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Buggy touchscreen which turn swipes into touch gestures or ignores them completely

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By vollekannehoschi, Junior Member on 14th December 2015, 04:51 PM
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I have serious problems with my Pixel C's touchsreen like Ars Technica:
Our only complaint about the display is that the touchscreen on our device just doesn't work. Taps frequently go unnoticed, which makes navigation and typing on the touch screen very error prone. Scrolling is unreliable, too—swipes meant for scrolling were often interpreted as taps, which led to us accidentally opening things when we wanted to scroll past them. The high error rate makes using the touchscreen an exercise in frustration. If we were given more time with the device, we'd try out a second unit to see if this issue exists in a different model, but with the quick turnaround from receiving a device to embargo, all we can do is list the issues our unit had.
http://arstechnica.com/gadgets/2015/...blem-software/

I made two recordings to show them, see good case vs bad case on Youtube. Actually the problems vanish on every second reboot. It is pretty predictable unfortunately, so I return my Pixel C tomorrow and buy a second one.

For me my problem don't look like this http://forum.xda-developers.com/pixe...video-t3268729 but wanted to reference it for people googling about this kind of problem.
14th December 2015, 05:47 PM |#2  
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Quote:
Originally Posted by vollekannehoschi

I have serious problems with my Pixel C's touchsreen like Ars Technica:

Our only complaint about the display is that the touchscreen on our device just doesn't work. Taps frequently go unnoticed, which makes navigation and typing on the touch screen very error prone. Scrolling is unreliable, too—swipes meant for scrolling were often interpreted as taps, which led to us accidentally opening things when we wanted to scroll past them. The high error rate makes using the touchscreen an exercise in frustration. If we were given more time with the device, we'd try out a second unit to see if this issue exists in a different model, but with the quick turnaround from receiving a device to embargo, all we can do is list the issues our unit had.
http://arstechnica.com/gadgets/2015/...blem-software/

I made two recordings to show them, see good case vs bad case on Youtube. Actually the problems vanish on every second reboot. It is pretty predictable unfortunately, so I return my Pixel C tomorrow and buy a second one.

For me my problem don't look like this http://forum.xda-developers.com/pixe...video-t3268729 but wanted to reference it for people googling about this kind of problem.

I fear my unit may have the same issue.

You say you bought a second one; did google not just exchange it?
14th December 2015, 06:40 PM |#3  
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They don't exchange units, at least in Germany. You have to buy a new one by yourself
14th December 2015, 10:57 PM |#4  
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Your "bad" case looks exactly like what I typically see. Sometimes it's worse; for example in Instragram, flicking sometimes results in scrolling the wrong direction.

I just called Google support to see if it's a known issue, and they said no, so I can imagine it might take multiple exchanges to get one that works.
14th December 2015, 11:15 PM |#5  
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Pixel C Touchscreen Problem
I am seeing a similar issue. Very sporadic and seem to last through reboots. It renders the touchscreen useless but the tablet operates fine as long as I just use the keyboard. It happens at least once per day. I have tried a factory reset and the issue still came back. Eventually a reboot does fix it but I have not seen any pattern to it, this morning it was a hard reset (holding the power until it rebooted) other times it was 2-3 reboots.

In my video, using the "MultiTouch Tester" app shows the inconsistent readings. XDA is preventing me from posting a link to my video because I am a new user the video ID on youtube is XplgTK3ahL0

I did contact Google and they are sending a replacement, I was hopeful that this was an isolated case.
14th December 2015, 11:56 PM |#6  
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I haven't had any issues with my touchscreen. I don't have the keyboard though
15th December 2015, 10:46 AM |#7  
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Same issue but reseting from scratch repair the problem. For how long?

Envoyé de mon ONE A2003 en utilisant Tapatalk
15th December 2015, 11:23 AM |#8  
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I have just been onto google support and had the problem while using the tablet.

When I booted into safe mode, all seemed to be well.

I have transferred accounts with the google setup and it transferred all my apps too, so I will now factory reset and setup again.
15th December 2015, 01:44 PM |#9  
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Quote:
Originally Posted by Toninho64

Same issue but reseting from scratch repair the problem. For how long?

Envoyé de mon ONE A2003 en utilisant Tapatalk

The problem recurred within 24 hours after a factory reset. I have done a factory reset twice now. It happens at least once per day if not twice. Currently, a hard reset (holding down the power button until it reboots) has fixed it the last 2 times.
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15th December 2015, 01:52 PM |#10  
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Quote:
Originally Posted by FLJ74

The problem recurred within 24 hours after a factory reset. I have done a factory reset twice now. It happens at least once per day if not twice. Currently, a hard reset (holding down the power button until it reboots) has fixed it the last 2 times.

Thanks for that.

I insisted google did not close the case until I have tried for a few days withou any recurrence.

Will see.
15th December 2015, 03:19 PM |#11  
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Quote:
Originally Posted by vollekannehoschi

I have serious problems with my Pixel C's touchsreen like Ars Technica:

Our only complaint about the display is that the touchscreen on our device just doesn't work. Taps frequently go unnoticed, which makes navigation and typing on the touch screen very error prone. Scrolling is unreliable, too—swipes meant for scrolling were often interpreted as taps, which led to us accidentally opening things when we wanted to scroll past them. The high error rate makes using the touchscreen an exercise in frustration. If we were given more time with the device, we'd try out a second unit to see if this issue exists in a different model, but with the quick turnaround from receiving a device to embargo, all we can do is list the issues our unit had.
http://arstechnica.com/gadgets/2015/...blem-software/

I made two recordings to show them, see good case vs bad case on Youtube. Actually the problems vanish on every second reboot. It is pretty predictable unfortunately, so I return my Pixel C tomorrow and buy a second one.

For me my problem don't look like this http://forum.xda-developers.com/pixe...video-t3268729 but wanted to reference it for people googling about this kind of problem.

Looking at your video it almost seems as you're having issues only when your using your index finger.
Maybe your finger doesn't have enough contact on the screen. When you used your thumb the screen became "responsive"

Just my two cents. I have yet to see a video that shows hard evidence. They all show something similar where someone seems to be making contact with the screen but maybe they aren't.

Sent from my Pixel C using Tapatalk
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