Problem with KNOX.

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nfsmw_gr

nfsmw_gr

Senior Member
Dec 25, 2010
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Salamina,Greece
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Hi, I had a screen issue today and got to a Samsung repair center after flashing stock rom and reseting the counter.
The Service center denied fixing my phone because I had KNOX Warranty Void 0x1.
Is there anything that can be done?
I've heard KNOX alone isn't supposed to give you warranty issues but that's not the case here.
Any user that Samsung fixed their phone with KNOX Warranty Void 0x1?
Could you share your experience?
Thanks.
 
nfsmw_gr

nfsmw_gr

Senior Member
Dec 25, 2010
3,806
1,954
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Salamina,Greece
www.facebook.com
Joku1981 said:
You don't need create a new thread having this already opened:
[Q&A][i9505] Knox Q&A / Discussion Thread - ask questions here!
Click to expand...
Click to collapse
I'm sorry about that.
nikzDHD said:
I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.

http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

Use that against them and they should listen and fix it. Worth a try. It's EU Law :good:
Click to expand...
Click to collapse

Thank you! Really good tip!
You think they'll fix it even with knox?
 
L

Lennyz1988

Senior Member
May 15, 2009
3,272
643
Amsterdam
nikzDHD said:
I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.

http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

Use that against them and they should listen and fix it. Worth a try. It's EU Law :good:
Click to expand...
Click to collapse

Almost correct, but incomplete.

Samsung doesn't have to give you 2 year warranty when you messed with the phone. The store where you bought it however, should fix the phone according to the EU Law. It's actually not called warranty but conformity of the product. Warranty is giving by Samsumg and conformity of the product is legally obligated to the store that sold you the phone. No rooting, flashing, can free them for fixing a hardware failure, that's not caused by yourself.

It's the store you bought it from you should claim your warranty.

I would however spam Samsung their Facebook and tell everyone how Samsung treaths their customers.

(I hope I translated everything correctly, but I think you will get my point).
 
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nfsmw_gr

nfsmw_gr

Senior Member
Dec 25, 2010
3,806
1,954
29
Salamina,Greece
www.facebook.com
Lennyz1988 said:
Almost correct, but incomplete.

Samsung doesn't have to give you 2 year warranty when you messed with the phone. The store where you bought it however, should fix the phone according to the EU Law. It's actually not called warranty but conformity of the product. Warranty is giving by Samsumg and conformity of the product is legally obligated to the store that sold you the phone. No rooting, flashing, can free them for fixing a hardware failure, that's not caused by yourself.

It's the store you bought it from you should claim your warranty.

I would however spam Samsung their Facebook and tell everyone how Samsung treaths their customers.

(I hope I translated everything correctly, but I think you will get my point).
Click to expand...
Click to collapse

Thank you so much!!!
Great advice! :)
 
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    nikzDHD
    nikzDHD
    I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.

    http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

    Use that against them and they should listen and fix it. Worth a try. It's EU Law :good:
    View
    1
    L
    Lennyz1988
    nikzDHD said:
    I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.

    http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

    Use that against them and they should listen and fix it. Worth a try. It's EU Law :good:
    Click to expand...
    Click to collapse

    Almost correct, but incomplete.

    Samsung doesn't have to give you 2 year warranty when you messed with the phone. The store where you bought it however, should fix the phone according to the EU Law. It's actually not called warranty but conformity of the product. Warranty is giving by Samsumg and conformity of the product is legally obligated to the store that sold you the phone. No rooting, flashing, can free them for fixing a hardware failure, that's not caused by yourself.

    It's the store you bought it from you should claim your warranty.

    I would however spam Samsung their Facebook and tell everyone how Samsung treaths their customers.

    (I hope I translated everything correctly, but I think you will get my point).
    View

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