Replacement AT&T Note7 Supposedly Overheated on a Southwest Flight 10/4

BarryH_GEG · Oct 6, 2016

Here's the most sane article I've read about yesterday's incident. An excerpt.

"I have been monitoring some claims in China of the...Note7 with the 'good' battery catching fire, but not a single one of these incidents has been traced back to Samsung," said Patrick Moorhead, an analyst at Moor Insights & Strategy. "So, for right now, we all need complete information before jumping to any conclusions. If it is verified that the phone is, in fact, a replacement phone, Samsung will have some major problems on its hands."

http://www.computerworld.com/articl...t-corners-in-shipping-note7-replacements.html

dottat · Oct 6, 2016

B3501 said:
I think his "Iphone" statement was just a flippant remark. Worryingly this all seems to check out, nothing seems fake or looks fake. If the CPSC see this as a fault I can see the Note 7 being completely withdrawn and units being recalled without being given out again. It is also worrying the other reports from China, it makes you think these may have been genuine.

Flippant.... lol.. he was holding his new iphone in the interview i saw. He took his wallet and voted. Honestly, I would probably be just as goofy as him on TV had my phone popped on an airplane forcing all those people to change plans. He probably spent a couple hours feeling like the man on the moon there with all the stares from the other passengers and airport people.

notefreak · Oct 6, 2016

Just... no to another recall. No other company would do it. I am not giving up my phone again just like that. So stop with another recall crap.

B3501 · Oct 6, 2016

BarryH_GEG said:
Here's the most sane article I've read about yesterday's incident. An excerpt.

"I have been monitoring some claims in China of the...Note7 with the 'good' battery catching fire, but not a single one of these incidents has been traced back to Samsung," said Patrick Moorhead, an analyst at Moor Insights & Strategy. "So, for right now, we all need complete information before jumping to any conclusions. If it is verified that the phone is, in fact, a replacement phone, Samsung will have some major problems on its hands."

http://www.computerworld.com/articl...t-corners-in-shipping-note7-replacements.html

Fair enough, it's all speculation at this point to be honest. Noone know what caused the "fire plane" (except maybe Samsung and the CPSC).

teegunn · Oct 6, 2016

There is no other phone that really comes close to what the N7 is overall. All the other phones have smaller displays and far bigger bodies and way more bezel. The new pixel for example looks like something from 4 years ago in size and build IMHO. The larger iPhone is a hog - tons of bezel. Nothing offers the build and sleekness along with the S Pen that the N7 does. If there were other options that were as good overall then that is one thing, but there aren't. I'm not switching unless they make me. I am on a new N7, my old one being sent back to Samsung. The transfer process was a PITA as it always is to get everything set up the same. I think I spent a solid 8 hours getting the phone set up like my old N7. And I transferred all my texts, which all take a while to get indexed properly. I am not doing this process again. My original N7 was flawless honestly, it had great battery life and never got hot. I suppose I don't have any way of really "knowing" it didn't have a bad battery, but when I originally put the IMEI into the Samsung check tool when they first came out with it my phone came up as one without a bad battery issue. A week later Samsung decided that ALL N7's sold before Sept 15th were to be recalled, so I had no choice. In any case, they will have to pry my N7 out of my hands as it is far and away the best phone available and the best phone I have ever owned.

dottat · Oct 6, 2016

teegunn said:
There is no other phone that really comes close to what the N7 is overall. All the other phones have smaller displays and far bigger bodies and way more bezel. The new pixel for example looks like something from 4 years ago in size and build IMHO. The larger iPhone is a hog - tons of bezel. Nothing offers the build and sleekness along with the S Pen that the N7 does. If there were other options that were as good overall then that is one thing, but there aren't. I'm not switching unless they make me. I am on a new N7, my old one being sent back to Samsung. The transfer process was a PITA as it always is to get everything set up the same. I think I spent a solid 8 hours getting the phone set up like my old N7. And I transferred all my texts, which all take a while to get indexed properly. I am not doing this process again. My original N7 was flawless honestly, it had great battery life and never got hot. I suppose I don't have any way of really "knowing" it didn't have a bad battery, but when I originally put the IMEI into the Samsung check tool when they first came out with it my phone came up as one without a bad battery issue. A week later Samsung decided that ALL N7's sold before Sept 15th were to be recalled, so I had no choice. In any case, they will have to pry my N7 out of my hands as it is far and away the best phone available and the best phone I have ever owned.

Hopefully it doesn't come to that.. but the jury is back out. As to the text thing.. This app works great and takes minutes.. Just copy the backup folder over to new phone or make it save backups to your SD card. Free too.
https://play.google.com/store/apps/details?id=com.riteshsahu.SMSBackupRestore

lockieio · Oct 6, 2016

CerveCesar said:
http://money.cnn.com/2016/10/05/tec...odes-airplane1211AMVODtopLink&linkId=29585943

See for yourself

Sent from my SM-N930F using XDA-Developers mobile app

You give me a link from totaly different case, not the one from this accident.
Here is only on picture from the front , not back.
Malo se bockas

CerveCesar · Oct 6, 2016

lockieio said:
You give me a link from totaly different case, not the one from this accident.
Here is only on picture from the front , not back.
Malo se bockas

I shared the article and the video was from a Chinese man who recorded his phone catching fire. I don't think anyone has shared on social media the southwest flight fire pictures yet

Sent from my SM-N930F using XDA-Developers mobile app

Compusmurf · Oct 6, 2016

Until the investigation is completed by Fire department at the location, FAA accident investigators because it was on an aircraft, the CPSC which are also going to want to confirm it and Samsung themselves, we won't know if the phone was previously damaged, if it really WAS one of the new batch, or if there's a further problem.

I will not be worrying about it. Samsung has done the right thing once already and if it's deemed a further problem, I have no doubt it will be handled.

demon510 · Oct 6, 2016

JaguarXT said:
From what I see from the Verge is that this is an AT&T replacement "safe" Note 7 that came within an AT&T special box that was manufactured in Korea. The manufactured in Korea raised a flag with me since the Note 7s that had the battery issues were manufactured in Korea. The special AT&T box was odd to me since all other carriers went with the stock Note 7 box, which got me to look at the label closer. The label was ordered differently from the stock Note 7 box labels and was labeled "Made in Korea".

Are AT&T customers unlucky in getting Note 7s that were made in Korea all because AT&T wanted a special box?

Seems that the replacement Note 7s that were made in China are showing that they are truly safe. While the replacement Note 7s that were made in Korea are still questionable.

PS - I know we need to see the results from Samsung after they look at the device. There are few cases that users are causing issues like a case with a lady in China that put an unknown heat source onto the Note 7 case with Note 7 within the case and caused the device's battery to smoke and burn. You can tell from that case that the user put a heat source on the case (looks like a lit lighter burn). So yes we will have to wait for the results. Still, another Note 7 that was "made in Korea" had battery burn issues.

I hope that is not the case, my Verizon Note 7 says made in Korea. Also I have two labels stacked on my box. One with a label with the black square over another with a black square.

borijess · Oct 6, 2016

The funny thing is the burnt phone looks like a black phone but the box that he show that has the black Square says silver titanium. I don't know if that makes a difference but it looks black phone to me but it's a silver titanium in a box.

BarryH_GEG · Oct 6, 2016

borijess said:
The funny thing is the burnt phone looks like a black phone but the box that he show that has the black Square says silver titanium. I don't know if that makes a difference but it looks black phone to me but it's a silver titanium in a box.

The phone on the floor in the aisle of the Southwest jet is definitely black. Interesting catch about the box saying Silver Titanium. Your post also made me think. OK, so a Note7 episode supposedly caused "pops and smoke" severe enough to evacuate a plane at the gate yet there's a crystal clear HD still photo of the offending Note7 after the incident sitting alone in the middle of the aisle. From the angle the photo was taken it's from a port side aisle seat. Who took the picture and how did the person who submitted that photo and the photo of the purported "safe" box get it to the media outlets so quickly after event occurred? God help the person who made this claim if his "safe" silver Note7 is in its box while he traveled with a recalled black Note7 causing all the harm it did and the PR nightmare it created for Samsung.

ert69 · Oct 6, 2016

IMO this is definitely a hoax. When I read the article it made me wanna cancel my preorder. Then I read this thread and all makes sense.

Apple is behind it.
Explosions only happen in the US and China.
The box says silver phone and on the pic theres black.
Timing.

Sent from my ONE A2003 using XDA-Developers mobile app

colliderz · Oct 6, 2016

Where does it say Silver on the box? It says black here.

nomailx · Oct 6, 2016

GeorgeP said:
The FBI and CPSC are two completely separate organizations.

Bah, for foreigners, you FEDS all look the same!

xD

---------- Post added at 09:37 PM ---------- Previous post was at 09:30 PM ----------

Aimara said:
there are people faking injury just to claim insurance which is already a fact , by the way have you seen brian green interview ? he look happy rather then shock to me , who the hell can still smile when his phone went up in smoke before going on a plane and causing evacuation , unless his phone blows up on a regularly basis, still its just for discussion purpose only , no right or wrong , interesting to see this case outcome ..http://www.cbsnews.com/news/samsung-note-7-phone-emits-smoke-sets-off-scare-on-southwest-flight/

I checked that Link.

The guy's reaction is normal. It's a reaction you have when suddenly you get all media attention toward you. In fact, watching the guy's reaction cleared all speculations about conspiracy theories. He's excited to make the news and share is astonishment.

Also a phone that burns may shock you for like 5 minutes and that's it. No one got hurt, and it's all fine. It's just a phone.

Sheon849 · Oct 6, 2016

I just dropped 900$ on mine today at best buy. I hope it's ok this is the best phone I have owned I would hate to go back to iPhone 7.

It does make me a little nervous now tho.

nomailx · Oct 6, 2016

Sheon849 said:
I just dropped 900$ on mine today at best buy. I hope it's ok this is the best phone I have owned I would hate to go back to iPhone 7.

It does make me a little nervous now tho.

Dude,

An exploded Note 7 still beats any iPhone.

dottat · Oct 6, 2016

nomailx said:
Dude,

An exploded Note 7 still beats any iPhone.

not if it prevents you from making your flight or even boarding....

coltrix · Oct 6, 2016

F Samsung and VZW

here's my dilema i got 2 note 7s through Verizon they REFUSE to replace my 2 phones due to a past due bill.....i have been with vzw for 5 years now always paid the bill on time now there is a safety recall they don't want to help .....sorry i am not paying my bill till this is replaced. i even called Samsung the first guy i talked to said it shouldn't matter if your bill is past due or not its a safety recall he said he will get in contact with vzw and email me a week later....now its been two weeks later still no response called today said there is nothing i can do contact vzw i went off. she ultimately hung up on me so i called back and said we only replace phone that were bought straight out cash i told them we'll ill just keep my phones and hope they don't explode

lesson learned
do not buy Samsung cust svc is **** they dont care about their customers...
do not use Verizon their over priced and dont care about their customers safety

going with the google pixel next

B3501 · Oct 6, 2016

It's a black note 7 box?!

Replacement AT&T Note7 *Supposedly* Overheated on a Southwest Flight 10/4

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