Downgrade HDX 7 from 4.5.1 to 3.2... could be possible

[modi]

When you say all data erased, do you mean like a factory reset?

yes, complete factory reset with all multimedia loss

 

[foster53123]

Got my kindle fire downgraded in 15 min

You are now connected to Neela from Amazon.com
Me:my tablet is having some graphical issues and apps keep force closing, I've seen where it says a roll back would fix the problem. Is there any way you could help me out
Neela:Hello, my name is Neela.
I'm sorry to hear about the problem with your Kindle Justin..
I will certainly try and assist.
Is it the one registered as- Justin's Fire under the account?
Me:Yes it is
Neela:May I know if the problem is with all the 3rd party apps you wish to access on the device or a particular few?
Me:Mostly 3rd party apps
Neela:A member of our App Store team will be the perfect person to help you with this. Let me connect you to a member of our App Store team. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Athar from Amazon.com
Athar:Hello, my name is Athar. I'll be happy to help you today.
Please be on hold while I look into your previous conversation and help you accordingly.
A Customer Service Associate will be with you in a moment.
You are now connected to Uday from Amazon.com
Uday:Hello, my name is Uday. I'll be glad to help you today.
Me:Yes it is
Uday:May I know if you're referring to " Justin's Fire "?
Me:Yes this is j
Justins fire
Uday: A member of our Kindle specialist team will be the perfect person to help you with this. Let me connect you to a member of our specialist team. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Neela from Amazon.com
Me:Hello?
Neela:Hello, Justin
Me:Hello Neely
Neela:I'm glad we are reconnected.
I have the confirmation from the Appstore specialist now Justin.
I can proceed with the roll back of software on the device now.
Me:Thank you so much mam
Neela:You are welcome Justin.IN order to continue, please back up any personal content you might have on the device, because the factory reset that needs to be done along with the roll back may remove any personal content you might have on the device.
Me:I have already done so. But thank you for checking
Neela:You are welcome
Me:Could I know what version im getting?
Neela:After the roll back, the device will not receive any future updates. If you would like their device to receive updates you will need to contact CS again and have us move your device back to the normal OTA pool.
It would be FIRE OS 3.2.8 Justin
Me:Would it be an issue to go back to 3.2.4?
Neela:Sorry Justin, as the Kindle is updated to the latest version which is 4.5.2, it is not possible to downgrade the software further lower than 3.2.8
Me:If I'm still having issues with it after the roll back to 3.2.8 could I contact y'all again to go back further?
Neela:Absolutely Justin.
You can simply contact us back and we can upgrade the device back to higher versions.
However, it is not possible to further downgrade the device because the apps and many features will not be compatible with the lower software versions.
Mekay thank you so much Neela can I go ahead with the roll back?
Neela:Sure..I hope the device's battery is 40% or more?
Also, please keep the device connected to a charger while the roll back is going on..
Me:Yes it is at 74 and on charge.
Neela:Great! Can you confirm that the device is connected to Wi-Fi and has a good signal?
Me:Yes it is right by my 5g antenna
Neela:I have initiated the roll back from my end Justin. Please sync the device, leave it connected to the charger and leave it connected to Wi-Fi so the roll back can complete.
You will receive a notification once the software has been downloaded to the device.
You can check the progress of the download in the settings.
1)Swipe down from the top of the screen and tap Settings.
2)Tap Device Options
3)Tap System Updates
Once the software has downloaded, you can complete the process by tapping on the notification or by going back to the settings as outlined above.
Me:Thank you the update is downloading now
Neela:You are welcome Justin
The length of time to download the software will vary depending on the speed of your Wi-Fi connection though.
Me:It just finished thank you for your help. I hope you have a great night
Neela:You are welcome, I'm glad I was of assistance!
Thank you..Have a wonderful night too Justin.
Bye
Please click "End Chat" to close this window.
Me:Bye
Neela from Amazon.com has left the conversation.
Send
Neela from Amazon.com is no longer connectedSecure Connection.

