[Q] Can't connect to Telus, just Rogers

simmo0020 · Jun 8, 2014

Ok guys very strange and a little bit of a long winded story here......

So I am from the UK and have a factory sim free HTC One M7, used in the UK on EE no issues.

I am travelling in Canada so decided to get a Telus Prepaid Sim card, went to the store had it activated and installed today and it was working fine for about 3 hours in Medicine Hat. As I drove out the city it began to lose signal, now the only network I can see under carriers is Rogers.

I tried the sim in my friends phone (samsung s3) and it works fine and picks up signal immediately.

So it MUST be a phone issue, can someone please help me find a solution?

simmo0020 · Jun 8, 2014

simmo0020 said:
Ok guys very strange and a little bit of a long winded story here......

So I am from the UK and have a factory sim free HTC One M7, used in the UK on EE no issues.

I am travelling in Canada so decided to get a Telus Prepaid Sim card, went to the store had it activated and installed today and it was working fine for about 3 hours in Medicine Hat. As I drove out the city it began to lose signal, now the only network I can see under carriers is Rogers.

I tried the sim in my friends phone (samsung s3) and it works fine and picks up signal immediately.

So it MUST be a phone issue, can someone please help me find a solution?

Please can someone help, now I am seeing Telus in the ntwork operators menu but when I try to connect it I get this message

Your sim card does not allow a connection to this network

hp13 · Jun 8, 2014

simmo0020 said:
Please can someone help, now I am seeing Telus in the ntwork operators menu but when I try to connect it I get this message

Your sim card does not allow a connection to this network

so that means either your phone is locked and it does not allow for overseas carriers. reason you see rogers is thats roaming mode on and connected to Rogers.

simmo0020 · Jun 8, 2014

hp13 said:
so that means either your phone is locked and it does not allow for overseas carriers. reason you see rogers is thats roaming mode on and connected to Rogers.

How can that be the case when it was working when I first installed the sim in the store?

Also I bought the phone new sim free???

hp13 · Jun 9, 2014

simmo0020 said:
How can that be the case when it was working when I first installed the sim in the store?

Also I bought the phone new sim free???

go to settings and go to apn settings. is it specific to telus? i had kitkat installed but apn settings never saved or let me change it. it was a bug. But in custom roms it was fixed.

anyways these are the apn settings for telus:

http://xdaforums.com/showthread.php?t=1977232

option 2) try other sims Bell, rogers, koodoo, fido. if they work then its unlocked phone.

factory reset if anything.

SaHiLzZ · Jun 9, 2014

Out of Telus coverage?

simmo0020 · Jun 10, 2014

SaHiLzZ said:
Out of Telus coverage?

Ok I gave up with it in the end and sold the sim card to a friend.

I bought a Rogers sim card as the phone was picking that up quite easily, ow my issue is I am only getting an EDGE connection when I am in an area that supports HSPA+

I'm really beginning to despair.

SaHiLzZ · Jun 10, 2014

simmo0020 said:
Ok I gave up with it in the end and sold the sim card to a friend.

I bought a Rogers sim card as the phone was picking that up quite easily, ow my issue is I am only getting an EDGE connection when I am in an area that supports HSPA+

I'm really beginning to despair.

Sorry.. no ideas.

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[Q] Can't connect to Telus, just Rogers

simmo0020

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hp13

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SaHiLzZ

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