P20 Pro Random Reboot / Self Restart

[Teezj]

Hi All, I have been experiencing random reboot on my device P20 Pro. I have already cleared system cashes but still the reboot happens. Does anyone of you experience it as well? Is there any way to fix it? Thank you

 

[colthekid]

Had this occasionally with every android phone I've ever had. Nothing to worry about unless it starts doing it very regularly and even then a factory reset should sort it. Unlikely to be a hardware issue.

One or more apps have likely crashed in the background and caused a Kernel Panic, causing the phone to reboot...a bit like a Blue Screen of Death on a PC.

 

[Teezj]

Had this occasionally with every android phone I've ever had. Nothing to worry about unless it starts doing it very regularly and even then a factory reset should sort it. Unlikely to be a hardware issue.

One or more apps have likely crashed in the background and caused a Kernel Panic, causing the phone to reboot...a bit like a Blue Screen of Death on a PC.

Thanks for responding. It happens like 2 times a week. Is it normal? I don't have such a problem on my HTC U11 if I recall correctly.

 

[colthekid]

Thanks for responding. It happens like 2 times a week. Is it normal? I don't have such a problem on my HTC U11 if I recall correctly.

Don't get it quite that often, but it depends what apps i'm running etc. Are you rooted?

Might be worth a reset just to clean things up.

 

[Teezj]

Don't get it quite that often, but it depends what apps i'm running etc. Are you rooted?

Might be worth a reset just to clean things up.

Nope it's not rooted. Yup I guess I need to perform a reset on my device.

 

[Teezj]

I just reset my phone. I will monitor it for now. thanks for the help

 

[Lexidh]

Happens to me too, about twice a week. Very unlikely to be a hardware issue, since I've had it happen on two different P20 Pro phones. Factory reset does not work.
So now I'm removing one app at a time... Fitbit was not the culprit. NEXT!

---------- Post added at 07:44 PM ---------- Previous post was at 07:41 PM ----------

If someone with this issue wants to compare apps privately, I'm up for that. My e-mail is my username here + gmail.

 

[Lexidh]

France24 was not the culprit.

Event logger app tells me the system kills the Huawei Mobile Services and Messages (sms) apps quite often, even right after restart. Did not happen just before reboot though, nothing did.

 

[mostling]

Had this happening to me since 128 update, about 2-3 times a week. Pretty annoying to be honest.

 

[Bouncetheking]

My phone still reboot itself once or twice a day after motherboard replacement. Previously can be multiple times like 5 or 6 times.

However, no issues when using Google 2 pixel.

 

[Teezj]

My phone still reboot itself once or twice a day after motherboard replacement. Previously can be multiple times like 5 or 6 times.

However, no issues when using Google 2 pixel.

What was the reason for replacing the motherboard? Was it due to the auto restart/reboot problem or some other fault? Thanks

 

[Teezj]

Happens to me too, about twice a week. Very unlikely to be a hardware issue, since I've had it happen on two different P20 Pro phones. Factory reset does not work.
So now I'm removing one app at a time... Fitbit was not the culprit. NEXT!

---------- Post added at 07:44 PM ---------- Previous post was at 07:41 PM ----------

If someone with this issue wants to compare apps privately, I'm up for that. My e-mail is my username here + gmail.

After I factory reset my phone, the auto reboot problem does not arise that often. I think is a software issue.... I will be sending my phone in to service.

 

[dieselhazza]

My phone still reboot itself once or twice a day after motherboard replacement. Previously can be multiple times like 5 or 6 times.

However, no issues when using Google 2 pixel.

You wouldn't expect it on a Pixel phone as it is optimized from head to toe

 

[craigc8801]

I'm also seeing this issue since the last firmware update. There's no common denominator. It happens when updating Facebook statuses, replying to texts, interacting with notifications and even trying to reply to this post. I'm loathed to do a factory reset as it takes me ages to reset my phone back up. I've reached out to Huawei on twitter to see where that gets me.

Sent from my CLT-L09 using Tapatalk

 

[craigc8801]

I wiped my cache yesterday but this hasn't made a difference.

 

[Teezj]

I wiped my cache yesterday but this hasn't made a difference.

It won't make any different even after you factory reset the phone. Haiz I believe it is due to the software that caused the phone to auto reboot.

 

[craigc8801]

Are any of you running gboard as your keyboard. It's quite often that I'm using the keyboard I'm seeing the reboots?

 

[craigc8801]

So since changing gboard to manually managed the phone as been more stable. This might be famous last words but I've seen no reboots for the last 3 days.

 

[Teezj]

Are any of you running gboard as your keyboard. It's quite often that I'm using the keyboard I'm seeing the reboots?[/QUOTE

I'm using Gboard as well. I have yet to experience auto repair when using Gboard. For my case the reboot happens randomly.

 

[Teezj]

Just to update, I actually serviced my phone with Huawei last week and got it 2 days back. It seems like they didn't solve the issue for me. The random c just started yesterday again.

Can we say it's a software / firmware issue that is causing the random reboot?

Do share your experiences on your P20 Pro.