My SGS4 recently stopped working - basically what happened was that it doesn't seem to be drawing power from the battery. The phone will turn on when plugged in (but soon power off), and will show as charging when first plugged into charger (but not charge). However if I unplug it, it won't turn on.
The phone is rooted, and running a custom, Samsung based ROM.
I have tried using a different battery, and the stock battery fully charged with an external charger - and the phone still won't turn on. It's clearly a hardware related issue - drawing current from the battery. I've also tried turning the phone on in download mode, and recovery mode. Both of which do the same as a standard boot - ie. turn on for a while, then turn off.
The phone, being only about 6 months old, was still within warranty period, so I took the phone to Telstra. Not surprisingly, Telstra have said that as there is a Custom ROM on the phone, the warrant is voided. I stated that my understanding is that under Australian law, as it is a hardware fault, and not a fault caused by the ROM, the warranty still stands - however Telstra wouldn't budge and said I have 5 days to decide if I want to pay the $300+ for the repair.
What is my next course of action? Has anybody had a similar issue previously? Is the TIO the next port of call? Or should I be going to NSW Department of Fair Trading?
I'm sure I've read previously that phones are still covered under warranty after rooting etc, if it can be shown that it's a hardware fault, not a software fault. As the battery doesn't seem to be powering the phone, this clearly seems to be the case - esp. as it is the same in download mode and recovery mode.
Any help would be great. Please don't post pointing out that I rooted my phone so THAT's my own fault etc. These posts aren't helpful, I already have know that.
The phone is rooted, and running a custom, Samsung based ROM.
I have tried using a different battery, and the stock battery fully charged with an external charger - and the phone still won't turn on. It's clearly a hardware related issue - drawing current from the battery. I've also tried turning the phone on in download mode, and recovery mode. Both of which do the same as a standard boot - ie. turn on for a while, then turn off.
The phone, being only about 6 months old, was still within warranty period, so I took the phone to Telstra. Not surprisingly, Telstra have said that as there is a Custom ROM on the phone, the warrant is voided. I stated that my understanding is that under Australian law, as it is a hardware fault, and not a fault caused by the ROM, the warranty still stands - however Telstra wouldn't budge and said I have 5 days to decide if I want to pay the $300+ for the repair.
What is my next course of action? Has anybody had a similar issue previously? Is the TIO the next port of call? Or should I be going to NSW Department of Fair Trading?
I'm sure I've read previously that phones are still covered under warranty after rooting etc, if it can be shown that it's a hardware fault, not a software fault. As the battery doesn't seem to be powering the phone, this clearly seems to be the case - esp. as it is the same in download mode and recovery mode.
Any help would be great. Please don't post pointing out that I rooted my phone so THAT's my own fault etc. These posts aren't helpful, I already have know that.