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Jun 14, 2016
47
12
I sprayed wd-40 on the sensor. After one hour, rebooted into twrp & reinstalled the custom rom (RR un-official by ashok soni). Maybe the heat generated during re-installation did the trick. FP sensor now working fine. :)
 

Kallepalli

Senior Member
Nov 11, 2016
124
17
Hello sir mine is one plus 2 i ve tried all the methods that u have given but none of the methods solves my issue pls helo me if there there is any other solution :crying::crying:(pls)
 

Rh7m3Pl4ay

Senior Member
Oct 16, 2016
77
15
Why is the blue dot located this way? How to fix this? Already tried method 3. Halogen​ os 7.1.2
 

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fburgos

Senior Member
Sep 1, 2012
1,511
384
I sprayed wd-40 on the sensor. After one hour, rebooted into twrp & reinstalled the custom rom (RR un-official by ashok soni). Maybe the heat generated during re-installation did the trick. FP sensor now working fine. :)
Wd40, why put oil on your phone?

I mean it could be dielectric, no shortcut risk, but mostly hard to wipe and a mess

Sent from my ONE A2005 using Tapatalk
 

DevTech123

New member
Aug 24, 2017
1
0
worked for me. Thanks

It miraculously worked for me! The problem had occurred due to operating my phone in the rains. Thanks again.
I would like to ask how the charging thing helped out here?
 

pepexzz

Senior Member
Dec 25, 2011
211
60
Lisboa
so guys, mine did it too, the first method says it passes, but still no sensor, last night flashed stock 3.6.0 and started working again, soon as i reflash de lineage os rom, it started again not working
 
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pitrus-

Senior Member
Sep 4, 2011
1,278
575
Östersund
www.wickenberg.nu
It is a hardware fault, whatever people tell you. It either becomes glitchy or stops from working completely. If none of the advices above works you will have to swap the broken hardware out.
 

pepexzz

Senior Member
Dec 25, 2011
211
60
Lisboa
It is a hardware fault, whatever people tell you. It either becomes glitchy or stops from working completely. If none of the advices above works you will have to swap the broken hardware out.
I thought so too but then i found that then spongy thing arround thr connector was pushing the front end up when the phone heats up, (stange at leat) so i arrange some adesive like the on the battery connector and put it só the top part cant push up.
After that i did the alcolh method posted here,
And its working ever since
 

J00sef

New member
Mar 27, 2015
2
1
I tried alot of the methods suggested here with no luck but I did fix it by using the guide below and my home button and fp have been working perfectly for about a month now.

*go to settings>> device administrators >> untick
"Android device manager" >> deactivate it.
*go to apps>>all>>Google play services>> disable it.
again, apps>>Google search>> disable it.
*check the status of FPS/home button under *#808#
menu.
*if it doesn't helps, activate Android device manager
again, enable Google play services and google search.

Credits go to the user Gaurav Rohilla in the oneplus forums. I couldn't post the link since I'm a new xda user. Search this in oneplus forums if you want to see the op: [work around] for dead Fingerprint scanner/home button
 
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vatsal1986

New member
Sep 20, 2017
1
0
Method-3 how to work at step-9

I dialled *#808# and did the finger print auto test and result was PASS, but in spite of many reboots, it didn't work.
1) I also went to reboot menu & wiped all cache but it still didn't work.
2) I also tried to follow Method-1 but i don't know how to go to Settings>Apps>All (since under Apps feature, I don't see any option with the name of "All". I also don't know how to find "com.oneplus.fingerprints.service". Could you please guide step by step.
3) Now, I am trying Method-3 but i don't understand Step-9. How to enable hardware buttons etc. Could you please guide step by step.
I am sorry for my ignorance of all above features/buttons. Request your help. Thank you.
 

balajpaul

New member
Oct 1, 2017
1
0
I had the same problem a long time a go and I did the method 1 and it worked, but yesterday is stoped working again and I did the fingerprint test and it was good but stilll my home button is still not working I did all the methods but still nothing :( . Can someone pls help me, beucase in my town I don't know anyone that knows how to fix One plus 2 phones.
 

Prithvi9964

New member
Oct 13, 2017
1
1
Thanks. The 3rd method worked for me

Ok, so loads of people have faced this problem. This guide will help you to make the home button/fps work again!

Do the fingerprint sensor test first
  • Dial *#808#
  • A menu will appear
  • Select Finger print test
  • Select Finger Print auto test
  • If it says pass, you already have a working sensor
  • Reboot the phone to make it work again
  • If it says fail, follow the given methods!

Method 1
  1. Put the phone on charging
  2. Note: Do not remove the charging cable during the whole procedure
  3. Go to Settings>Apps>All
  4. Find com.oneplus.fingerprints.service
  5. Select Clear Cache
  6. Select Force Stop
  7. Press the Power button for 10 seconds until the phone is completely off
  8. Switch it on normally
  9. Check if it works or not!