 

[LittleGreenSony]

Amazon has agreed to downgrade my HDX 7

I told them that it had slowed down after a recent update and I asked them to rollback the software. They said they couldn't do it. I told them that they can and had done for a friend. (I don't really have friends) The woman said she would put me in contact with tech support. They told me to try factory resetting the kindle. I told them I had done this multiple times. They then asked me to describe the slowness and I did. Then then told me if I would like a replacement. I replied by saying I was going on holiday. He then agreed to put me in contact with tech support plus. I am now waiting on their reply. By the way if you get rejected for a rollback try to contact them by phone. Don't give in and don't be offensive. Tell basic lies. Hopefully I can rollback to 3.1.x or 3.2.1-7 to root, install recovery and switch to CM11 and unlock the boot loader.

 

[ThandDuy1]

It is possible, and thus, I claim that it's very easy to do!
I have chatted with someone in Amazon Customer Service. I thought it's hard, because I'm in Vietnam, my English is not good, and the wifi is weak due to country development.
But I can say that Amazon take care of customer very well, here's my conversation:

Lakshmana:Hello, my name is Lakshmana. I'm here to help you today.
Me:I help some trouble when my Kindle Fire automatically update to OS 4.5.2
(sr for my bad Eng, please ask me if you dont understand what I say)
*I have
Lakshmana:No issues.
Could you please elaborate the issue you have experiencing with the Kindle?
Me:Well, some apps may not work correctly and I cant get used to my Kindle any longer
can you roll it back for me? To some old Fire OS version?
Lakshmana:I'm sorry to read about the problem you have with your Kindle.
Just to confirm, are you facing this issues with after the update?
Me:yes
a lot of
that's the reason I want to change my device, but I think someone can help me to get it back
I mean, buying a new one
Lakshmana:Are you able to access your Kindle now?
Me:yes, but it's harder than before
and some of my favorite apps did not work correctly
Lakshmanakay, it seems to be intermittent issue with the device. In this case, lets perform factory reset of your Kindle.
Me:I have done it several times, but the device is not rolling back itself
Lakshmana:If the issue remains same after the factory reset we will roll back the software to previous version.
Have you already performed the factory reset?
Me:yes
2 times.
I have heard in the Internet that downgrade the OS version could be possible
Lakshmanakay, in this case I will help you rollback the device software for you.
Me:thks you a lot, Laksmana
I'm sorry, "Lakshmana"
Lakshmana:No issues, ThanhDuy. May I know the battery status of your Kindle?
Me:it has 73%
I can charge it right aquay if you need
*away
Lakshmana:Is the device connected to WiFi?
Me:yes
Lakshmana:Rolling back the device will Cause the Kindle Device to factory reset.
The device will not receive any future updates.
If you want to upgrade the device in future you have to contact us.
Mek, I agree
thks for your advice
Lakshmana:You're welcome.
I have initiated the rollback process for your Kindle.
Is the software file downloading to your Kindle?
Me:let me check it
Lakshmana:Sure, I'l wait for you.
I'll**
Me:sorry, but can you show me how to check it?
Lakshmanalease sync the device once.
1. Swipe down from the top of the screen to open Quick Settings, and then tap Settings.
2. Tap Sync and Check for Items
Me:yes, I've done it
And in Device Options, I see the Update is being dowloaded
is it alright?
Lakshmana:Yes, correct.
You will receive a notification once the software has been downloaded to the device.
Mekay, i get it
Lakshmanance the software has downloaded, you can complete the process by tapping on the notification or by going back to the settings-> Device options.
Me:does it require a strong wifi to have been done?
Lakshmana:The length of time to download the software will vary depending on the speed of the WiFi connection.
Me:because I'm afraid that the connection in my country isnt good
oh, it's ok in this case, I can wait for it all day
Lakshmana:I'm really sorry to know that, ThanhDuy.
Me:it's ok, my pleasure to have your assist
Lakshmanakay, once the software file has been downloaded please tap that. Software roll back will automatically begins.
Kindle will restart while the roll back process starts.
Once the roll back completed, you will be able to access your Kindle as previously you have.
Meh, many thank
*thanks
but if I have issue after that, may I contact you once more?
Lakshmana:You're welcome. I will go ahead and email you this and additional information rolback.
Yes, it our pleasure to assist you.
I will put a note here on your account so my colleague will be able to pick up where we left off.
Meh, I get it, thks you
hope you have a great working day!
and Happy New Year!
Lakshmana:Yes, thank you. I hope you too.
Thank you.
Is there anything else I can do for you today?
Me:I think you have solved all of my problem!
Lakshmana:I am really happy I was able to resolve your issue!
Thank you for contacting Kindle support. Have a great day!
Me:thks you a lot
Lakshmana:You're most welcome! We hope to see you again soon!
Please click the "End Chat" link to close this window.
Me:thanks you for your instruction ;D

