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Clicking while on phone calls

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By soundwave123, Member on 19th October 2017, 04:19 AM
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****Update 10/27/17: I have received two phones white and black both RMA replacements and I am extremely happy to report they do NOT have either issue. I have an observation to make though regarding the high pitch sound and also why Google may not be approaching this the way we expect. The replacements do have a very very very very faint sound if you put your ear up to the phone. It is so quiet that you would need a dead silent room to hear it. I suspect this is what Google engineers think is going on with our devices and also why the response is lackluster. I will extend an olive branch to Google and admit, I would not replace the phones either if they are just like my new RMA phone. BUT! The issues these users are describing regarding the electronic noise is enough to hear in any area during every call. This is not something you can tune out. I wish you all the best and please let me know if I can help in some way. I don't want to walk away from this knowing how it feels to have that static/issue.****

*******Temporary fix - Turn off NFC******* Please still report this to google using the feedback option inside settings and about phone. *********


I received my Pixel 2 white version and have experienced clicking during phone calls. I have rebooted into safe mode, turned off wifi, bluetooth, always on listening and still experience it.

My wife got a pixel 2 as well and it does not exhibit the clicking sound.

Both phones have a high pitch frequency noise while in phone calls regardless if it is wifi or carrier signal.

I have contacted google support and they have not had any reported issues. Please post here if you have experienced high frequency noise and/or clicking. Here is a reviewer that experienced the clicking as well.

https://www.phonearena.com/reviews/G..._id4431/page/4

Anyone have advice on diagnosing it?

I ordered both phones from google and use them on T-Mobile.

***Clicking occurs outside of phone calls only when screen is on and unlocked. I have also tried safe mode in addition to airplane mode.***

These are the instructions Google Support gave me.
--------------
We only have the 2 options to get you another device. We can do what we call Advanced Replacement. With this, I send you labels for the original phone and a link to order the replacement. We don't charge you, but there is an authorization hold placed on your payment method until we receive the original phone. This lets you keep using the phone you have while you wait and is usually the faster option.

We also have the option for a Standard Exchange. With this, you send the bad phone back first and when it reaches our warehouse, a replacement is shipped out. This way typically takes 5-10 business days and requires no authorization hold, but you are without the phone during that time.
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Mods, can you change the title to "High-frequency noise & clicking when screen is on and unlocked RMA"
 
 
19th October 2017, 04:39 AM |#2  
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No issues here. Unlocked version using Verizon.
19th October 2017, 05:12 AM |#3  
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I'm using the unlocked pixel 2 on Verizon and I have experienced both of those issues. The high pitched sound does not happen all the time but the clicking does. So far the clicking is low volume and only noticable during conversation pauses. I hope it's something cured by a software update.

---------- Post added at 05:12 AM ---------- Previous post was at 04:49 AM ----------

One thing to try that might lessen the problem, I noticed that the voice privacy settings was off by default and since I turned it on I haven't noticed the high pitched sound and the clicking was there but less noticable. Could be just a coincidence but let me know if that does anything for you.
19th October 2017, 05:19 AM |#4  
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Quote:
Originally Posted by weinga16

I'm using the unlocked pixel 2 on Verizon and I have experienced both of those issues. The high pitched sound does not happen all the time but the clicking does. So far the clicking is low volume and only noticable during conversation pauses. I hope it's something cured by a software update.

---------- Post added at 05:12 AM ---------- Previous post was at 04:49 AM ----------

One thing to try that might lessen the problem, I noticed that the voice privacy settings was off by default and since I turned it on I haven't noticed the high pitched sound and the clicking was there but less noticable. Could be just a coincidence but let me know if that does anything for you.

