I just wrapped up a horrible experience sending the phone to HTC. I shipped it off on Thursday, January 30th and just got it back on Tuesday, February 25th. That's almost a month. They didn't even put the phone into their tracking system until Wednesday the 5th and would not cover the repair under warranty because the phone had been unlocked. Every time I contacted them to find out what was going on, it would take them days to get back to me. And when they promised action, it took days more for anything to happen. I had to keep calling in to get them to do anything and I had the sincere impression that they were just trying to get me to take the phone back unrepaired and go away. I certainly wasn't going to pay $200 for their faulty hardware design. The last guy I talked to eventually covered the repair, but only after I finally lost it out of sheer frustration when he admitted that the phone had just been sitting there for three days and was not being repaired like the previous guy had promised it was. For a company that needs customers, they were very actively trying hard to lose me as a customer and have succeeded. Because of this poor customer service, I will never buy another HTC device again.