Now all I do is just waiting until my Kindle finish downgrading, start rooting it, and enjoy my games.
So, I you want to do it, why dont you give it a shot? :fingers-crossed:

 

[ThandDuy1]

Sorry Guys, but can you tell me what I will do next to get my device get rooted? Coz I dont find any Root software that work in 13.3.2.8 version

 

[jeryll]

Sorry Guys, but can you tell me what I will do next to get my device get rooted? Coz I dont find any Root software that work in 13.3.2.8 version

How about this one? You need to be connected to internet while rooting your device...

 

[ThandDuy1]

It really works, thks you a lot
Now I tried to install Google Play

 

[camerajunkie]

It really works, thks you a lot
Now I tried to install Google Play

Took forever to get them to rollback my Kindle, after multiple Mayday calls, finally followed your guys lead and played dumb through the whole process.

You are now connected to Kanishk from Amazon.com
Me: App issues since upgrading to 4.5.2, have tried multiple factory resets, issue did not exist when I had 13.3.2.7
Kanishk: Hello, my name is Kanishk. I'm here to help you today.
Me: Hi Kanishk, how are you today?
Kanishk: I am good camerajunkie ,thanks for asking.
I'm extremely sorry for the inconvenience caused you in this case .
Me: Yes it is quite frustrating
Kanishk: In this case A member of our App Store team will need to help you with this. Please hold while I transfer you. One of our App store Specialists will assist you shortly.
A Customer Service Associate will be with you in a moment.
You are now connected to Amazon from Amazon.com
Me: Thank you Kanishk
Amazon: Hello, my name is Vinay.
Me: Hello Vinay, I'm having issues since upgrading to 4.5.2
Amazon: Hi Camerajunkie, I'm sorry to hear that you're having issues with the latest version. I'll certainly try to help regarding your concern.
Me: I've read online that downgrading my OS will help resolve these issues
Amazon: Could you elaborate a little more about the issue that you're facing?
Me: I'm having connectivity issues that seem not to be hardware related
I have attempt multiple factory resets and I still have these issues
The issues did not exist when I had older versions of the OS
I stopped using the Kindle due to these issues and Have just recently attempted ot utilize them again
Amazon: Sorry to keep you waiting.
Me: Its ok Vinay
Amazon: Please give me 2 minutes while I research this for you.
Me: Ok thank you Vinay
Amazon: To confirm, are you being sent back to the home screen when you try to open the Appstore, or does it not connect at all?
Me: Its mainly an issue with 3rd party apps
Amazon: They do not open?
Me: Its intermitten connection and sometimes they do not open
I have attempted multiple factory resets
Amazon: Okay, please give me a minute while I check and research this for you.
Are you able to use other apps and features without any problems? Like Instant video, books, and the Appstore.
Me: Yes I can use all those fine, minus the 3rd party apps
but I mainly use this device for the 3rd party apps
Amazon: Okay, let's try clearing the Appstore application's data and cache to see if it works.
Me: and when they do not work the device is unusable
I have done that with factory resets
Amazon: I understand your concern and can relate to your situation.
Me: I was reading online that downgrading my OS will help fix my problem
but lets see if clearing app data and cache will help
Amazon: Okay, sure.
Would you like me to help you with steps to clear the Appstore's application data?
Me: yes please
Amazon: Sure, please give me a minute.
Swipe down from the top of your screen and tap "Settings."
Me: ok
Amazon: 2. Tap "Applications," and then "Manage Applications."
3. Select "Amazon Appstore."
