[Q] No sound or speeh during calls

yashodhan92 · Dec 6, 2014

Hi!

I have been facing a new problem since this morning on my HTC One M7 running ARHD. When I am attempting to make a regular phone call I am not getting any dialer tone, the receiver answers my call but there is no sound being sent from my phone to him nor I can get any sound from the person I am calling. I tried making varioud VOIP calls thorugh Viber, Google hangouts etc. they seem to be working perfectly. What could be the problem!?

PS: This is urgent, as I need to get my one and only phone working to make phone calls!

srideep · Dec 7, 2014

yashodhan92 said:
Hi!

I have been facing a new problem since this morning on my HTC One M7 running ARHD. When I am attempting to make a regular phone call I am not getting any dialer tone, the receiver answers my call but there is no sound being sent from my phone to him nor I can get any sound from the person I am calling. I tried making varioud VOIP calls thorugh Viber, Google hangouts etc. they seem to be working perfectly. What could be the problem!?

PS: This is urgent, as I need to get my one and only phone working to make phone calls!

Clear Play services and Google Services Framework data and restart.

TXjames · Dec 9, 2014

srideep said:
Clear Play services and Google Services Framework data and restart.

Excellent advice srideep!

Yesterday I started experiencing the exact same problem as yashodhan92: No audio in either direction of the call. In the past a simple reboot has solved the problem but this time it didn't work. And just like the OP, VoIP services worked normally. I was hesitant to perform a Clear all data but felt I had nothing to lose after a day and a half without the ability to make or receive calls with the native phone app. I performed the clear data and rebooted. Phone is back! Thanks a ton!

FYI, I have an HTC One M7 running MaxHD 42.0.0 (Android 4.4.3/Sense 6.0)

sozaiihang · Dec 9, 2014

Problem solved !

Had the same problem , and the solution provided works like charm . Wondering what would be the cause .

amyklam · Dec 10, 2014

Where do I go to clear play services and Google services framework data?

srideep said:
Clear Play services and Google Services Framework data and restart.

srideep · Dec 10, 2014

amyklam said:
Where do I go to clear play services and Google services framework data?

Settings > Apps

moonan · Dec 10, 2014

Anybody got any more to offer on this??
The above fix gives me one or two calls then the problem is back. Htc support say to clear the data within the phone app. Also gives one or two calls relief then fail again.
Likewise factory reset, reported on telstra crowdsupport that this is only a temporary fix.

Htc support say they have had many hundreds of calls since Saturday, all htc one M7, all android 4.4.3, all Telstra AU customers.

Can anybody help?
..Neil

jamesling1964 · Dec 10, 2014

HTC One M7 issue

My HTC One M7 is experiencing this issue reported recently for Telstra Australia users. How do you clear the data for the phone app?

3william56 · Dec 11, 2014

App Data clearing

jamesling1964 said:
My HTC One M7 is experiencing this issue reported recently for Telstra Australia users. How do you clear the data for the phone app?

To clear the data for the phone app (or any other except Google Play Services)...
Tap Settings
Tap Apps
Scroll right to the All tab
Scroll down until you find the app you want, or tap the magnifying glass and enter the name (e.g. "Phone")
Tap on the App name
Tap Clear Data
Done.

For Google Play Services, after tapping on the App name, tap the Manage Space button, then Clear All Data button.

Folks have recommended clearing data for Phone, Google Play Services, Google Play Store, Google Services Framework. These are all harmless (you might be re-asked for some permissions). But my testing shows that it is a temporary fix, likely because the Google apps reload the offending bug. I suspect we'll have to wait for a fix from HTC or Google.

Clearing Cache or data is often a good way to sort Android app problems, but bear in mind that any local data relating to the app will be lost, such as accounts/logons, media, high scores etc. so progress with caution and use your backups first.

fusionx599 · Dec 11, 2014

Tactical fix:

Disable Google Services Framework.
Reboot

This will cause issues with Google Play Services (and possibly other applications), however it at least allows the phone to make/take calls.

yashodhan92 said:
Hi!

