All Software issues of the "ZTE Nubia Red Magic 5g" + Nubias reaction

[nadejo]

This thread is a request to nubia to fix their software issues on the "Red Magic 5g" global Rom 4.05.
Most of these issues are also on the other roms.

The crossed bugs are the fixed by the oem.

The poll is for nubia to see the opinions of their customers.
here we can show nubia and their future customers how many of us will return their devices, regret buying it, don't recommend it, or don't care about the issues.
Feel free to quote the opening post to address issues i didnt mention.

1. We can't see who is callig when voLTE is enabled.(caller id is allways unknown) workaround: disable 5g or volte.

2. We cant change the Default launcher.
nubia tried to fix this in latest updates but its still not working as intended.

3. AOD can't be turned on once turned off.

4. there is no Option to disable "screen turning on when phone is beeing moved".

5. there is no Option for battery percentage in statusbar (but included in cn rom).

6. there is no face unlock (but included in cn rom).

7. there is no nfc on cn rom. (It's included on global rom but can't pay with Gpay. All goes Ok but when paying the terminal says, "only one card at a time".)

8. gestures navigation area will switch in respect to the screen orientation making it hard to use the keyboard vertically.

9. unlocking bootloader breaks the fingerprint sensor functionality.

10. there is no official global rom.zip but a cn rom.

11. there is no kernel source released yet.

12. there are no real battery statistics like "screen on time".

13. the recents Activity is inside the launcher instead of system ui (meaning we have no working recents if we don't use the nubia launcher)

14. there is no option for 120 hz (there is a hidden menu only accessible with a third party app whoch can actually enable it)

15. there is no option for full hd in the Screenrecorder settings (can be anabled in a hidden menu with a thirdparty app)

16. After using the phone for a while connected to 5ghz wifi, it will disconect and will only be able to connect to 2.4ghz wifi until you restart the phone.

17. Android widevine lvl is 3 instead of 1

18. When connected to the dock, charging works when dock option is activated. But if we connect an USB-C to HDMI cable, power charging is stopped

19. Desktop mode can only be activated with adb.

Dear Nubia this device has the best hardware but if you don't start putting more effort in fixing the problems of your customers you will ruin your brand. This hardware deserves a better software. I will not return my device because i only care about gaming performance and i was aware of the problems of the previous red Magic phones when i bought this device.
Please don't justify the cliché of cheap Chinese phones/brands. Just put more effort in software development. Complete Something before you start a new project. Don't endup selling a halfbaked product. You can do better!

I explained all these issues to Nubia and got a first response!

Now we got someone from nubia up on xda trying to resolve the issues. This is good news.

 

[RussST24]

On point 1. I disabled VoLTE and my caller id now works. UK user.

Sent from my NX659J using Tapatalk

 

[gokhujee]

This thread is a request to nubia to fix their software issues on the "Red Magic 5g" global Rom 4.05.



The poll is for nubia to see the opinions of their customers.

here we can show nubia and their future customers how many of us will return their devices, regret buying it, don't recommend it, or don't care about the issues.

Feel free to quote the opening post to address issues i didnt mention.



1. We can't see who is callig (caller id is allways unknown) (but working on cn rom)



2. We cant change the Default launcher



3. AOD can't be turned on once turned off



4. there is no Option to disable "screen turning on when phone is beeing moved"



5. there is no Option for battery percentage in statusbar (but included in cn rom)



6. there is no face unlock (but included in cn rom)



7. there is no nfc on cn rom (but included in global rom)



8. gestures navigation area will switch in respect to the screen orientation making it hard to use the keyboard vertically.



9. unlocking bootloader breaks the fingerprint sensor functionality.



10. there is no official global rom.zip but a cn rom.



11. there is no kernel source released yet.



12. there are no real battery statistics like "screen on time".



