Charging problems
Hi there.
Last week, I got the OTA update for my Swift 2 Plus. Now, when I try to charge the phone I observe massive problems.
1. Charging with Quick Charge 3.0 does not appear possible. There even observe a reduction of the battery charge when connected to the charger.
2. Charging with a standard fast charger (2.1 Amps) is not really fast. It gives me about 25-30% overnight, if I switch off the phone.
3. Charging via the USB port of a computer is hardly possible. (It is at least so slow that no progress is recognizable.)
I tried already different chargers and different cables, without any improvement. The same chargers and cables work perfectly with two other identical phones (but without the update) and before the update, I did not observe any problems when charging my phone with the various chargers and cable. I also tried to clean the contacts on the phone, without any improvement, too.
The update which was offered to me was already the one of the second round. I understand (and observed myself) that the first update was withdrawn again, because of battery charging problems.
Is anyone aware of a (convenient) solution for my problem?
1. So far, I tried to get a solution from Wileyfox support. I guess that I don't have to tell anybody that my experiences with the support a more than disappointing. Several times I got the answer that my problem is forwarded to the Senior Team Leader who will get back to me shortly. (I'm still waiting, at least for a specification of the term "shortly".)
2. I also tried to connect the phone to the computer in order to save the relevant data and in order to check if I can transfer an update filed to the phone (with the idea to carry out an update manually). However, the phone is not recognized by the computer. The different options und USB-settings do not have any effect. (Note that developer mode ("Entwickleroptionen") is activated, of course.)
3. I considered to try the factory reset. However, it is not clear to me how a can assure, especially under the given circumstances that no data connection to the computer can be established, that I can restore my phone to the current status (with all apps, app data and documents) again.
Your help would be highly appreciated.
Thanks to everbody in advance.
Lacky