I have been facing a new problem since this morning on my HTC One M7 running ARHD. When I am attempting to make a regular phone call I am not getting any dialer tone, the receiver answers my call but there is no sound being sent from my phone to him nor I can get any sound from the person I am calling. I tried making varioud VOIP calls thorugh Viber, Google hangouts etc. they seem to be working perfectly. What could be the problem!?

PS: This is urgent, as I need to get my one and only phone working to make phone calls!

yashodhan92 · Dec 11, 2014

Does not work, but.

srideep said:
Clear Play services and Google Services Framework data and restart.

Hello! Thanks for the reply.

I erased all sorts of data from Google Play Services but that did not work, and I was still unable to make any calls. Then i checked the recently updated apps and noticed that HTC Lock Screen had been updated. I removed the update and Voila! It worked! Still wondering what could have gone wrong because of a Lock Screen update!

JagSem · Dec 11, 2014

I've tried everything in this thread. Nothing works.

yashodhan92 · Dec 11, 2014

JagSem said:
I've tried everything in this thread. Nothing works.

Have you tried uninstalling the HTC Lock Screen updates then after doing that for good measure erase all data from Google Services as mentioned above and re-boot.

JagSem · Dec 11, 2014

@yashodhan92

Yep, just tried that and its working now. Cheers.

3william56 · Dec 11, 2014

HTC Lock Screen update looking like the cause...

yashodhan92 said:
Have you tried uninstalling the HTC Lock Screen updates then after doing that for good measure erase all data from Google Services as mentioned above and re-boot.

Yashodhan, You might just be the genius of the week. :highfive:

I have uninstalled the HTC Lockscreen updates, and call sounds are back.
I did not have to clear any data from Google Services or take any other action to achieve it.
I then connected to the Play Store, and triggered My App updates, which previously was enough to re-break the call sound. So far, no problem. Call sound is still working.
We may have a winner (at least until the next HTC Firmware update, which might put the Lock Screen update back in, so remember this fix).

For less experience folks: detailed instructions are:
Tap Settings icon
Scroll down, Tap Apps
Scroll right to the All tab
Tap the magnifying glass button
Type "Lock" [no quotes]
Tap HTC Lock Screen
Tap Uninstall Updates
Agree to the reboot.
Done.

I will report back if the fix fails.

hawkeeyee · Dec 11, 2014

Where do you have uninstall?

when I go to HTC Lock screen i see:
Force stop, disable, clear data, clear cache, clear defaults

thanks

Hepperz · Dec 11, 2014

Hey all

I've been having the same issue on and off for a few weeks now.

I used to be able to fix it by just restarting, but as of today that wasn't working.

Clearing the data of Google Play Services and Google Services Framework have resolved it for me for now - but I suspect it will reoccur.

Like the post above, I don't have the option to uninstall HTC Lock Screen updates...

For reference, I'm running Viper One 7.0.1, and have tried 3 different Kernels (Elemental, Kangaroo and Stock).

Thanks
Paul

hawkeeyee · Dec 11, 2014

I will try to install Viper without sense...but hate that I will be not able to use Blink Feed

Hepperz · Dec 11, 2014

Seems I didn't have the HTC Lockscreen update installed - which is why I didn't have the uninstall option.

I've installed, the update, had the issue, uninstalled the update, and still have the issue.

The only way I'm getting the calls to work is by clearing the data from Google Play Services and Google Services Framework - even then, I'm only able to make 1 call (testing out by calling Voicemail), and then it will stop working again.

I've also installed an app freezer, and frozen the HTC Lockscreen - but this hasn't worked either.

hramost · Dec 11, 2014

Hepperz said:
Seems I didn't have the HTC Lockscreen update installed - which is why I didn't have the uninstall option.

I've installed, the update, had the issue, uninstalled the update, and still have the issue.

The only way I'm getting the calls to work is by clearing the data from Google Play Services and Google Services Framework - even then, I'm only able to make 1 call (testing out by calling Voicemail), and then it will stop working again.

I've also installed an app freezer, and frozen the HTC Lockscreen - but this hasn't worked either.

Have you tried freezing the app using Titanium Backup PRO? That worked for me.

[Q] No sound or speeh during calls

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