13. the recents Activity is inside the launcher instead of system ui (meaning we have no working recents if we don't use the nubia launcher)



14. there is no option for 120 hz (there is a hidden menu only accessible with a third party app whoch can actually enable it)



15. there is no option for full hd in the Screenrecorder settings (can be anabled in a hidden menu with a thirdparty app)



Dear Nubia this device has the best hardware but if you don't start putting more effort in fixing the problems of your customers you will ruin your brand. this hardware deserves a better software. I will not return my device because i only care about gaming performance and i was aware of the problems of the previous red Magic phones when i bought this device.

please don't justify the cliché of cheap Chinese phones/brands. Just put more effort in software development. complete Something before you start a new project. don't endup selling a halfbaked product. you can do better!

I 100 percent agree, I am a first time customer of yours to and I love the phone the hardware, the software has issues , especially fingerprint being broken after unlocking bootloader.



Sent from my NX659J using Tapatalk

 

[nadejo]

On point 1. I disabled VoLTE and my caller id now works. UK user.

Sent from my NX659J using Tapatalk

i was already guessing this. will add this workaround to the list. thanks!!

 

[WiFlex]

At least they could start with providing kernel source for this device, and then some custom ROM development can start.

I am really frustrated with v4.05 official sw and for me it is not usable on day to day basis.

 

[xabierd]

The phone is really nice, top notch hardware and good design at a very reasonable price, but it s not right to rush out to market a phone with alpha level software. I don't like google apps and I don't use them but play store not being certified is very dodgy for a stock phone on the market that hasn't been flashed by the reseller.

 

[Fraxierferns]

How to get the unknown caller id fix

Hi ,
The only way I was able to get the caller id to be visible was to use it on 3g.. I am on ee sim and cannot see option to disable volte. Is there some other way to fix this without rooting the device. If not I am planning to return this device. That's my main issue.. if I could find a fix which doesn't involve loosing 4g connection I am more than happy to use this as my daily driver..I think the phone hardware Is awesome specially for the price. It's a Shame the software isn't up to par.. ant help would be greatful.. the reply I got from Nubia is to return the devise..didn't even offer any solution.

 

[mslezak]

Yes the Redmagic 5G has the potential to dominate the world markets because of the hardware specs. I've been the major push to get things going in the dev community I moved over from building Xiaomi kernels. Redmagic generally listens when many of us press issues via support@redmagic.gg or post on the GitHub I setup. Thanks all for helping. Major bugs would be NFC doesn't work in Global + NA variants (2 cards detected by terminal instead of 1), bootloader unlock breaks FP. No update.zip provided for anything other than Chinese variant. We probably need the Qualcomm EDL bin images from Redmagic if they are serious about development on this phone. They can capture insane sales if we get the right tools.

 

[neo9596]

I had copied the main post and send to support@redmagic.gg . We need an Update for this phone!!!

 

[RussST24]

Hi ,

The only way I was able to get the caller id to be visible was to use it on 3g.. I am on ee sim and cannot see option to disable volte. Is there some other way to fix this without rooting the device. If not I am planning to return this device. That's my main issue.. if I could find a fix which doesn't involve loosing 4g connection I am more than happy to use this as my daily driver..I think the phone hardware Is awesome specially for the price. It's a Shame the software isn't up to par.. ant help would be greatful.. the reply I got from Nubia is to return the devise..didn't even offer any solution.

Do you not see the option below on your SIM?

I have SIM1 on O2.
With the VoLTE enabled I got no caller ID.

View attachment 5010309

Sent from my NX659J using Tapatalk
View attachment 5010315

 

[Fraxierferns]

Do you not see the option below on your SIM?

I have SIM1 on O2.
With the VoLTE enabled I got no caller ID.

View attachment 5010309

Sent from my NX659J using Tapatalk

I have my sim in slot 2 and I don't have an option to disable VoLTE ..I'll try putting the SIM in slot 1 and see if that's any good. I'll update if that's any good

 

[nadejo]

I have my sim in slot 2 and I don't have an option to disable VoLTE ..I'll try putting the SIM in slot 1 and see if that's any good. I'll update if that's any good

are you on Chinese rom?

 

[Fraxierferns]

are you on Chinese rom?

I am in the global version brought the phone on launch day.. I've also tried to put the SIM in slot 1 but doesn't give me an option for VoLTE..

