demandarin,
Something you could suggest to Gary is that Asus contact some of these users suffering from bad problems, and swap tablets with them.
I think it would really help Asus immensely if they had some of these "problematic" tablets in-house for when they do their testing.
Obviously the tablets they're using aren't having these issues, so it's not an accurate cross-section of the hardware out there.
If they had these machines in their test labs, maybe it would help them get to the root of the problems once and for all... unless they're quietly aware of the issues and don't want to sink much more effort in because they're shifting the focus to the Infinity (and their other new offerings).
That being said, if they're having problems with scheduling of background apps, they maybe you've hit the nail on the head in terms of what this issue is (different people having different apps installed). If that's the case, they should be getting app lists from users with issues. Is that happening? Gary used to be quite vocal on here and has all but vanished.
heres the thing. Asus tried to go that route before. when it came time to show n prove, the people they contacted with problem devices either:
-couldnt be reached
-couldnt provide crucial info to prove they had a prime. like serial number, reciepts, etc..
-some even tried to blackmail asus, in a sense. some people here wanted free products or a new prime in exchange for them shutting up and not bad mouthing asus here in forums. that one blew me away..lol
-the people that were finally reached, were found to have a history of returning defective products at the place of purchase of prime. a scam of sorts. alot of these people were blacklisted from these places because they had excessive returns. too suspicious looking. they do go back and contact the place where you bought it at. this person hasn't been around lately..thankfully..he was a supertroll...you know people who said asus sent them a free prime every week..lmfao
-tablets that was sent in from people were actually found not to be defective at all. the majority of them came this way. only a very small percentage had a real issue that they could test and fix.
-some defects and physical damage was found to be self inflicted by the consumer but tried to blame it on asus rma or the shipping or tried to say their prime came that way... lol
most of this was near the beginning of prime. maybe like a few months back or so. alot of people tried to get over on asus. during that gps crisis and refund era. alot succeeded. so you cant really blame them for acting hesitant now. its been very hard for them to determine who has a real issue and who is just talking b.s. so they can get a refund or some kind of free handout or such.
so now their main approach is for us to send in units for RMA. then they will determine if theres an issue and if there is, how to go about fixing it. THey have their own testers from their own facilities. Me n a couple others are more like xda field testers for prime.
then we also had people who messed it up for everyone. not sure if you were here in the beginning but asus use to have large groups of people testing the firmware. group of people known to have a certain issue. it was back on one of the teens firmware, i believe. they were told not to leak the build. well they leaked a few builds and asus found out. because there was people having issue on test builds they were never supposed to be using.
i will mention this again but not sure of the outcome. ill see what he says. if people here want to test stuff, be ready to lose root.
As for Gary being more vocal in the past, you right. im sure he is a very busy man. he regulates all asus products. not just prime. he has other obligations also. he does this more so on his free time. which seems to not have much of. especially now with all these shows and future product releases. Peoples attitudes and comments in this forum probably play a huge factor also. its like some people can never be pleased. some stay negative no matter what. you had people bad mouthing gary like he is obligated to be here. which he is not. he could leave at anytime....he still updates us here when he gets the chance though. he hasnt disappeared. he is very busy trying to figure out fixes to primes software issues.
So if anyone has a problem similar to me, these would be the steps that worked for me:
