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Phantom/ghost touch problem

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By zeMadCat, Junior Member on 20th March 2017, 11:25 PM
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my gf has a s7 edge international that has some weird touch issues as mentioned in the title. i can provide a youtube clip showing the issue but im not allowed to post links yet.

is this a known problem with this specific phone or has anyone been able to fix this?

edit: no screen protector on the phone.

thanks
zeMadCat
 
 
21st March 2017, 12:59 AM |#2  
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Would the phone protector be touching the screen and making the ghost touch?
Do you have enabled the "keep screen turned off" (prevent to touch accidentally while device is in a dark place or pocket or bag? Settings / Display / Keep screen turned off

Previous models had a glove sensitive touch option. With S7 with Nougat is now enabled by default. This means you can close your finger and not touch it but the display would detect your finger and create the action where your finger was pointing into.

I'm not that techy but providing assistance to get to root cause
21st March 2017, 01:04 AM |#3  
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still running 6.0.1, tried keep screen turned off enabled and disabled and tried w/o case. problems still
21st March 2017, 09:00 AM |#4  
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Quote:
Originally Posted by zeMadCat

still running 6.0.1, tried keep screen turned off enabled and disabled and tried w/o case. problems still

type *#2663# in the dialer, click on touch key fw update & TSP FW update (General).

check if this solves your problem
21st March 2017, 06:10 PM |#5  
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tried 2hrs ago. rebooted the phone to make sure, still no go.. she had another one that acted like this and she returned it and got this brand new from her carrier, if anyone needs the youtube link ill PM.

thanks for helping
24th March 2017, 01:45 AM |#6  
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i guess its not a common issue then?
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