange that some people are having issues that others don't have. It's smooth and fast loading for me just like Google maps, another app people are having trouble with.
22nd April 2018, 12:15 PM |#6  
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I'm having trouble with Google maps
22nd April 2018, 04:09 PM |#7  
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1.07 solves the maps issue. My photos working great.
22nd April 2018, 05:33 PM |#8  
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It's pretty frustrating that we don't know when these updates will actually be live to every user...I haven't had any updates and am thinking of returning in my returns window just incase nothing comes through... Pretty frustrating!
22nd April 2018, 05:43 PM |#9  
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I have no issue with Google Photos. It sync between my pixel 2 and p20 pro nicely. App performance is good with no crash as well.

I only had maps issue on .106 but .107 fixed it.
22nd April 2018, 06:31 PM |#10  
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Quote:
Originally Posted by Mja089

It's pretty frustrating that we don't know when these updates will actually be live to every user...I haven't had any updates and am thinking of returning in my returns window just incase nothing comes through... Pretty frustrating!

It's like that with pretty muchevery phone bar pixel and OnePlus. Always dependant on the network/carrier for them to get a move on and release the updates.

I'm still on the first firmware with Three but then again I don't really care so much as I am having none of the issues with Maps or Google Photos etc.

I had a sync issue with Chrome but I fixed it with a factory reset.

---------- Post added at 05:31 PM ---------- Previous post was at 05:30 PM ----------

Quote:
Originally Posted by otonieru

I have no issue with Google Photos. It sync between my pixel 2 and p20 pro nicely. App performance is good with no crash as well.

I only had maps issue on .106 but .107 fixed it.

I'm still stuck on 102
22nd April 2018, 07:26 PM |#11  
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Try turning off the smart resolution option and see if that resolved crashing or freezing issues. Then refresh the resolution by switching back and forth once to the one you want ... This fixed Google maps for me
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