4. Select "Force Stop," and then tap "Clear Cache / Data."
Me: Ok did that
my 3rd party application is still having issues
can we attempt downgrading my OS from 4.5.2 to 3.2.7/3.2.8 ?
last time these applications worked perfectly was on those OS versions
ever since then my kindle hasnt worked correctly
Amazon: Sure, to help you with that let me connect you to our Kindle team.
Me: Thank you Vinay
A Customer Service Associate will be with you in a moment.
You are now connected to Mark from Amazon.com
Me: Hello Mark
Mark: Hello, My name is Mark. I'll be happy to help you today.
I've checked and see that you'd like to downgrade the Software update on your device.
Am I correct?
Me: Thanks Mark, I'm having issues with some of my 3rd party apps
Yes that is correct Mark
Mark: Are you experiencing this on Camerajunkie's Fire ?
Me: Yes I am
Mark: Please give me a moment while I check if the device software could be downgraded.
The current device software is 4.5.2. Am I correct?
Me: Yes that is correct
Mark: I see that your software could be rolled back to FIRE OS 3.2.8. Would you like to go ahead ?
Me: Yes that will be great Mark
Mark: Is the device's battery 40% or more?
Me: Yes it is 93%
battery
Mark: Is it connected to WiFi?
Me: Yes it is
Mark: I have initiated the rollback. Please follow the below steps:
Swipe down from the top of the screen and tap Settings.
Tap Device Options
Tap System Updates
Me: ok dont see it yet
Mark: Okay. Please restart the device and Tap Device Options and then System Updates.
Me: ok restarting device now
restarted device do not see rollback initiation
In settings > Device Options > System Updates
Mark: Okay. Please 1. Swipe down from the top of the screen to open Quick Settings, and then tap Settings.
2. Tap Sync and Check for Items and then follow the path Settings > Device Options > System Updates.
Me: Ok now I see the update
713328020
Mark: Okay. Please start it.
Me: Its downloading, thank you mark
Mark: You're most welcome, I am here for your service. Would there be anything else that I may assist you with today?
Me: No, this will finish and reset my device to 3.2.8?
Mark: Yes. Once done, it would reset it to 3.2.8.
Me: will it automatically update again?"
Mark: No, it would update only when you contact us and ask for the update.
Me: thank you mark
Mark: You're always the most welcome at Amazon, Camerajunkie . Thank you for contacting Amazon. We look forward to seeing you soon. Have a great day ahead. Please click "End chat"
Me: You as well thanks

 

[phoenX80]

Germany amazon.de

Hello,

inspired by you guys work here I tried my luck.
I chatted with .COM last night. They first denied but then looked into it. Then after quite some time the Assistent told me I bought from .DE and the cannot do it for me. I told him one guy reported vice versa, that only .COM could do. He insisted he could not. So I thanked him and logged off. Today I woke up and got nearly a heart attack as 4.5.3 had been pushed over night. So today I chatted with .DE. I honestly told them I wanted 3.2.8 for I could do way mor customizations and that .COM told me they could do it for me. The Assistent confirmed this Information right away and told me I am stuck with 3.2.8 then. I confirmed this and he filed an order to the technician to do so. He said ist Weekend alreaready (my god ist friday only!) and this may take quite some time.
So I am now happily waiting for the Firmware to be pushed and hope it works out without having to contact them again since I really like the device but never ever owned an Android I wasnt able to root. I hope though one of you manages to jailbreak the recent firmwares some time.

 

[salkiri]

Thanks to Camerajunkie as I used the comments and copied and pasted into my chat window

Took me 5 minutes to get them to roll back.



