Sounds like hardware issue. Don't give up, request replacement.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
I just opened a ticket. Waiting for a level 2 to contact me they want to remote wipe and reinstall oxygenOS on it. Although since the problem can happen at the preboot decryption prompt I have a feeling it will be a warranty replacement. Love the phone, just sad I got a lemon
Dont worry buddy... you and i are in the same boat
Sent from my HTC 10 using XDA-Developers mobile app
Have you opened a ticket yet? The site the sent me to schedule the level 2 tech to reinstall the OS just says "Currently, No services are available" I think I just want them to send me a shipping label so I can get the exchange started rather than jumping through these tech support hoops. I dont think the issue we are having is very common and I'd rather just get a working device than fix this one.
Yea i opened a ticket for a return but they have not gotten back to me yet after i confirmed my billing address. I told them to open up a return ticket so i can order a new phone right away instead of waiting for them to send a replacement cause lets be honest... that will take a while.
Yeah they are pretty much demanding I go through their repair process with a remote control session and stuff I should have just straight out asked for a full refund instead of reporting it as a broken unit. I have a feeling I am screwed at this point. All the stories I am reading on the OnePlus.net forums about RMA's and returns are complete horror stories. I hope I am proven wrong but this is certainly a downside of going with a small company.
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