SilviuO
Inactive Recognized Contributor
That's really weird... What I can tell is for what I could understand, is that the xml file only has to do with the supported devices, and it was modified to include the P30 Pro on the allowed devices list. As for the Internet connection, it should only be related to what's on the host file (whether HiSuite should look for query.hicloud.com on the Internet or not).
Just a question: did you try pinging this address from the machine where you're trying to do update? When the host file is not modified, or when it has the "#" at the beginning at that line (pointing to query.hicloud.com), the address should be resolved to the IP 159.138.6.23. If the host file has the modified line actually there (without the "#"), the ping should be directed to the IP address to your won machine (127.0.0.1).
Yes, i know that the xml file is just for adding P30 Pro, but i had to try
Nope, but i will try pinging when i get back to my hotel room. Hope that is the problem