We will have to return our defective devices first, per the email I just received from Nvidia customer care.
NVIDIA SHIELD Tablet - Cracked edges
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We will have to return our defective devices first, per the email I just received from Nvidia customer care.
I guess we'll find out sooner or later for sure. Sounds like NVidia are getting closer to receiving the batch of tablets.
It sounds to me like there's no doubt, after reading this email:
"Subject
Hair line crack issue RMA
Discussion Thread
Response Via Email (Ahmed) 09/17/2014 01:39 PM
Hello Claude,
Thank you for providing the requested details.
I have forwarded the RMA Request to our eRMA department for further processing and once the RMA is processed, you will get a confirmation email with the RMA number.
After we receive the defective Shield Tablet, the replacement one would be sent to the provided address, Please do update us if there is any change in the address.
We appreciate your patience and cooperation in this process.
Best regards,
Shoaib,
NVIDIA Customer Care"
IHere is what my email said:
Shortly, once the RMA is processed the replacement Shield Tablet will be shipped to the below provided address:
Xxxxxxxxxxxxx
Xxxxxxxxxxxxx
You will also be provided with a Shipping label to return the Original Shield Tablet.
Guess they just liked me better! =)
The plastic housings on electronic devices are the cheapest part to make. Most of the value of the device is in the screen and processor (and other hardware). Yes, bulk cost of plastics is generally higher then that of metals and ceramics; however plastic parts can be manufactured for essentially the cost of the material. This is why plastics are so commonly used.
While I do agree that happy customers are of huge value to nvidia, especially since they are new to the tablet market, it is foolish to think that the defective tabs are worthless
Shortly, once the RMA is processed the replacement Shield Tablet will be shipped to the below provided address:
Xxxxxxxxxxxxx
Xxxxxxxxxxxxx
You will also be provided with a Shipping label to return the Original Shield Tablet.
Guess they just liked me better! =)
HA! Cracked tabs with perfectly working screens and processors can absolutely be remanufactured. Do you have any idea how much money they would loose if they just threw the cracked ones out vs remanufacturing them or disassembling them for parts?
The plastic housings on electronic devices are the cheapest part to make. Most of the value of the device is in the screen and processor (and other hardware). Yes, bulk cost of plastics is generally higher then that of metals and ceramics; however plastic parts can be manufactured for essentially the cost of the material. This is why plastics are so commonly used.
While I do agree that happy customers are of huge value to nvidia, especially since they are new to the tablet market, it is foolish to think that the defective tabs are worthless
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It appears to me that Nvidia hasn't finalized the RMA process on their end, yet.
Apparently these guys got a new batch of "corrected" models.
http://www.notebookcheck.net/Nvidia-Shield-Tablet-with-Tegra-K1-Review.125892.0.html
http://www.notebookcheck.net/Nvidia-Shield-Tablet-with-Tegra-K1-Review.125892.0.html
I have a shield tablet that has a crack right next to one of those supposed seams, definitely not one of the newer ones as they haven't gotten the ones that have corrected the issue.
And just to share my experience with the RMA process so far, I did not have my receipt still to take a picture of (no clue how I could have misplaced it, i'm usually really good about that sort of stuff...) and they are still doing the RMA for me, but doing it as a "Standard" RMA. Biggest difference from what I can tell is that I will end up having to ship my shield tablet to them before they send me the replacement, as opposed to what I've read here saying they ship the new one then you ship your defective one back. My fault for losing my receipt, and glad they're still doing it for me, so no complaints here really. Here's the exact wording they sent me:
"I have forwarded the RMA Request to our eRMA department for further processing and once the RMA is processed, you will get a confirmation email with the RMA number.
After we receive the defective Shield Tablet, the replacement one would be sent to the provided address, Please do update us if there is any change in the address."
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I just received an email from Nvidia, informing me that my replacement has shipped. Also included RMA number and said old device to be returned within 15 days.
Wishful thinking. Here is what I was referring to
Your replacement unit for 1pc,Part # 940-81761-2500-100, Shield Tablet 8 - NALA LTE, P1761 (US Ad for RMA # XXXXXXXXXX has been shipped.
Check this link on tiger direct. Notice the part number. http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=9114217
Man if they hook us up id be a returning customer.
Thoughts?
Your replacement unit for 1pc,Part # 940-81761-2500-100, Shield Tablet 8 - NALA LTE, P1761 (US Ad for RMA # XXXXXXXXXX has been shipped.
Check this link on tiger direct. Notice the part number. http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=9114217
Man if they hook us up id be a returning customer.
Thoughts?
Just got confirmation that they are at least shipping me the Lte model as a replacement to my wifi version. Here's the transcript, tried to leave absolutely no room for miscommunication...
"Chat Transcript Karthik via Chat 09/29/2014 05:46 PM
[05:37:01 PM] Hi, my name is Karthik. How may I help you?
[05:38:57 PM] Will: Hi, I have an rma in progres: *Rma# Redacted* and saw that I'm being shipped the product number matching the lte model of shield tablet, however I have the wifi only model. I wanted to make sure that this was correct or if there could have been a mixup. The rma was for the cracked corner issue some tablets have had.
[05:42:06 PM] Karthik: Hi Will, whatever you have received from the RMA department will hold good. So you will be receiving an LTE version of the Shield tablet according to the email you have received.
