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  1. M

    Post Pixel on Sprint

    How Google prices their phones is not really something I can speak to from a Sprint perspective, but as others have said in this string, Google offers 24 month, 0% financing for qualified buyers. https://store.google.com/magazine/financing
  2. M

    Post Pixel on Sprint

    I am not aware of an expiration on the VZ carrier storefront exclusivity. Ultimately that is a question for Google that we here at Sprint can't answer. Sorry!
  3. M

    Post Pixel on Sprint

    Unfortunately, no. Google will not support Sprint specific services like our visual voicemail on the Pixel.
  4. M

    Post Pixel on Sprint

    I looked into this with our Product team and the Wi-Fi calling "support" that VZ and T-Mobile are claiming are most likely tied to voLTE than anything else. Ultimately Google does not support IMS on Pixel which would have enabled Android native Wi-Fi calling on our network.
  5. M

    Post Pixel on Sprint

    Yes it will as it is the exact same SIM SKU as Nexus 6: CZ2144LWC / 019962040146. However we still require the SIM to be paired to the device MEID in our billing system so you can't just take the SIM out of your Nexus 6p, insert it into the Pixel and expect it to just activate. You still have...
  6. M

    Post Pixel on Sprint

    Well I wish I had a better answer. In this case, Google kept details around Pixel pretty close to the vest until the announcements yesterday which mean we could not communicate internally until late yesterday and today. The good news is that we have been working hard to make sure our Retail...
  7. M

    Post Pixel on Sprint

    Hey Peter - Happy to help. 1) Sprint will not carry Pixel due to Google's choice to go with Verizon as the exclusive carrier storefront for Pixel, however we are an activation partner for the device. So, you would buy the unlocked version of the device from Google and activate it with us if...
  8. M

    Post Pixel on Sprint

    Hi. I am a Product Ambassador for Sprint and can confirm that Sprint is an activation partner for Pixel. Let me know if you have any questions.
  9. M

    Post V20 on sprint!!!

    The V20 will be coming to Sprint, there is a preorder page up now. https://www.sprint.com/landings/lg-v20/index.html
  10. M

    Thread What is the max # of Android devices that can use a single Google Play account?

    Does anyone know this? Trying to mass deploy devices at work and wondering how many devices a single Google Play account could support. I thought there was a max but I'm having trouble finding what that # is. I'd appreciate the help as I don't want to set up bulk Gmail accounts if I can help it.
  11. M

    Post [q] unlock code for samsung phones

    Correct The device cannot be unlocked if not under contract due to fraud risk. This is non-negotiable, sorry. It is policy.
  12. M

    Post [q] unlock code for samsung phones

    You're very welcome We are doing our best to help support users in XDA so I appreciate the thanks. We are working hard giving feedback to the SWW care teams about user experience on forums like this one about the process. Everything I said before is how things should work. Again, the...
  13. M

    Post [q] unlock code for samsung phones

    http://support.sprint.com/support/article/Understand_how_the_Preferred_Roaming_List_is_used/case-cx832318-20091216-141942 "Sprint updates the PRL a few times a year to provide you with new domestic digital roaming coverage or with international roaming coverage or to make other necessary...
  14. M

    Post [q] unlock code for samsung phones

    Just trying to help. As I said: If you or anyone else got their device unlocked by SWW Care, went to a foreign destination and found that the device didn't work with a 3rd party SIM, we need examples in order to investigate. Phone #'s are preferred. You can private message me with your...
  15. M

    Post [q] unlock code for samsung phones

    Yes SWW Care should be able to confirm that the payload to unlock the device went through. You have to be in coverage when the OTA payload is sent. If you or anyone else got their device unlocked by SWW Care, went to a foreign destination and found that the device didn't work with a 3rd party...
  16. M

    Post [q] unlock code for samsung phones

    UICC unlock I'm a Sprint Product Ambassador supporting the launch of the S4 and am here to help. As many of the threads in this string indicate, the process to unlock the device for use with a foreign SIM is to call Sprint Worldwide Care at 1-888-226-7212 and request this. For fraud...
  17. M

    Post Lost SIM card, where can I get another one?

