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    Post Forgot password and the hard reset didn't work

    Thank you very much for the reply. Can you please also help with finding the CID/MID? I google but the video instructions are with the active phone. I couldn't get pass the password screen. If possible, can you please give me as detail as possible? Thanks again for your time.
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    Thread Forgot password and the hard reset didn't work

    Hi all, Please help with my situation. I have a HTC U11. Let my nieces borrow for couple hours. She changed the password and I couldn't get back in. She forgot the password. I tried to reboot into recovery mode and do the Wipe data/ factory reset. When the phone restart, the screen with green...