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I don't know who that person(s) are, I'm just a regular customer like everyone else. From what I've seen in threads lately it seems like T-Mobile has gotten more restrictive in their unlocking policies. Finding unlock services on eBay and other locations has been more difficult.

Phone can only be sim unlocked with the device unlock app installed on the phone. Unlock the phone first before trying to flash another ROM, the unlock app only works on the stock firmware.

Build 27.1 fixes the VoLTE issues with Galaxy S7s.

They have a contact with someone at T-Mobile that can flag your IMEI as unlock eligible with the unlock server. ---------- Post added at 11:23 AM ---------- Previous post was at 11:18 AM ---------- The app is preinstalled on supported phones only. If your phone does not have the app then it...

Good to hear it works for you as well. Maybe Moto will fix that bug in the next update, there is a lot of talk on the Lenovo forums about Bluetooth issues since the Oreo update.

That error means the device is recognized by the server and can be unlocked when it is eligible. Since you’re not the original owner you won’t have any way of knowing when it will be eligible. The phone could still be on a payment plan or the original buyer could have defaulted. If you need it...

What error message did you receive? There are two kinds; the device is not eligible for an unlock or the device is unknown.

T-Mobile variant here. I notice this randomly too. As best I can recall it only occurs when I disconnect my Bluetooth headphones. Toggling Bluetooth on the phone seems to reset volume levels.

https://forums.lenovo.com/t5/Moto-Z-Force/Moto-Z2-Force-Screen-Shield-Adhesive-Came-Off/td-p/3862064 https://forums.lenovo.com/t5/Moto-Z-Force/Moto-Z2-Screen-Scratched-Screen/td-p/3785826 Peeling and scratch issues mostly.

Agreed, it is doubtful someone would request an unlock code and then not use it. Their policy feels rather hostile. The phone is great especially at its current pricing through T-Mobile. However, it does have screen issues and I'm not convinced the screen on my device is one of the good ones...

Its even worse when you consider it isn't the unlock that voids the warranty, but merely the request for the unlock code.

It was first posted to their support sites on 2/16/18 and was made available for download and install on 2/23/18.

I haven't rooted this device, but the rule before has always been once you root you no longer take OTAs.

Yeah, me either. Why bother putting a check for updates option in settings if checking for updates does nothing but give you the fist?

T-Mobile devices require usage on the network before an unlock is allowed. Sometimes they will allow an unlock without use on the network, but since you did not buy the phone from them that most likely will not happen. What is the error message you are receiving? If it is the device is not...

The Oreo update was pulled; current version is 7.1.1 with August 2017 security patch. Should be able to root.

Yeah, it is a T-Mobile only issue. There have been no reports of this issue with any other carrier variant. I'm not sure why the other poster is so quick to only blame Moto, and pontificate that T-Mobile carries no blame for this issue. For that matter, why is this only a Moto issue when it...

Sure thing. They have their unlock system, umm, locked down pretty good. Most of the unlock companies will tell you their service will only work if the device is recognized by the app, beware of any that say they can work around that restriction.

Rooting will not unlock because this is server based. Using a third party would work if the phone was in the database, but third-parties do not have the ability to add your imei to the database to allow for an unlock. Only T-Mobile can do that, and as I said you'll need to keep contacting...

T-Mobile uses a server based unlock system and can only be unlocked via the device unlock app. If you did not buy the device directly from them, the phone is not whitelisted with the unlock server. You'll need to keep contacting support until you reach a rep that is familiar with that aspect of...

Depends on the device. You'll need to look for a third party unlock service. Choose one that offers full refund if the unlock request is unsuccessful.

https://www.att.com/deviceunlock/#/

It seems to be only between those two phones. Until the next update/patch is released, the workaround is to disable VoLTE in call settings on the z2.

There are issues with calling and sms on the T-Mobile variant. The update has been pulled while they sort out the issues.

Nothing special. Just flash the 4 files.

Yes.

Perhaps that one cannot be unlocked. If you search eBay for unlocks through the app, all the sellers expressly state their unlocks will not work if you receive that error message.

The app connects to a T-Mobile server to process the unlock. There is no other way to unlock the phone.

Device can only be unlocked after it has been used on an active T-Mobile account for 40 consecutive days.