Asus RMA experience an adventure

dimcreed22 · Apr 17, 2014

Hello guys,i sended my tablet 2 times for the grounded touchscreen issue many of you know ,first time my tablet returned after 2 days at the repair center and the center didn't done anything to it,just a hard reset.
So I Send the tablet back for a second time ,this time the tablet was there over 20days,this time they replace a "usb board" so i thought problem fixed,today i got my tablet and it came with the same problem.... but this time more horrible with with missing touches all over the upper middle part of the Screen when it's not grounded and that's not enough,i was shocked when i saw the service damaged the frame of my tablet!!

,seems like someone did try to open it with a screwdriver and the frame has a damaged/broke part on the top right ,i called the service center and told them that the problem hasn't fixed still! and specially for the damaged they service did on the frame! and i did send a picture of it ,they told me they will make a new RMA and i will send it tomorrow AGAIN.

My adventure continues,i used to be a very big supporter of Asus...

has anyone experience anything similar? please let me know ,or any suggestion guys

ruskastud · Apr 17, 2014

They have had mine for 4 weeks.........

smo1970 · Apr 17, 2014

I just got my tablet back day before yesterday. It took exactly 2 weeks from the time I sent it. I was having an issue with the USB port. It wouldn't charge or connect to my pc while the tablet was turned on. It would charge when it was powered off and the computer could see it while in fastboot mode. So I was able to return it to stock and relock the bootloader.

I don't know the details of what was repaired. Is that documented somewhere? I did setup up an account with ASUS. I actually started the whole RMA process online. Never actually spoke to a person. For the most part it was pretty painless other than not having a tablet for 2 weeks.

dimcreed22 · Apr 17, 2014

Here are videos i took after this second repair to see the problem is still here https://www.youtube.com/watch?v=60oysCFNopk

https://www.youtube.com/watch?v=HZVRJD4omEU

and this is what they do to my tablets frame,which i had in amazing condition since day one with case and screen protector View attachment 2691497

ruskastud · Apr 18, 2014

I RMAd mine because the micro USB port was intermittently working. It took them 4 weeks to decide not to fix it, and send me what they claim is a new one..........

dimcreed22 · Apr 19, 2014

ruskastud said:
I RMAd mine because the micro USB port was intermittently working. It took them 4 weeks to decide not to fix it, and send me what they claim is a new one..........

so they send you a new unit?

ruskastud · Apr 19, 2014

It's definitely a different tablet. It looks good, but who knows if it's actually new........

Sent from my Nexus 7 using xda app-developers app

dimcreed22 · Apr 20, 2014

ruskastud said:
It's definitely a different tablet. It looks good, but who knows if it's actually new........

Sent from my Nexus 7 using xda app-developers app

You asked for a new unit? You didn't have an option for take your money back?

ruskastud · Apr 20, 2014

ruskastud said:
It's definitely a different tablet. It looks good, but who knows if it's actually new........

Sent from my Nexus 7 using xda app-developers app

I didn't ask for a new unit. I thought mine was going to get repaired. They chose not to repair it, and send me a "new" one. I wasn't asked or given any other options.......

Sent from my Nexus 7 using xda app-developers app

jfriend33 · Apr 23, 2014

My heart goes out to anyone struggling with this tablet. I waited weeks and tried updates but it never helped. Customer service was of no assistance. I've read nothing but horror stories on sending in these units. Luckily I was able to correct my issue with Ts11 fix. I am now seeing people have problems with it messing up again.

Highly considering selling my unit online while it's working and washing my hands of the situation.

Just remember no matter what the company, the squeaky wheel gets the oil. Be patient, kind, not rude, and persistent. You may have to make ten phone calls but eventually they will get tired of it and help.

I am glad to read that someone in this thread actually got Asus to send them a replacement. I would like to know what condition it's in and if you've had any problems with it yet???

