[Q] Lumia 800... fully discharged... now dead

Rusty! · Feb 20, 2012

piattj said:
Rusty! Hmmmm sounds familiar. What version of firmware ? Did you update to the latest a couple of weeks ago?

Feels as though there's a bigger problem than just high battery drain with some devices.

Anyone from Nokia read this forum? ...And care to comment?

Yep, updated to 8107/15000 a couple of weeks ago (Zune, not NCS). Still dead, no amount of different chargers, button combinations, using a PC USB connection has helped me, it's utterly bricked.

Calling the local Nokia Care Point shortly...

piattj · Feb 20, 2012

Rusty, let us know what they say.

I took mine into T-Mobile. They plugged it into the in-store charger, looked at it for 3 minutes (if that...), gave up and packaged it up for return to Nokia. They didn't try any tricks with the buttons etc. , just sent it away & lent me an old 2330 or somesuch...

They said to expect it back in 7-10 days. Will report back.

Rusty! · Feb 20, 2012

They just said bring it in and they'll have a look.

Rusty! · Feb 20, 2012

Took it in, it's definitely dead and needs sending away, hoorah.

piattj · Mar 1, 2012

Lumia 800 replaced

UPDATE. I took my 800 into T-Mobile. They confirmed the device was dead, sent it to Nokia. The short version is that they replaced my phone, sent me a new, replacement phone. I fully charged it & left it running. Battery life now looking strong. In 2 days, I've not been able to fully discharge it to test its powers of recovery but will do, and will post the results.

For info, the phone SW/FW/HW versions are now as this:

OS 7.108107.79
FW 1600 2483.8107.11501
HW 112.1402.2.3
Radio HW 8255
Bootloader 7.35.0.0

newabv · Mar 1, 2012

Last night I was out and my phone finished all battery an was for few hours switched off. I plugged and it start but just with a empty battery symbol on the display.
I was trying to switch it about 2 hours but nothing- just battery screen.
I left it all night and in the morning it was in the same situation but when I tried it turned on and start charging from 1%

Is it will be every time my phone loose all battery charge?
Is it normal?

Rusty! · Mar 1, 2012

If they die completely then they can take a white to fire back up again, all night ain't right though.

As a side note, mine is still with Nokia being repaired (I bet they replace it anyway)

dannejanne · Mar 1, 2012

newabv said:
Last night I was out and my phone finished all battery an was for few hours switched off. I plugged and it start but just with a empty battery symbol on the display.
I was trying to switch it about 2 hours but nothing- just battery screen.
I left it all night and in the morning it was in the same situation but when I tried it turned on and start charging from 1%

Is it will be every time my phone loose all battery charge?
Is it normal?

Every time you fully discharge the battery it will take some time to be able to turn it on again. You will see that empty battery symbol with a red line at the bottom. If you try to turn it on right after the discharge, you might have to wait for at least a few minutes before it powers on.

Yours was switched of for few hours after discharge. Which is not good for the battery. Hence it probably took longer for it to recover. Lithium batteriers should never be fully discharged because they can and will take damage from it eventually if done too often. There's built in protection though so they don't fully discharge but even so it's not good to let it run dry too often.

piattj · Mar 1, 2012

I recommend that, if you have a £400 smartphone that dumps charge and you have to wait a long time for it to charge sufficiently from drained, then take it back & have them replace it. It ain't good enough. Which is a shame because the 800 is a lovely phone, Mango is an excellent OS & the build qual is nice.
I think that there may be more than one flaw with early 800s and I would suggest that if you're having problems, irritating battery behaviour etc, then take it back and ask for an exchange. They should do what T-Mobile did for me - send it for repair (more likely replacement) under warranty.

newabv · Mar 1, 2012

Thanks, I was thinking the same but it is good to hear from some other also.
Just one more: to avoid fully discharging, is it OK sometimes when I know that have to be out but do not have time to fully charge the phone, is it OK just to plug it for a while?

piattj · Mar 1, 2012

Rusty! said:
If they die completely then they can take a white to fire back up again, all night ain't right though.

As a side note, mine is still with Nokia being repaired (I bet they replace it anyway)

Rusty... I'm with T-Mobile. If you are (this may be true for other networks) - you can track the repair thru the Nokia process. I spotted at some stage that mine was flagged for 'replacement' so I knew that I'd get a new one...

Rusty! · Mar 1, 2012

I'm not 'with' anyone, my phone is/was a SIM free model.

However, I just discovered you can track repairs at Nokia directly

My phone's status is currently "product received, in repair"

dannejanne · Mar 1, 2012

newabv said:
Thanks, I was thinking the same but it is good to hear from some other also.
Just one more: to avoid fully discharging, is it OK sometimes when I know that have to be out but do not have time to fully charge the phone, is it OK just to plug it for a while?

Yes.

Lithium batteries likes to be charged often. You really can't charge it too often. Charge whenever you like, as little or much you like. Charging for short amount of time is as good as a full charge. The battery is happy every time you put it in the charger.

For optimal performance, the charge should be kept around 80% I believe. You do not have to fully charge every time. But it's not very practical to do so and it will not suffer from full charge. But for the perfectionist the charge should be kept around 80% at most times. Main thing is not to let it fully dry out often.

Rusty! · Mar 5, 2012

Hooray, I've got 'my' phone back. As I expected, it's a replacement rather than a repair.

dannejanne · Mar 5, 2012

Rusty! said:
Hooray, I've got 'my' phone back. As I expected, it's a replacement rather than a repair.

Yay! Have fun and hope it lasts longer this time around

piattj · Mar 5, 2012

Rusty! said:
Hooray, I've got 'my' phone back. As I expected, it's a replacement rather than a repair.

Rusty - plse quote your FW/HW/SW versions... interesting to compare to mine - new handset received back from repair last week

Rusty! · Mar 6, 2012

It's 8107/15001, h/w .3, which I'm pretty sure is the same as my old one.

Sent from my Lumia 800 using Board Express

fiksik · Mar 7, 2012

Lumia 800 boot stops on operator's logo

Hi everyone. Yesterday I was charging my Lumia 800 from 0%. The phone was turned off. After a few minutes of charging it tried to boot. I saw the Vodafone logo (I bought it in England)
and I can see it now, but the phone doesn't boot. So it stops booting on this stage. I've tried soft and hard reset. Doesn't work.
Could someone help me?

bleargs · Mar 31, 2012

fiksik said:
Hi everyone. Yesterday I was charging my Lumia 800 from 0%. The phone was turned off. After a few minutes of charging it tried to boot. I saw the Vodafone logo (I bought it in England)
and I can see it now, but the phone doesn't boot. So it stops booting on this stage. I've tried soft and hard reset. Doesn't work.
Could someone help me?

I'm having the same issue, anyone know a fix?

dannejanne · Mar 31, 2012

fiksik said:
Hi everyone. Yesterday I was charging my Lumia 800 from 0%. The phone was turned off. After a few minutes of charging it tried to boot. I saw the Vodafone logo (I bought it in England)
and I can see it now, but the phone doesn't boot. So it stops booting on this stage. I've tried soft and hard reset. Doesn't work.
Could someone help me?

Try leaving the phone for charge in the computer USB port for an hour or so. This has helped others that can't turn it on again after draining the battery empty and regular charging hasn't helped.

[Q] Lumia 800... fully discharged... now dead

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