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Motorola Connect can't sync new faces to the watch?

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By furiousgtz, Senior Member on 10th November 2014, 08:38 PM
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having problem syncing the new watch faces on the watch?
 
 
10th November 2014, 08:48 PM |#2  
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Quote:
Originally Posted by furiousgtz

having problem syncing the new watch faces on the watch?

Same problem here, tried resetting watch, phone etc. Also uninstalled and re installed still not showing up.
10th November 2014, 09:02 PM |#3  
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Originally Posted by 2crazeybolt

Same problem here, tried resetting watch, phone etc. Also uninstalled and re installed still not showing up.

Me too! I did all of that. I just got new a new replacement note 4 and it was working fine on my previous note 4 but this will not sync any faces or no moto app.
10th November 2014, 09:23 PM |#4  
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ok I was able to get it working. I factory reset the watch and via android wear I added new wearable device and clicked on sync all app.
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10th November 2014, 10:47 PM |#5  
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Originally Posted by furiousgtz

ok I was able to get it working. I factory reset the watch and via android wear I added new wearable device and clicked on sync all app.

That did the trick, thanks i'm working good now.
14th November 2014, 04:19 AM |#6  
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Reset my phone three times and no love. I can update the original stock faces but thennew faces never show up
15th November 2014, 03:46 AM |#7  
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Same thing happened to me today. I've reset my phone 3 times and resync'd many times without any luck. Any suggestions?

Edit:

Finally, I was able to fix it. My case was as follows:
I had paranoid android installed (new faces were fine). Had to restore factory settings on my phone, phone didn't want to sync after I reset my phone so I restored factory settings on my phone. I lost the new faces. Tried resetting the phone and watch multiple times and it didn't work. I went back to stock 5.0 (LRX21O) by following this guide . After restoring my phone to stock, I reset the watch one last time. Paired the phone and watch, customized one of the new faces chose minimal face on watch (still no new faces on my phone), then customized the same new face again, when trying to select another face it only showed one (simple). I chose that one, then tried to change to a new face and viola! new faces appeared.

Not sure what of everything I did was the fixing factor but wanted to share. Hope this helps.
16th November 2014, 11:11 AM |#8  
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Faced same problem. But i managed to update my 360. Try to uninstall all 3rd party app on ur phone, uninstall motoconnect and android wear. Last step is factory reset ur moto360
Then install motoconnect, install android wear ( do not install any 3rd party app at this stage), go to android wear setting and resync available app. Just make sure your phone screen is on about 10 minutes or so, moto360 will reboot after that.

All new faces and moto body apps will show up eventually - i tried this 3 times.

Hope this may help
17th November 2014, 08:01 PM |#9  
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Red face Motorola 360 new watch faces not showing up on watch
I had the same problem, new watch faces would show in connect app (particularly the My Design one) and I could customize them but the new ones would never show up as an available watch face option on the 360. It may be related to replacing your phone as the new watch faces worked fine with my Old Note 4 then I had to replace it (because it had a problem) so when I got my replacement Note 4 and reconnected my watch it would never give me the option for the new watch faces even after I "reset" the Moto 360 numerous times. Interestingly for some people the new watch face options don't even show up in their Motorola Connect App on their phone, I think it may be related to their phone OS version. I have a coworker with a Note 3 and the new watch faces are not a option even though his motorola connect app is up to date.

Here is what I did to fix my 360:
- uninstall all apps on your phone related to your watch (Motorola Connect, Android Wear, 3rd party, etc.)
- Reset your 360 back to factory. (not just a restart)
- Wait for watch to prompt to install Wear on phone.
- install wear on phone, it will remember your old watch, pick the menu option to forget that watch though so it acts like this is the first time you are setting up a watch.
- Go through the watch pair and setup routine with the wear app till you get to the main wear screen that shows the watch connected and what your voice actions are.
- Go through the training setup on your watch (swipe, swipe....) till it's to it's Normal screen with your notifications.
- Install Motorola Connect app on your phone, go through the setup and wait till it says "connected" to your watch
- Set your phone and your 360 down and don't touch either for 15 minutes (no new apps, settings, etc)
- Your new watch faces should now be on your 360.
- re install the rest of your wear junk.
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14th September 2015, 04:40 AM |#10  
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Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins
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14th September 2015, 05:08 PM |#11  
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Quote:
Originally Posted by sukrutonline@gmail.com

Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins

After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.
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