I noticed the clicking goes away when WiFi calling. High pitch noise is present at all times except when screen is locked.
19th October 2017, 06:26 AM |#5  
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I have recorded the sound here. You can also hear the electrical sound as well.

https://soundcloud.com/pwned2owned/c...xel-2-recorded
19th October 2017, 08:34 AM |#6  
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Quote:
Originally Posted by soundwave123

I have recorded the sound here. You can also hear the electrical sound as well.

https://soundcloud.com/pwned2owned/c...xel-2-recorded

That sounds a bit like interference on the speaker, not something easy to fix in software. I'm getting my P2 tomorrow. I'll report back.
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19th October 2017, 10:55 AM |#7  
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I started a thread about this at Google's product forums so that if this is a widespread issue, they can be alerted to it.


https://productforums.google.com/for...-2/TTCkF_SrlpQ

---------- Post added at 10:55 AM ---------- Previous post was at 10:52 AM ----------

Quote:
Originally Posted by bartolo5

That sounds a bit like interference on the speaker, not something easy to fix in software. I'm getting my P2 tomorrow. I'll report back.

Hopefully this is similar to what plagued the iPhone 8 and can be fixed in an update. It sounds like a very similar issue.
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19th October 2017, 03:43 PM |#8  
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I am experiencing the clicking noise too. It occurs all the time while the screen is on, not just in calls, but its only audible with the phone against your ear. It gave me a headache after a 20min call. It is very noticeable to me. I also hear the high frequency noise during calls if the screen is off.

Android Central also mentioned the clicking noise in their review video.
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19th October 2017, 05:31 PM |#9  
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I have opened a topic on the Pixel support forums. I highly recommend anyone with this issue post there so we can get some attention to this issue.

https://productforums.google.com/for...I/7SZD7EfxAAAJ
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20th October 2017, 12:52 AM |#10  
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Quote:
Originally Posted by bartolo5

That sounds a bit like interference on the speaker, not something easy to fix in software. I'm getting my P2 tomorrow. I'll report back.

Yeah, it never occured to me before to hold the earpiece on my phone to my ear, when not making a call. But I just tried it with my Nexus 4 (that I'm replacing with a Pixel 2). When the screen is on, with my Nexus 4, but not in a call, I hear a static-like noise and an electronicy noise; it is very faint and only audible in a very quiet setting. When the screen is off I hear only the static noise and it seems even more faint. I don't notice anything during calls, because I assume the sound of my caller is far louder and drowns out any background static.

Thinking about it, it seems like any speaker, connected to an amplifier, with the volume all the way up (my usual setting on my Nexus 4) makes static and electronic noises. In my car, if I turn the stereo all the way up, without playing anything, there's quite a bit of noise coming through the speakers. And one is certainly use to hearing the hum of speakers, when a powerful sound system is turned on.

I'm assuming that when the system is on, there is a completed circuit to the speaker, and it is difficult to have a pefectly clean signal. Any surrounding electro-magnetic activity (of which there is a lot in a phone, the power source; the cellular, wifi, and bluetooth radios; probably elements of how the screen functions) would potentially create interference in the voltage on the circuit to the speaker (i.e. earpiece), in essence creating micro-voltages that would cause noise in the speaker. After all, that's all a speaker does, it turns amplitude in voltage into sound (I think, I'm not an expert on this). So tiny random voltages from interfence would create noise of some sort or another.

I wonder if it's almost impossible not to have this effect with a speaker (you'd have to have a perfectly clean power source with no interference and everything connected to the speaker would have to be perfectly shielded).

Anyway, obviously this sort of phenomenon can be more or less noticeable. So I wonder if all phones do this, but it's more noticeable on the Pixel 2 for some reason.

The clicking noise is more interesting, because it's regularity reflects some sort of interference that is not just random interference from other electronic components. It's also curious that a couple people report not having this issue on the Pixel 2--maybe it's there, but much less noticeable?

Anyway, I'll be interested if people replace the device and get another one without the issue.
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20th October 2017, 03:20 AM |#11  
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Goes away when camera is open. Make a call then open camera. Sound is gone. [youtube]c0NViYlxRpE[/youtube]
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