Originally Posted by legbuh
I am looking specifically for people that have purchased an unlocked Pixel 4 directly from Google and that use AT&T.
I've been through 2 phones now and it's telling me to contact XFinity and my AT&T sim isn't recognized. Even the e-Sim option only gives XFinity as an option.
So, if you purchased a new Pixel 4 (XL or not) from Google that was unlocked, put your sim from your old phone into it and had zero problems I'd like to hear from you. Google seems to be befuddled as to what could be the problem. I do have a case open with them, though.
I have a feeling they are shipping the wrong phones... but twice in a row? Maybe xfinity is trying to get new customers lol... my issue is AT&T is the only service that works well in my area.
Others are having the same issue with unlocked phones on Verizon as well.
I bought an unlocked Pixel 4XL but I bought it from bestbuy not directly from Google. It is not the AT&T branded phone, it's the actual unlocked Google version. While I was still in bestbuy I put my son from my Pixel 3 in it to verify that I would have any issues and everything worked out perfectly. Again I didn't get it straight from the Google store.
However when I bought my unlocked Pixel 3, I did order it directly from Google website and same thing. I took my AT&T sim out of my Pixel 2 and put it in the Pixel 3 and everything worked perfect.
Not sure if it matters, but since I travel a lot for work, I have the unlimited prepaid AT&T service (no contact).