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Phone frequently hangs or touch screen unresponsive

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By Zisco0011, Junior Member on 22nd June 2018, 02:35 PM
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I'm experiencing hangs or touch screen unresponsive, I think its the touch that stops responding unless you lock and unlock the phone.
I have three weeks with the phone and started yesterday right after a Factory Reset. Before that, it never happenes.
Today its better but still happen
Attach an image with the touch's firmware version
Has it happened to you?
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22nd June 2018, 02:39 PM |#2  
K.khiladi's Avatar
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Quote:
Originally Posted by Zisco0011

I'm experiencing hangs or touch screen unresponsive, I think its the touch that stops responding unless you lock and unlock the phone.
I have three weeks with the phone and started yesterday right after a Factory Reset. Before that, it never happenes.
Today its better but still happen
Attach an image with the touch's firmware version

Check with the service center if it's a hardware issue or not.

Sent from my Nokia 7 plus using Tapatalk
22nd June 2018, 02:48 PM |#3  
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Quote:
Originally Posted by K.khiladi

Check with the service center if it's a hardware issue or not.

Sent from my Nokia 7 plus using Tapatalk

It is practically impossible in my country

I have been researching and I have found several comments from people who are exactly the same, check the following link

https://community.phones.nokia.com/s...#reply-to-post
22nd June 2018, 09:29 PM |#4  
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Quote:
Originally Posted by Zisco0011

It is practically impossible in my country

I have been researching and I have found several comments from people who are exactly the same, check the following link

https://community.phones.nokia.com/s...#reply-to-post

same thing happens to me from time to time, i have the phone for 8 days now, it started maybe 3 days ago, screen unresponsiveness happened maybe 4 times to this date
24th June 2018, 04:53 PM |#5  
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temp fix for me was downloading Google GO files and using it to delete cache, it works for now, no screen freeze up to this point
24th June 2018, 11:57 PM |#6  
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I think is not the same issue, I refer to touch issue thats come unresponsive some times until you lock and unlock screen. Now I'm testing android P which have another firmware for the touch panel. I will report later if dont presents the issue.
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26th June 2018, 04:44 AM |#7  
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I installed the preview of the Android P developer and used it for two days and after a day of use I had the same problem, very disappointing, I went back to version 8.1, I do not understand why this happened, I never hit it, threw it, nor nothing. I was very carefully with it.
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