So to me it looks like whoever had the device did something to it and had no clue what they were doing. Yep send the shiz back. Did you buy it from private seller? I doubt it would look like that if it were refurbished by Samsung.
Sent from my ...
1) Go to settings/ about phone/ software/ services provider SW ver. In that field you should see 3 CSC's like this example: TMB/TMB/TMB.
You can either use the firmware for the last CSC in that group or use your Carrier CSC. ( I would use your ...
i already tried that and got the same problem. well i guess the only solution is clear some internal storage and install it on your internal storage