I have a Moto G that has gotten "stuck", if that's a good description. If I start it, the initial Moto splash screens go fine and then it becomes a dark screen but backlight On and just stays stuck there for ever. (Is this what is called a boot loop? Not sure)
By using the Power + Down Vol key combo I did manage to get it to the boot menu. Unfortunately the Recovery Option there does not work. Shows a quick Moto bootup splash screen, then Says "Boot up failed" and falls to the boot menu again.
What's my best bet to recover from this?
I did install adb + fastboot on my laptop & then connected the Moto G with a USB Cable. fastboot seems to work. I could get the phone to reboot, and some other basic diagnostics. e.g. "fastboot oem get_unlock_data works". "fastboot devices" also shows my device Serial Number correctly. But I want to be careful before I issue any further erase or flash commands so I thought it best to post on here. What is the logical next step in the debug?
"adb devices" did not succeed.
The phone had the original Google / Motorola software so far and I'd never even attempted to flash it etc. Only whatever automatic updates got pushed by Google / Moto / Carrier over the network. Right before this happened I was in a call and got a bunch of pop ups saying Application xxx was being shut down.
The phone is out of warranty. It is still locked, but when I enter the details on the Moto Website it says it can be unlocked. So I can proceed to get the unlock codes etc. if that helps.
The exact SKU is XT1033. Boot menu says (Version 41.13; Battery OK; Device is locked; Status Code 0) if that is of any help. Was a Dual SIM phone on a GSM Carrier.
By using the Power + Down Vol key combo I did manage to get it to the boot menu. Unfortunately the Recovery Option there does not work. Shows a quick Moto bootup splash screen, then Says "Boot up failed" and falls to the boot menu again.
What's my best bet to recover from this?
I did install adb + fastboot on my laptop & then connected the Moto G with a USB Cable. fastboot seems to work. I could get the phone to reboot, and some other basic diagnostics. e.g. "fastboot oem get_unlock_data works". "fastboot devices" also shows my device Serial Number correctly. But I want to be careful before I issue any further erase or flash commands so I thought it best to post on here. What is the logical next step in the debug?
"adb devices" did not succeed.
The phone had the original Google / Motorola software so far and I'd never even attempted to flash it etc. Only whatever automatic updates got pushed by Google / Moto / Carrier over the network. Right before this happened I was in a call and got a bunch of pop ups saying Application xxx was being shut down.
The phone is out of warranty. It is still locked, but when I enter the details on the Moto Website it says it can be unlocked. So I can proceed to get the unlock codes etc. if that helps.
The exact SKU is XT1033. Boot menu says (Version 41.13; Battery OK; Device is locked; Status Code 0) if that is of any help. Was a Dual SIM phone on a GSM Carrier.
Philadelphia, PA
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