Method 2
  1. Press the power button to bring up the reboot menu
  2. Long press on Power Off option
  3. Reboot to Safe Mode will appear
  4. Click ok and let it reboot
  5. Check home button if it works or not
  6. Reboot normally
  7. Tip: Try doing method 1 in method 2 when in safe mode

Method 3 <<Tested working by me
  1. Drain the battery to 0%
  2. When the phone switches off, keep pressing the power button and starting it
  3. Keep doing Step 2 for 20 times
  4. This is for draining the left over battery completely
  5. Now, charge the phone to 100% keeping it switched off
  6. Remember: Charge to 100% Works only when it is fully charged
  7. After it says "OK" and it is fully charged, keeping the charging cable in, press the power button to boot the phone
  8. Remember: DO NOT TAKE OFF THE CHARGING CABLE HERE
  9. Enable the hardware buttons from settings if you have turned them off if you have been using software buttons (Settings>Buttons)
  10. Check if the home button and fingerprint sensor works

Method 4
  1. Clean flash OOS Stock version 2.0
  2. Check if the home button works now

Best of luck!
kudos
 
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nlsharpshooter

New member
Oct 17, 2017
3
1
Unfortunately, neither of the 4 methods works for me.

*edit: What I did, I reformatted all data wiped all cache. Installed the latest CM13/picogapps. BAM! it's working again!

Oke i just had a oneplus2 come in for this issue ..come to find that its a software issue.
Solution 1 (only works if hardware is not damaged)
Root your device.
Download Root Essentials app from Google Store.
Open Root Essentials and head to fingerprint gestures and turn it on and test your home button now.
If the button works , turn off fingerprint gestures from root essentials and head to security setting to set up fingerprint.

Solution 2 (NO HARDWARE DAMAGE)
Install Custom recovery
Flash RR Official
Root your device.
Download Root Essentials app from Google Store.
Open Root Essentials and head to fingerprint gestures and turn it on and test your home button now.
If the button works , turn off fingerprint gestures from root essentials and head to security setting to set up fingerprint.

Make sure your Home Button is not physically damaged from botched repair.
If it worked please write here to help others.
You're welcome.
 
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sofia55

New member
Oct 26, 2017
1
0
Method 3 worked for me too. Thanks! Turned on the on-screen navigation home button while I was waiting for the battery to drain.
 

ermariio

Senior Member
Dec 6, 2013
63
11
Yogyakarta
i've been trying all method and fail
last trying to drain the battery until 0% , i hope it will fixed it

Update : FAIL AGAIN after drain the battery, time to rest and take a beer , any solution? ?
 
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  • 43
    Ok, so loads of people have faced this problem. This guide will help you to make the home button/fps work again!

    Do the fingerprint sensor test first
    • Dial *#808#
    • A menu will appear
    • Select Finger print test
    • Select Finger Print auto test
    • If it says pass, you already have a working sensor
    • Reboot the phone to make it work again
    • If it says fail, follow the given methods!

    Method 1
    1. Put the phone on charging
    2. Note: Do not remove the charging cable during the whole procedure
    3. Go to Settings>Apps>All
    4. Find com.oneplus.fingerprints.service
    5. Select Clear Cache
    6. Select Force Stop
    7. Press the Power button for 10 seconds until the phone is completely off
    8. Switch it on normally
    9. Check if it works or not!

    Method 2
    1. Press the power button to bring up the reboot menu
    2. Long press on Power Off option
    3. Reboot to Safe Mode will appear
    4. Click ok and let it reboot
    5. Check home button if it works or not
    6. Reboot normally
    7. Tip: Try doing method 1 in method 2 when in safe mode

    Method 3 <<Tested working by me
    1. Drain the battery to 0%
    2. When the phone switches off, keep pressing the power button and starting it
    3. Keep doing Step 2 for 20 times
    4. This is for draining the left over battery completely
    5. Now, charge the phone to 100% keeping it switched off
    6. Remember: Charge to 100% Works only when it is fully charged
    7. After it says "OK" and it is fully charged, keeping the charging cable in, press the power button to boot the phone
    8. Remember: DO NOT TAKE OFF THE CHARGING CABLE HERE
    9. Enable the hardware buttons from settings if you have turned them off if you have been using software buttons (Settings>Buttons)
    10. Check if the home button and fingerprint sensor works

    Method 4
    1. Clean flash OOS Stock version 2.0
    2. Check if the home button works now

    Best of luck!
    5
    OK my home button died again today.

    5ca48527a958d9d5970625f5c38ac4cc.jpg


    Flashed oos no luck *#808# test fail
    Restored exodus, this problem must be hardware issue.

    Step one read some disassembly guide
    Step two remove back panel
    Step tree remove battery connection.
    Step four remove every other connector, but I notice some of the bottom one didn't make a click disassembly sound it was very easy to come off so I pushed back in until I fell and hear the snapping sound checked every other connector and found two were "loose" or not all the way in as it supposed to be.

    A picture indicating the loose connectors

    efd08bec2eb70c41770efb0a3d823437.jpg


    Step five put on the battery and boot exodus ROM and voilà FP working again.

    71e42ab6c4cd4a77662ca0d1480a9ae2.jpg





    Sent from my ONE A2005 using Tapatalk
    3
    Wow I should have came across this thread before!
    I had this issue before, but I fixed this issue with a clean install to OOS 2.2.0 myself.

    Overall, nice post OP!
    2
    Will keep this in bookmarks, because as a regular thing, this device should break my home button too. :D

    Thanks so much buddy.
    2
    Method 2

    Method 2 worked for me! I've tried a lot of things, including Safe Mode things. but this time Method 2 while charging worked! Thank you very much!