FORUMS
Remove All Ads from XDA

One Speaker on my 6P was louder than the other.

42 posts
Thanks Meter: 6
 
Post Reply Email Thread
I received my 6P yesterday, and by this morning I dropped it into a UPS box to send it back.

So, I got the 64GB aluminum version, it arrived a day after I placed my order. I set it up and let it install its OS update, which took forever, then I started to use it. Right away I noticed that the top speaker seemed louder than the bottom speaker when the phone was playing notification sounds. In two phone calls, people complained that it sounded like I was underwater or had them on speakerphone.

I was a little concerned by the speaker issue, so I took the time to play back audio from NPR and then tried a few videos. While playing back video, I flipped the phone this way and that, and moved the phone back and forth from ear to ear just to make sure I wasn't deaf in one ear. The top speaker was definitely much louder than the other. With the mic being housed with the bottom speaker, I'm lead to believe both issues are related.

I contacted customer support and the lady who took my call said that another user had called with the same issue, but she couldn't recall which model they had. She had spoken with the design team about this and they said it was a defect, that both speakers should be firing at the same volume level.

We did the mandatory factory reset and I fired up YouTube - then I moved my old phone back and forth over the speakers of the 6P and she could hear the difference too, so I ended up mailing it back for a refund - I plan to buy another, but an exchange would entail a $549 hold on my bank account, so a refund it is.

So, that said, I'm curious - has anyone else had this issue? I searched the web but didn't find anything, but I've tweeted to some people who were opening new devices and one of them said he felt the top speaker was louder on his unit too (I didn't say which speaker, I just asked if one was louder than the other), while another person said she'd follow up.
 
 
5th November 2015, 04:55 AM |#3  
kozad's Avatar
OP Member
Flag Alliance, Nebraska
Thanks Meter: 6
 
More


Oh dear... I wouldn't have minded it if it was just a tad louder, but it was bad - plus I was having some speaker overdrive issues as well. I guess I'll wait for Google to process my refund and keep an eye on these threads before deciding if I want to take the risk again... Which sucks, because I was loving the phone. Hell, I picked this over a Lumia 950 XL because I wanted to use some half decent apps and have access to Tap to Pay. Sure, Android still waits forever for iOS apps, but Windows waits for never. -_-
5th November 2015, 08:52 PM |#5  
kozad's Avatar
OP Member
Flag Alliance, Nebraska
Thanks Meter: 6
 
More
I've blogged about this and have included all these links - thanks for the info! I really hope when I buy another one that it don't have the speaker issue. Google needs to step out and address Speakergate so users are aware of this issue.

https://tekmuze.wordpress.com/2015/1...peaker-defect/
5th November 2015, 09:08 PM |#6  
kozad's Avatar
OP Member
Flag Alliance, Nebraska
Thanks Meter: 6
 
More
I see on Reddit that some people are hearing the exact opposite of what I was told by Google support - Google support is telling them that this actually "feature" and not a flaw, which brings to mind old comics about Windows 95 and 98 bugs being labeled as features... -_-
5th November 2015, 09:17 PM |#7  
Senior Member
Thanks Meter: 814
 
More
If it's a "fault" on all phones then surely it's an easy software fix. I'm surprised none of the reviews mentioned it?
The Following User Says Thank You to Batfink33 For This Useful Post: [ View ] Gift Batfink33 Ad-Free
5th November 2015, 09:28 PM |#8  
kozad's Avatar
OP Member
Flag Alliance, Nebraska
Thanks Meter: 6
 
More
Quote:
Originally Posted by Batfink33

If it's a "fault" on all phones then surely it's an easy software fix. I'm surprised none of the reviews mentioned it?

I too am amazed... But keep in mind that review units are hand picked and sent out by Google, so it's likely that phones without this flaw were sent to the press.
The Following User Says Thank You to kozad For This Useful Post: [ View ] Gift kozad Ad-Free
Post Reply Subscribe to Thread

Guest Quick Reply (no urls or BBcode)
Message:
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes