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Well.... I'm very well versed on my rights and know the person at the Carphone Warehouse retail shop who booked my phone in for repair and we both just have the feeling that it is going to be an uphill battle with carphone if I try and fight it with them. That plus I'm pretty sure they are...

kingvortex, ive seen your post and used the information it links to today when quoting to the girl on the phone at carphone. however, at the moment I'm unsure whether to pursue carphone warehouse to fix this under warranty or to just go to SONY directly. I have a feeling that I might have...

Well that Carphone Warehouse saying that they are not going to repair my non charging phone due to "modified software" They have offered a "paid fix" at £169 though I believe that is effectively them just swapping it for a new one. they didn't even send it to Sony to get checked though surely...

Ticklefish, Did you ever get the phone back repaired under warranty? Cheers, John.