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International warranty

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By Shehbaz1033, Junior Member on 1st November 2017, 08:37 AM
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Does Google provide international warranty on pixel 2 phones?
 
 
1st November 2017, 08:59 PM |#2  
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Google's, warranty page...

https://support.google.com/store/tro...70579?hl=en-IN
2nd November 2017, 05:38 PM |#3  
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TLDR; If you bought your phone in the US, warranty is US so you have to ship it back to the US and they'll ship replacement (including advanced replacement) to a US address.
I don't know if other countries offer advanced replacement.
3rd November 2017, 10:43 PM |#4  
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Quote:
Originally Posted by scoliosis

TLDR; If you bought your phone in the US, warranty is US so you have to ship it back to the US and they'll ship replacement (including advanced replacement) to a US address.
I don't know if other countries offer advanced replacement.

This is not what's written there. The text says:
Quote:

This Limited Warranty is only valid and enforceable in locations where the Phone is sold...

Note that it says "ln locations where the Phone is sold", not "in the location where the Phone was purchased". So that means you can claim your right for the limited warranty in every country the phone is sold.
4th November 2017, 04:42 AM |#5  
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Quote:
Originally Posted by codeXcalibur

This is not what's written there. The text says:

Note that it says "ln locations where the Phone is sold", not "in the location where the Phone was purchased". So that means you can claim your right for the limited warranty in every country the phone is sold.

Sure, you can feel free to argue legalese with them. I had to ship a friend's Pixel from Germany here to do the exchange.
4th November 2017, 02:58 PM |#6  
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If Google offers the phone for sale in a country it will warranty it in that country. If it doesn't offer it in that country you will have to ship it from and to the country it came from.

For example they offer it in India. So you would return it to Google India. That is "where the phone is sold".

If you buy it in Nigeria from the US website you will have to ship it to the US first. The US is "where the phone is sold".

That is how they have always done it. The wording is about where the phone IS sold, not where it is purchased. It refers to availability.
5th November 2017, 01:19 AM |#7  
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Quote:
Originally Posted by TonikJDK

If Google offers the phone for sale in a country it will warranty it in that country. If it doesn't offer it in that country you will have to ship it from and to the country it came from.

For example they offer it in India. So you would return it to Google India. That is "where the phone is sold".

If you buy it in Nigeria from the US website you will have to ship it to the US first. The US is "where the phone is sold".

That is how they have always done it. The wording is about where the phone IS sold, not where it is purchased. It refers to availability.

this..

if your country does have google store and pixel is available there then that means you get the warranty here
but if your country doesnt have the phone for sale on google store then you cant get warranty on that country
just like here in the philippines.. there is google store but no pixel 2 or xl
obviously if you purchase the phone from the usa or any country with pixel then you cant contact google store philippines because for sure its not even gonna show up that it is listed because in the first place its not even for sale in the philippines
5th November 2017, 02:31 AM |#8  
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When Google extended the warranty for 2 years, they also said that the phone comes with a worldwide warranty.

See post from VP of Product Management: https://support.google.com/pixelphon...LZZjXvo/?hl=by
12th November 2017, 12:12 AM |#9  
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does this mean that the warranty can now be enforced outside of country of purchase ?
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