Hi Jim,
I spent half an hour on the phone to ASUS UK customer support on Wednesday. After explaining the problem to the agent (also richard) and that users on here were reporting unlocking success after submitting WiFi and serial numbers to ASUS so the problem could be fixed on the ASUS servers. He then went away to speak to someone else, when he came back he informed me the I could download a unlocking tool off ASUS's website. :laugh::laugh: I then explained it again, slower this time and convinced him to call me back after he had spoken to his colleagues at ASUS support in Holland (as it was a Dutch user that reported the successful unlocking). He then Emailed me this response.
"Dear Mr Lea,
Thank you for contacting the Asus Support team.
In regards to your issue with the boot unlocker you will need to use the support.asus.com site to send the picture required to our support team.
Go to
http://support.asus.com/ & click on "Contact us" at the top of the screen.
Click "Technical inquiry form"
Attach the relevant picture to the newly opened window & give a detailed description of the issue in the Problem description box.
enter the verification code & click submit
Please point out in description that you do not require an RMA form.
Regards
Richard
UK Support Hotline: +44 (0) 870 1208 340"
I used the technical enquiry form and send them this.
"[Product Information]
*Product Type : Eee Pad
*Product Model : Eee Pad Transformer Prime TF201
*Product S/N : BCOKAS******
Place of Purchase : currys
*Date of Purchase : 2011/01/11
*Operating System : Android
[Problem Description]
I am unable to unlock the bootloader using the unlocking tool or receive OTA updates because of a previous RMA where the motherboard was changed
I have already had one RMA to attempt to fix this problem (CZB******) but the repair didn't work and still cant unlock.
There are hundreds of owners of the tf201 (217 on xdadevelopers) that cant unlock because of this problem
http://xdaforums.com/showthread.php?p=40372037#post40372037
Users of XDA are now reporting that Asus headquarters is now able to fix the problem by updating there servers with the correct information about the tablets hardware so the update tool will work. owners in the Netherlands and USA are now being told by ASUS service (in their corresponding countries) to send a screenshot of the tablets system status screen showing the serial number and the WiFi mac address so the information can be updated on the ASUS server so the unlock tool will work.
I am attaching the screenshot you will need.
Please do not offer me another RMA as this wont fix the problem.
Thanks
Richard Lea"
I am expecting some sort of response from them today (fingers crossed) as they try to respond in 48 hours. *If I don't here from them tomorrow I will email Tein because I don't see why he cant help everyone. I realise he works in the US but if he is just gathering serial/WiFi numbers and passing them on surly he can pass on ours too.