    Sprint UICC Hi I am a Sprint Product Ambassador supporting the S4 and am here to help. Any Sprint Service and Repair center should have replacement UICC/SIM. There is a $50 fee to replace a lost/stolen SIM. The SKU is: 760492013536 CZ2102LWR. Let me know if you have any questions.
  18. M

    Post Sprint SIM Unlock

    I'm speaking from what we spec for and what is supported. Whether or not someone could get it to work technically is outside of the scope of my responsibilities and official recommendation. The device is designed to roam internationally on those frequencies, we do not test for and spec for use...
  19. M

    Post Sprint SIM Unlock

    Sprint PA Help I am a Sprint PA supporting the launch of the One and am here to help. The device is worldmode and supports overseas int'l roaming frequencies, it does not work on GSM/HSPA/UTMS freqiencies domestically so it can't be used on ATT or TMo. Sprint Worldwide Care is the group you...
  20. M

    Post Sprint default configuration prompt

    Please keep me posted Thanks.
  21. M

    Post capacative button lights

    That thread.. In in regard to capacitive key, responsiveness, not backlight.
  22. M

    Post Google Voice Question.

    To each his own! I never said it was a requirement. I use GV across multiple devices and have better luck with the GV app for messaging than the native app. You'll have to find out what works best for you.
  23. M

    Post Sprint default configuration prompt

    Let it install I'm a Sprint Product Ambassador supporting the launch of the One. That is a necessary part of the provisioning process for the One. If it appears let it install once and it should not do it again.
  24. M

    Post [Q] Unlocked for international travel?

    See this thread http://forum.xda-developers.com/showthread.php?t=2243724 I'm a Sprint Product Ambassador supporting the launch of the One.
  25. M

    Post capacative button lights

    Checking -------------------------------------------------------------------------------- I'm a Sprint Product Ambassador supporting the launch of the One and am checking on this. So far, it appears to be automatic via the light sensor so as you move to a dark area the backlight will be...
  26. M

    Post Google Voice Question.

    Help I'm a Sprint Product Ambassador supporting the launch of the One. The stock messaging app will reflect what is in your GV inbox. I recommend using the GV app itself wherever possible for the bext experience. I don't see a dialer in the GV icon, I use GV to make all calls and just use...
  27. M

    Post Sprint SIM Unlock

    Correct Like Kamran I am also a Sprint PA supporting the launch of the One and am here to help. The device is worldmode and supports overseas int'l roaming frequencies, it does not work on GSM/HSPA/UTMS freqiencies domestically so it can't be used on ATT or TMo. Sprint Worldwide Care is the...
  28. M

    Post [Q] Extremely Slow Screen Wake Up Delay?

    This appears to be SD card related I'm a Sprint Launch Product Ambassador supporting the E4GT. We are currently researching this but it appears to be tied to SD card use possibly a delay from reading the card. Screen timeout settings also could be a factor; my device is set to 30 and I...
  29. M

    Post For everyone with data problems, I think I have found the solution

    Sprint help I'm a Sprint Launch Product Ambassador supporting the E4GT. Can anyone tell me what sort of data problems you are having with the device? I wanted to also clarify that we use a fully OTA OMA-DM provisioning protocol on our devices therefore there should not need to be any manual...
  30. M

    Post [Confirmed] Epic 4G Touch DOES have gorilla glass

    No there is no NFC chip in the E4GT.
  31. M

    Post [Confirmed] Epic 4G Touch DOES have gorilla glass

    Please describe the interference or send me a URL to complaints in forums so I can look into it. Thanks.
  32. M

    Post [Confirmed] Epic 4G Touch DOES have gorilla glass

    Confirmed, it does have Gorilla Glass I'm a Sprint Launch Product Ambassador supporting the E4GT. I have just confirmed with a Samsung Technical rep that the E4GT does have Gorilla Glass. Thanks for your patience while we clarified.
  33. M

    Post [Confirmed] Epic 4G Touch DOES have gorilla glass

    We are confirming, stay tuned! I'm a Sprint Launch Product Ambassador supporting the E4GT. We are confirming with Samsung now whether or not the device has Gorilla Glass and will post to this thread when we know for sure. The Sprint employee may not have had all the facts in his tweet and we...
  34. M

    Post Capacitive buttons

    Looking into this I'm a Sprint Product Ambassador supporting the launch of the Motorola Photon. I wasn't able to find any settings that would control the backlight for the capacitive buttons natively on the Photon. I know on some of our other Android devices you can match button backlight to...
  35. M

    Post [Q] Exchange email folders do not alert of new emails

    Depends Hi, I'm a Sprint Launch Ambassador supporting the Photon. Are the folders that your emails are being moved to on the server or are they offline? If Outlook is automatically moving them to offline subfolders then the mail client on Photon has no way of knowing you have new mail. If...
  36. M

    Post Does this PRL sound right?

    Don't worry, you're fine! I'm a Sprint Launch Ambassador supporting the Photon. That is a PRL for 'advanced worldmode devices' which Photon is one of. It has all of the same capabilities as our domestic (606.x) PRLs do plus extra for int'l roaming. You have the right PRL for your device.
  37. M

    Post Is there a US carrier lock on the Photon's SIM card slot?

    I'm a Sprint Launch Ambassador supporting the Photon. The Photon will support int'l unlocked SIM so yes you could use a Vodaphone Italy card and it would work. You can always call Sprint Worldwide Care if you have questions.. 1-888-226-7212.
  38. M

    Post We need skype video call!

    I'm a Sprint Launch Ambassador supporting the Photon. I would send this feedback to the Skype team so they can develop for Photon.
  39. M

    Post Google Talk Video not supported

    I'm a Sprint Launch Ambassador supporting the Photon. Sprint does not have ownership of the Google Talk app. Any development for video chat capability in GTalk is wholly up to Google.
  40. M

    Post Anyone else experiencing random locks/reboots?

    I'm a Sprint Launch Ambassador supporting the Photon. I have seen reboots on my own device but it was due to a 3rd party live wallpaper I had downloaded and was running. When I removed it, the device was stable again. Does your device do this in a factory reset state with nothing installed...
  41. M

    Post SD card corrupted:(

    I'm a Sprint Launch Ambassador supporting the Photon and I would also recommend backing up the data on the SD card and reformatting it. Keep me posted on progress.
  42. M

    Post Problems with your photon

    RE: 'Muted audio' issue I'm a Sprint Launch Ambassador supporting the Photon and we are aware of this issue and actively looking into it with Motorola. We hopew to see it resolved in the first maintenance release (ETA unknown at this time). A powercycle will fix the issue temporarily though we...
  43. M

    Post Current Bugs

    Lock screen issue fixed I'm a Sprint Launch Product Ambassador supporting the EVO 3D. Just wanted to let everyone know that we have released a fix for the missing phone icon on the launch screen that happened after the launch release. XDA is very slow for me so I haven't been able to check...
  44. M

    Post Current Bugs

    If you have problems.. .. after today's software update, like missing phone icon on the lockscreen, etc you may need to a hard reset the device via settings>sd & phone storage>factory data reset. This has been shown to clear the missing icon on lock screen issue. I'm a Launch Product...
  45. M

    Post Ota update

    The only listed item is for calendar entries that were force closing when they were being edited. Beyond that we have no information that anything else was included. The issue seems to have been enough to warrant a maintenance release apparently.
  46. M

    Post Ota update

    Calendar fix for force close when editing an event I'm a Launch Product Ambassador with Sprint supporting the EVO 3D. Please let me know if you have questions about the update. We are actively monitoring XDA Dev and want to be sure we capture and address all issues.
  47. M

    Post The Green Hornet 3D - Unable to Download License

    Sprint Launch PA - Keep me posted I'm a Launch Product Ambassador with Sprint supporting the EVO 3D. Please let me know if the DRM license issues are not resolved on Friday so I can report back to our Product Marketing team. We are actively monitoring XDA Dev and want to be sure we capture...