Sent from my Nexus 7 using Tapatalk

Scott · Apr 24, 2014

dimcreed22 said:
Hello guys,i sended my tablet 2 times for the grounded touchscreen issue many of you know ,first time my tablet returned after 2 days at the repair center and the center didn't done anything to it,just a hard reset.
So I Send the tablet back for a second time ,this time the tablet was there over 20days,this time they replace a "usb board" so i thought problem fixed,today i got my tablet and it came with the same problem.... but this time more horrible with with missing touches all over the upper middle part of the Screen when it's not grounded and that's not enough,i was shocked when i saw the service damaged the frame of my tablet!! ,seems like someone did try to open it with a screwdriver and the frame has a damaged/broke part on the top right ,i called the service center and told them that the problem hasn't fixed still! and specially for the damaged they service did on the frame! and i did send a picture of it ,they told me they will make a new RMA and i will send it tomorrow AGAIN.
My adventure continues,i used to be a very big supporter of Asus... has anyone experience anything similar? please let me know ,or any suggestion guys

Wow, at least you got an RMA!!!

I know this is off topic but does relate to what you say...

I have tried RMA for a 3 mother boards over the years. The last motherboard, about 6 months ago... They never compelted the RAM process, they never sent an email confirmation, nothing. I emailed multiple times and they said they have no RMA. Then out of the blue the email with RMA number. This was after many attempts on the website. So I send said motherboard back to asus thinking it was an issue with the power capacitors (I am very knowledgeable when it comes to mother boards). Keeping in mind, it was still under warranty, they email me back saying that there are scratches around the CPU mounting holes that are causing the issue and its $180 to fix.
Then they dremmeled down even further to "show" me, totally ruining the board.

I have other stories too... That match yours as I only use Asus motherboards on my PC Builds... But that is matching your story. They made product worse and then told me its not under warranty.

Asus is a great manufacturer but the customer service is horrid.

Panja · Apr 25, 2014

My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...

I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...

Flashalot · Apr 25, 2014

Panja said:
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...

I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...

I had those to I found out it was from to much pressure on the screen

Sent From Ville Candykat

Panja · Apr 27, 2014

Flashalot said:
I had those to I found out it was from to much pressure on the screen

Sent From Ville Candykat

Serious?!
I received my Nexus around a month ago.
Can't remember if I had them before but always using the Nexus with care...

gnotelover97 · May 2, 2014

Panja said:
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...

I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...

I also am experiencing the same problem. It irritates a lot while watching movies.

Sent from my Nexus 7 using Tapatalk

Panja · May 2, 2014

I just got mine back from Asus repair.
They replaced the LCD panel in my Nexus.
The 2 red smudges are gone but... I got 1 dead pixel back.

Phoned Asus support but apparently 1 dead pixel is within the legal margins here in NL and they cannot help me with this problem.

So long story short: 2 red smudges within a month of purchase, Asus replaced LCD, smudges gone, dead pixel instead.

DANIEL TAN · May 8, 2014

I have never been to a service center until I start using tablets made by ASUS.

The very first time I went to their service center is because I got a Transformer Prime (TF201) that bricked itself when updating the official firmware! They took about a week to repair and the motherboard is replaced. I didn't have time to give a thorough check as they are about to close the center (I went after work). When I got home, I check the condition again and found out that the frame is loosen and scratched. What's worse, this new motherboard made me unable to unlock the tablet when I have decided to go cyanogenmod, I had to send it to RMA (RMA for what is obviously a software issue) again in order to get it unlocked.

I swore I'll never buy any ASUS product again.

Despite the hatred towards ASUS, Google Nexus once again draw me back to ASUS. As much as I believe in Nexus brand, ASUS once again made me disappointed (obviously I've the same touchscreen issue). However, I'm hesitated as to whether I should send it to RMA or not. I don't want to have a tablet in physically good condition that come back with a loosen and scratched frame.

This issue don't just made me hate ASUS more, it also made me starts doubting my previous thinking that "Nexus is a good brand" to buy.

Asus RMA experience an adventure

Member

Member

Senior Member

Member

Member

Attachments

Member

Member

Member

Member

Senior Member

Retired Recognized Developer

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Similar threads

Top Liked Posts