I recently (Jan 31) sent my Samsung Note 3 to Samsung (Plano, TX) for an LCD repair and saw some of the bad rap samsung has been given over their repair process and decided to post my own experience with their repairs. I shipped the phone without the back, charger, box, manuals with a prepaid UPS 2 day air label (got it for free from samsung), phone got there around February 4 and samsung started repairs on the 5. I thoguht I would have my phone back in no time, just to be disappointed two days later that my phone did not pass Quality Assurance test, after three failures in total Samsung decided to swap out my motherboard and then it passed the test and was shipped! Overall for a free service it took around 2 weeks total (not business days), this service sadly is not like Apple's exchange your broken device for a refurb. I will try to update my post once I receieve my phone back (I heard some people receiving their phones with more problems than they had to begin with, so fingers crossed ).
Here is a transcript of my repair:
*02/11/2014//20:17:36//0001773863//Web Chat//ASC*
2/11/2014 7:16 PM-William Herrera: The unit is shipped.
*02/11/2014//20:17:34//0001773863//Web Chat//ASC*
2/11/2014 7:16 PM-William Herrera: No hold amount
*02/11/2014//20:15:03//0001773863//Web Chat//ASC*
2/11/2014 7:15 PM-Mabel Padilla: QC Pass.
*02/11/2014//19:37:02//0001773863//Web Chat//ASC*
2/11/2014 6:36 PM-David Ramirez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel - Replaced Component
- S/W Updated
*02/11/2014//19:37:01//0001773863//Web Chat//ASC*
PBA was replaced
*02/11/2014//19:35:10//0001773863//Web Chat//ASC*
2/11/2014 6:35 PM-David Ramirez: The Unit did not pass Quality Assurance Check.
*02/10/2014//15:08:51//0001773863//Web Chat//ASC*
phone came in with some scratches on frame and rear,
*02/10/2014//15:08:51//0001773863//Web Chat//ASC*
2/10/2014 2:08 PM-David Ramirez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel - Replaced Component
- S/W Updated
*02/10/2014//15:07:42//0001773863//Web Chat//ASC*
2/10/2014 2:07 PM-David Ramirez: The Unit did not pass Quality Assurance Check.
*02/07/2014//14:58:13//0001773863//Web Chat//ASC*
2/7/2014 1:57 PM-Yesenia Gonzalez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel - Replaced Compone
nt
*02/07/2014//14:53:45//0001773863//Web Chat//ASC*
2/7/2014 1:53 PM-Yesenia Gonzalez: The Unit did not pass Quality Assurance Check.
*02/05/2014//12:01:33//0001773863//Web Chat//ASC*
2/5/2014 11:00 AM-Yesenia Gonzalez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel
*02/05/2014//08:41:35//0001773863//Web Chat//ASC*
2/5/2014 7:41 AM-Selene Herrera: The unit has been received. Pack Condition: Envelope
*02/05/2014//08:41:35//0001773863//Web Chat//ASC*
2/5/2014 7:41 AM-Selene Herrera: Accessory: BATTERY,STYLUS
Here is a transcript of my repair:
*02/11/2014//20:17:36//0001773863//Web Chat//ASC*
2/11/2014 7:16 PM-William Herrera: The unit is shipped.
*02/11/2014//20:17:34//0001773863//Web Chat//ASC*
2/11/2014 7:16 PM-William Herrera: No hold amount
*02/11/2014//20:15:03//0001773863//Web Chat//ASC*
2/11/2014 7:15 PM-Mabel Padilla: QC Pass.
*02/11/2014//19:37:02//0001773863//Web Chat//ASC*
2/11/2014 6:36 PM-David Ramirez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel - Replaced Component
- S/W Updated
*02/11/2014//19:37:01//0001773863//Web Chat//ASC*
PBA was replaced
*02/11/2014//19:35:10//0001773863//Web Chat//ASC*
2/11/2014 6:35 PM-David Ramirez: The Unit did not pass Quality Assurance Check.
*02/10/2014//15:08:51//0001773863//Web Chat//ASC*
phone came in with some scratches on frame and rear,
*02/10/2014//15:08:51//0001773863//Web Chat//ASC*
2/10/2014 2:08 PM-David Ramirez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel - Replaced Component
- S/W Updated
*02/10/2014//15:07:42//0001773863//Web Chat//ASC*
2/10/2014 2:07 PM-David Ramirez: The Unit did not pass Quality Assurance Check.
*02/07/2014//14:58:13//0001773863//Web Chat//ASC*
2/7/2014 1:57 PM-Yesenia Gonzalez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel - Replaced Compone
nt
*02/07/2014//14:53:45//0001773863//Web Chat//ASC*
2/7/2014 1:53 PM-Yesenia Gonzalez: The Unit did not pass Quality Assurance Check.
*02/05/2014//12:01:33//0001773863//Web Chat//ASC*
2/5/2014 11:00 AM-Yesenia Gonzalez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel
*02/05/2014//08:41:35//0001773863//Web Chat//ASC*
2/5/2014 7:41 AM-Selene Herrera: The unit has been received. Pack Condition: Envelope
*02/05/2014//08:41:35//0001773863//Web Chat//ASC*
2/5/2014 7:41 AM-Selene Herrera: Accessory: BATTERY,STYLUS