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Pixel randomly locks while in use, even in safe mode.

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By wilsonic, Junior Member on 25th November 2016, 12:20 AM
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A few weeks after I got my Pixel I started experiencing random screen locks while I'm holding and using the phone.

I have it set to Auto lock after 1 minute of activity but this can happen sometimes immediately after unlocking with the finger print scanner. Ive only noticed it happening while on my hour train commute but that could just be because that's where I'm using it the most consistently.

I talked to Google support via chat and they suggested booting into safe mode to see if it's a third party app causing the issue. Ive currently been using safe mode for an hour and it has happened but only once when it first rebooted.

Has anyone else experienced this? I've contacted Google support again and will update if they find anything.

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27th November 2016, 06:32 AM |#2  
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I have experienced this several times. I can't pinpoint what's causing it. I'm just glad someone else is seeing this happen as well. Hopefully someone gets to the bottom of it.
27th November 2016, 10:45 PM |#3  
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I use an app "Always On" which has a "timeout" feature.

The app uses AMOLED ambient display to put a clock and notifications on the screen.

I use it when going to bed or at night. The timeout feature uses Device Administrator access and causes the screen to go fully off after a while. Sometimes the app causes the Devices Administrator requires password "error," definitely.

I will test more and report, but earlier in week I noticed screen go off as you describe, as I've noticed now and again too, and I realized it was maybe exactly 3 hours since I freshly set a 3 hr timeout in Always On. At that point I was using my phone when the device locked.

Hmm.

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28th November 2016, 01:52 AM |#4  
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Quote:
Originally Posted by wilsonic

A few weeks after I got my Pixel I started experiencing random screen locks while I'm holding and using the phone.

I have it set to Auto lock after 1 minute of activity but this can happen sometimes immediately after unlocking with the finger print scanner. Ive only noticed it happening while on my hour train commute but that could just be because that's where I'm using it the most consistently.

I talked to Google support via chat and they suggested booting into safe mode to see if it's a third party app causing the issue. Ive currently been using safe mode for an hour and it has happened but only once when it first rebooted.

Has anyone else experienced this? I've contacted Google support again and will update if they find anything.

Thanks

Maybe a magnet causing interference? http://www.androidheadlines.com/2016...o-magnets.html
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16th December 2016, 04:33 AM |#5  
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Quote:
Originally Posted by tejasm1

Maybe a magnet causing interference?

OMG you just blew my mind. This is definitely what it is. When I'm sitting on the train I have my satchel on my lap which has magnetic clasps. I'll remember to keep it away from there in future. THANK YOU SO MUCH!
19th March 2019, 02:23 PM |#6  
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I know this is an old thready but this blew my mind too! I think my juul is causing it, as it has a magnet on the end to snap to the charger. Never would've put two and two together. Thank you!
13th December 2019, 06:09 PM |#7  
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P4xl - Same random screen locking symptoms, NOT MAGNET related.
All of the responses in this describe the symptoms of the problem I have with my Pixel4xl, but not the description of the cause.
I most DEFINITELY do not have any magnets within any proximity to my phone.
It only has an Otterbox case, and will often lock when being actively used, while behind held at least 6" from any other object (except my hands).

Is anyone else experiencing this (non-magnet related issue)?
27th December 2019, 01:24 PM |#8  
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Quote:
Originally Posted by djdole

All of the responses in this describe the symptoms of the problem I have with my Pixel4xl, but not the description of the cause.
I most DEFINITELY do not have any magnets within any proximity to my phone.
It only has an Otterbox case, and will often lock when being actively used, while behind held at least 6" from any other object (except my hands).

Is anyone else experiencing this (non-magnet related issue)?

Yes I have the same issue where the phone locks itself randomly on 4XL. No idea what's going on I have a fabric case... Very annoying it happens all the time
11th January 2020, 06:53 AM |#9  
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I also have the same issue on the Pixel 4. No case, I'm sitting on my couch, no magnet within 6 feet, no electronics other than a remote control, yet my phone just sometimes locks.
23rd January 2020, 03:32 PM |#10  
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Yes I'm facing this issue on my Pixel 2 as well, and no magnets near me!! Can someone Please help?
13th February 2020, 04:48 AM |#11  
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Hey guys make sure your buttons arent stuck to the frame
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