You are now connected to Javed from Amazon.com
Me: i would like a rollback with my kindle software please because i am having very bad issues
and i have tried factory reset and issues still presist
Javed: Hello
My name is Javed Sohail. I'm with Kindle Support. I'll be happy to help you!
I'm really sorry to hear about the issue you're facing. I will certainly help you with it and offer you the best solution. No worries.
Me: thx
Javed: You're welcome.
Just to confirm, are you referring to the Kindle device named 'Michael's Fire HDX'?
Me: yes
Javed: Okay. Let me check this for you.
Me: i have been experiencing screen flickering and the sleep and auto awake function is not functioning properly since i have updated
I've factory reset the thing several times
I've been reading and researching that the previous version of 3.x was muc hmuch more stable
Javed: I regret the inconvenience caused to you. I will help you with this and try to resolve this issue for you.
Is your Kindle device connected to a wireless network?
Me: I'm not new to tablets as I also have a Nexus 7 we well as a Windows Tablet
Javed: Can you please let me know whether your Kindle device is connected to a wireless network?
Me: umm
right now
yeah
Javed: May I know the battery percentage in your Kindle device?
Me: 65%
Javed: Great, okay.
The software rollback in your Kindle device wil cost a factory reset.
The device will not receive any future updates. However, you can update the Kindle device by contacting us again.
Me: that's fine
Javed: Are you okay with these? Shall we proceed further?
Me: would rather not have updates
and yes
ok on factory reset
Javed: Alright. No need to do a factory reset.
Please sync the Kindle device.
You will receive a notification once the software has been downloaded to the device.
Me: downloading
Javed: Please let me know once you receive a notification. I will wait for you.
You can check the progress of the download in the settings:
1. Swipe down from the top of the screen and tap Settings.
2. Tap Device Options
3. Tap System Updates
Me: it's downlaoding systems update 713328020
Javed: Great, okay. Once done, please let me know.
Me: sure
Javed: Thank you!
Javed: I see that the software version has been downgraded from my end.
You're welcome.
Are we all good now? Is there anything else I can assist you with today?
Me: we are good, ty again
Javed: You're most welcome. Thank you for contacting Amazon.com Kindle Support and providing me with an opportunity to assist you.
Please feel free to click the "End Chat" link to close this window.

Downgraded to 3.2.8, thx!

 

[jasonmerc]

Hey guys,

I spoke with an Amazon representative today (I'm on 4.5.5.1 and want 3.2.x, it seems to have done an OTA even though it was off), and they told me that downgrades can't be done on 3rd gen HDX tablets. Is this true? I have the 3rd gen HDX 7 inch.

 

[DB126]

Hey guys,

I spoke with an Amazon representative today (I'm on 4.5.5.1 and want 3.2.x, it seems to have done an OTA even though it was off), and they told me that downgrades can't be done on 3rd gen HDX tablets. Is this true? I have the 3rd gen HDX 7 inch.

Correct. You can only roll back to 3.2.8 via risky manual procedure that buys you nothing. If you were hoping to get down to 3.2.3 or lower to unlock the bootloader no such luck. Any attempt to downgrade below 3.2.8 will brick the device with no possible recovery.

However, you can root 4.5.5.1 and potentially install one of two custom KitKat roms (Nexus or CM11) giving full access to Google Play Services/Store. Makes a sweet android tablet devoid of Amazon bloat. Only KitKat roms; nothing higher on 3rd gen devices with locked bootloaders.

Note: Installing Google Services/Store with FireOS is a bad idea that will yield endless headaches. Really need to go the custom ROM path.

 

[JoeAlex2017]

Where do you get live support?

I don't have kindle live assistance on my 3rd gen. Even resetting back to factory doesn't change the update. Where do I go for live help?? I want this rolled back so I can use google play

Thanks

 

[DB126]

I don't have kindle live assistance on my 3rd gen. Even resetting back to factory doesn't change the update. Where do I go for live help?? I want this rolled back so I can use google play

Thanks

What version of FireOS is installed now? It may be possible to rollback and then immediately upgrade to restore Amazon's Mayday service if it is still operational. As for adding Google Play, you really need to consider a custom ROM as Google and Amazon don't play nice together on 3rd gen devices (specifically w/FireOS v4).