[Q] Update 4.4.2 Kies issue

Hi guys,

I recently side loaded kit kat 4.4.2 and I have 100% completely stock no rooting or anything. Everything is NAE I have been noticing that my phone turns off spontaneously and the only way to turn it back on is to take out the battery. I also have noticed that my phone becomes very hot and loses its battery very quickly.

i was told from another user to do a factory reset which I plan to. I wanted to back up my files before i do that but after i install kies with this version"* Supported model : Feature phone, Smart Phone/Tablet before Galaxy Note III
(including Galaxy S4, Note II, etc)" from Samsung.

My Windows 7 64 bit cannot install the MTP driver and then Kies says to install Kies 3 because it is unsupported to the current version.

Does anyone know how to back up the whole phone like Apple's Itunes back up or know of any other solution to my problem?

This has really put me off of Android..

cruise350 said:

I've never used Kies for anything so I can't help you there, what are you trying to backup? If your going to backup the whole phone, factory reset, and then restore your phone then your problem will just return. How long have you had your phone? If you've never rooted then it may be a hardware problem. I have great battery life after updating to 4.4.2. You should be able to find an app in the play store that can back up your data without root. All of your apps and contacts are backed up by google. I believe there are apps that will backup your texts and call logs without root. You are better off letting the play store reinstall your apps after a factory reset so the problem doesn't return.


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I don't think its a hardware problem since this problem began after I updated to kit kat. Also, what is the best way to do a factory reset? is there a difference between a soft and hard factory reset?

Thanks

cruise350 said:

Best way is through recovery, power off phone, then hold the volume up button and power at the same time until you see the blue text in the upper left corner. Select factory reset. You should pull your sdcard first because I can't remember if the stock recovery wipes the external sdcard.

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Thanks! I will try to back up everything and then do a factory reset. Hopefully it will solve my problem

84guy said:

My brother just had the same problem, screen wouldn't come on, got very hot. Factory reset fixed it. Not sure about the backup as he didn't do one(all the apps he uses are cloud saved) but just confirming you doing the right thing doing a factory reset. Usually fixes everything lol

Sent from my Sprint Galaxy S4

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Thanks for the info! ill try it! Do you know of any way to back up my text messages?