 

[nadejo]

I am in the global version brought the phone on launch day.. I've also tried to put the SIM in slot 1 but doesn't give me an option for VoLTE..

are you sure?

 

[Fraxierferns]

are you sure?

Yea pretty sure.. I can't post any screenshots as I'm a junior member here. But definitely can't see any options for VoLTE.. and I'm definitely on the global ROM .

 

[An Droid]

Yea pretty sure.. I can't post any screenshots as I'm a junior member here. But definitely can't see any options for VoLTE.. and I'm definitely on the global ROM .

It was the same for me, however, if you disable the 5G option, the VoLTE option then becomes available.

 

[neo9596]

Hi, Volte option appears when you untick 5g.
Try that.
Best regards

 

[neo9596]

This is what Nubia answer me for the first post question:


RedMagic (Red Magic)

May 3, 17:06 CST

You can use facial data to unlock the mobile phone. You must set the lock-screen password before using facial recognition.Click “settings-password, fingerprint and face-facial recognition” on the desktop to enter the facial recognition interface.When you enter the facial recognition interface for the first time, you need to enter the facial feature data.
(1) Start facial recognition:Click “settings-password, fingerprint and face-facial recognition” on the desktop, turn on the “facial unlocking” switch, and turn on facial recognition;
(2) Facial unlocking:
①In the “facial recognition” interface, turn on the “facial unlocking” switch;
②When the mobile phone is locked, press the power button to light the screen, then the mobile phone can be unlocked through facial recognition.
(3) Light supplement of screen :
① In the “facial recognition” interface, turn on the “facial unlocking” switch;
② When unlocking the screen by facial recognition in the dark environment, the screen automatically lights up to unlock the mobile phone.
(4) Facial data management: In the “facial recognition” interface, click “remove facial data” to delete the stored facial data, click “add facial data” to enter facial data.
Note: Facial recognition is less secure than pattern and figure passwords, and the mobile phone may be unlocked by someone with similar looks.
As for other problem you put forward we will feedback to our technicians,thanks for your suggestion and support.
This option is missing in GLobal Rom "settings-password, fingerprint and face-facial recognition", Nubia doesn't know what is included in GLobal and CN, oh my god!!we are lost!!.

 

[Fraxierferns]

It was the same for me, however, if you disable the 5G option, the VoLTE option then becomes available.

Hi ,
I've done that too but no option can be seen . I am on ee..and I've tried sky sim last night I don't even get 4g or 3g internet, it connects to a 4g signal but doesn't have any mobile internet. Really disappointed with the network issue. Thanks for trying to help bud.

 

[nadejo]

This is what Nubia answer me for the first post question:


RedMagic (Red Magic)

May 3, 17:06 CST

You can use facial data to unlock the mobile phone. You must set the lock-screen password before using facial recognition.Click “settings-password, fingerprint and face-facial recognition” on the desktop to enter the facial recognition interface.When you enter the facial recognition interface for the first time, you need to enter the facial feature data.
(1) Start facial recognition:Click “settings-password, fingerprint and face-facial recognition” on the desktop, turn on the “facial unlocking” switch, and turn on facial recognition;
(2) Facial unlocking:
①In the “facial recognition” interface, turn on the “facial unlocking” switch;
②When the mobile phone is locked, press the power button to light the screen, then the mobile phone can be unlocked through facial recognition.
(3) Light supplement of screen :
① In the “facial recognition” interface, turn on the “facial unlocking” switch;
② When unlocking the screen by facial recognition in the dark environment, the screen automatically lights up to unlock the mobile phone.
(4) Facial data management: In the “facial recognition” interface, click “remove facial data” to delete the stored facial data, click “add facial data” to enter facial data.
Note: Facial recognition is less secure than pattern and figure passwords, and the mobile phone may be unlocked by someone with similar looks.
As for other problem you put forward we will feedback to our technicians,thanks for your suggestion and support.
This option is missing in GLobal Rom "settings-password, fingerprint and face-facial recognition", Nubia doesn't know what is included in GLobal and CN, oh my god!!we are lost!!.

their employees are just not schooled properly. nubia is aware of every single bug!