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I just got the app today, and it's been amazing to use. I did hit a hiccup when using my trackpad to scroll up and down. The app gets stuck and becomes wonky. The touchscreen thinks there is a permanent finger touching the screen that I can't stop without restarting device. If this is already a...

Agreed. But if you are going to call them, don't agree to having them call you back. Tell them you will NOT be calling back again and that they WILL resolve the issue during this phone call. You will tell them that you don't care if they lost your ticket, it's not your problem, it's THEIR...