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Dust under glass.

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By VEAWA, Junior Member on 12th March 2016, 01:26 PM
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After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
12th March 2016, 01:32 PM |#2  
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You sure it's under the glass and not just stuck to the top? It's strange that dust could get through. If so, I would contact the retailer and get it exchanged as it sounds like a defective handset.
12th March 2016, 04:54 PM |#3  
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Quote:
Originally Posted by VEAWA

After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.

I'm having the exact same problem...it is driving me crazy.
Do you also own the black version?
12th March 2016, 06:24 PM |#4  
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Quote:
Originally Posted by timtom67

I'm having the exact same problem...it is driving me crazy.
Do you also own the black version?

Yes, black version.

I went to Samsung customer service. They told they dont see nothing strange (of course). They offered to send it to Samsung official service on Madrid (Spain) to check if there is some kind of physical damage and let them decide what to do.

So probably i will do that on monday. other 2 weeks without my phone.

Someone else with this problem? I just want know if its a problem or something normal.

Cheers.
12th March 2016, 06:29 PM |#5  
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Quote:
Originally Posted by VEAWA

Yes, black version.

I went to Samsung customer service. They told they dont see nothing strange (of course). They offered to send it to Samsung official service on Madrid (Spain) to check if there is some kind of physical damage and let them decide what to do.

So probably i will do that on monday. other 2 weeks without my phone.

Someone else with this problem? I just want know if its a problem or something normal.

Cheers.

Do you have any photos of it?

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13th March 2016, 09:44 AM |#6  
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Any little defects phone company's like to brush off so it saves them money and time.

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14th March 2016, 03:50 PM |#7  
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Quote:
Originally Posted by VEAWA

After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.

You meant something like this? I have it as well.
14th March 2016, 04:43 PM |#8  
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Quote:
Originally Posted by iz1pp0

You meant something like this? I have it as well.

That sure looks annoying.
14th March 2016, 04:57 PM |#9  
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Quote:
Originally Posted by iz1pp0

You meant something like this? I have it as well.

I noticed that on mine today, a quick scrape with my nail removed it
14th March 2016, 05:05 PM |#10  
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Quote:
Originally Posted by CuBz90

I noticed that on mine today, a quick scrape with my nail removed it

How can you put your nail inside this micro hole?
14th March 2016, 05:12 PM |#11  
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Quote:
Originally Posted by iz1pp0

how did you put inside your nail there?

I suppose it wasn't actually under the glass. It was at the side of the home button.

The issue in the photo looks more like light from the screen to me.

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