[05:43:01 PM] Will: Ok, I just wanted to make sure that when I ship back my wifi only model in return that there wouldn't be any issues with it being a different product number. Is this the case?
[05:44:42 PM] Karthik: Yes there will be no issues as such, you will be shipping in your product itself (WiFi only) & the version mentioned by our RMA department will be replaced for you.
[05:45:24 PM] Will: Ok, well that is very nice of nvidia for upgrading me to the lte model. Thank you for the clarification.
[05:46:03 PM] Karthik: you are welcome Will, best of luck with the new upgrade & thanks for supporting us
[05:46:12 PM] Karthik: Have a good time ahead.
[05:46:17 PM] Will: You too
[05:46:19 PM] 'Will' disconnected ('Concluded by End-user')."
"Chat Transcript Karthik via Chat 09/29/2014 05:46 PM
[05:37:01 PM] Hi, my name is Karthik. How may I help you?
[05:38:57 PM] Will: Hi, I have an rma in progres: *Rma# Redacted* and saw that I'm being shipped the product number matching the lte model of shield tablet, however I have the wifi only model. I wanted to make sure that this was correct or if there could have been a mixup. The rma was for the cracked corner issue some tablets have had.
[05:42:06 PM] Karthik: Hi Will, whatever you have received from the RMA department will hold good. So you will be receiving an LTE version of the Shield tablet according to the email you have received.
[05:43:01 PM] Will: Ok, I just wanted to make sure that when I ship back my wifi only model in return that there wouldn't be any issues with it being a different product number. Is this the case?
[05:44:42 PM] Karthik: Yes there will be no issues as such, you will be shipping in your product itself (WiFi only) & the version mentioned by our RMA department will be replaced for you.
[05:45:24 PM] Will: Ok, well that is very nice of nvidia for upgrading me to the lte model. Thank you for the clarification.
[05:46:03 PM] Karthik: you are welcome Will, best of luck with the new upgrade & thanks for supporting us
[05:46:12 PM] Karthik: Have a good time ahead.
[05:46:17 PM] Will: You too
[05:46:19 PM] 'Will' disconnected ('Concluded by End-user')."
Aww yeah...never gonna use the lte but the extra storage is welcome...like nvidia saying here is a cnote for your trouble. Happy with how they handled this
@myv6mustang, you are right. I went back and reread the email and it does say LTE.
Well, ship the bed! That *is* a nice surprise, indeed. Congrats to those getting the LTE.
I won't be counting my chickens until I get my RMA ship notice.
I definitely agree the extra storage will solve the issues with moving stuff to the SD card. It will bring it up to the same level as my 32GB N7 2013, which was perfectly adequate storage wise. Plus we have the ability to expand if we need to.
I won't be counting my chickens until I get my RMA ship notice.
I definitely agree the extra storage will solve the issues with moving stuff to the SD card. It will bring it up to the same level as my 32GB N7 2013, which was perfectly adequate storage wise. Plus we have the ability to expand if we need to.
+1 got a tracking number for the package too
EDIT: just double checked and my email also said lte version. Nvidia has certainly won me over.
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Package came today it's the lte version. They also send a shipping label and bubble wrap to reuse the box to send them the old tablet.
Turns out the LTE tablets are a lottery for 200 lucky people. The rest of us are screwed.
This just happened to mine.
This just happened to mine.
Sorry about your recent cracked edge. I don't quite understand your comment, though.
Nvidia is having a lottery for people with cracked tablets. 200 people get LTE models and the rest us get to be jealous of those 200 lucky people.
Seems pretty insensitive to me.
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5I am going to close this here. I think the flaming has gone on enough.. if people can't follow a simple request to behave, obviously we don't want the conversation to continue..4Good News!
Posted on the Nvidia website:
"Originally posted on August 29th:
Hey guys,
Thanks for your patience while we researched the cause of the hairline cracks in the corners of some SHIELD tablets. It turns out that an early batch of housings were manufactured in a way that made some of them more brittle than expected. We believe that the total number of affected tablets is small. We recently found the cause of this imperfection and tablets are now being built with an improved manufacturing process. We expect replacement tablets to be available in roughly 3-4 weeks. As always, please feel free to contact us directly for a replacement if your tablet has this imperfection, regardless of place of purchase, no questions asked. We are happy to replace your tablet now, or you can wait until the new batch is available. Functionality is not affected by this cosmetic issue.
Thanks again for hanging in there with us.
--Peter"
https://forums.geforce.com/default/topic/772566/shield-tablet/shield-tablet-cracked-edges/33Interesting response from Nvidia Customer care
I contacted Nvidia this morning about replacing my Shield Tablet because of a recently developing hairline crack on one corner. Following is their response:
"At this time we are still investigating the root cause of the hairline cracks.
If you wish an immediate replacement we will accommodate you but please be aware that there may be a small chance that your replacement unit may also crack. Otherwise, you can wait until we better understand and mitigate the underlying issue. As this is cosmetic there should be no impact on performance or functionality.
Please reply and let us know which option you would prefer. If you choose to wait, we will contact you when we believe we have a definitive fix."
Actually, I'm pretty satisfied with this quick and honest answer.
Edit: FWIW, second crack developed in another corner today.
Edit 2: A few days more have passed, and now a hairline crack has formed in a 3rd corner.2
Here: https://forums.geforce.com/default/...nvidia-customer-service/post/4323591/#4323591
Moderately annoyed....
