Cracks in Arc housing

Do you have crack in you Arc housing?

  • Yes, I've got a midnight blue Arc with cracks

    Votes: 300 52.4%

  • Yes, I've got a misty silver Arc with cracks

    Votes: 42 7.3%

  • No

    Votes: 231 40.3%
  • Total voters
    573
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kistigun

kistigun

Senior Member
Nov 12, 2008
1,236
377
Weert
Sony Xperia Z3 Tablet Compact
OnePlus 9 Pro
Last week i've noticed some cracks in the housing of my Arc :( I did no drop it or anything and i keep it in a hardened leather case when i'm not using it.

The cracks apear arround the black sensor at the left to the ear speaker(is this the light sensor?) and arround the volume buttons on the right.

I've did some searching on the net and found a few other people on the dutch GOT forum with the same cracks on the Arc. Anyone on XDA got these problems?
 
Last edited:
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bill.d

Member
May 7, 2011
17
2
i have the same problem! a tiny hairline crack has appeared just above the black sensor at the top left of the handset, i keep my arc in a hard leather case and have never dropped it.....really crappy cheap plastic:(
 
thomassafca

thomassafca

Senior Member
Jun 18, 2010
1,008
1,517
30
Amersfoort
Saw someone on the dutch SE FB page with the same problem. He was told to go to a phoneshop to have it checked ;)
 
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rmk152

rmk152

Senior Member
Jun 14, 2009
96
5
Could it be related to the Heating problem? My arc does get rather warm up there when playing games for a while.
 
P

Poker gypsy

Senior Member
Jun 24, 2011
567
31
I have the same problem above the light sensor just a little bit to the right of the center! Can it be because when you put it in your pocket? And no flex?

Sent from my LT15i using XDA Premium App
 
Lord Takyon

Lord Takyon

Senior Member
Jul 26, 2010
1,643
264
Wtf? Same here. Next to the sensor.

They're very small and hard to notice atm, but I'm going to keep an eye on this.

Sent from my LT15i using XDA App
 
D

dubist

Senior Member
Apr 30, 2011
473
66
i have exact the same problem without dropping my phone -.- .

Pictures :

sam06252WKO9.jpg


sam0626JHYZJ.jpg


sam0628II9GC.jpg
 
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kistigun

kistigun

Senior Member
Nov 12, 2008
1,236
377
Weert
Sony Xperia Z3 Tablet Compact
OnePlus 9 Pro
I've contacted Sony Ericsson about it on the dutch SE facebook page this was the response:

Sony Ericsson Nederland Ik heb er hier op facebook eerder een melding van gekregen, maar kan zeggen dat het een algemeen bekend probleem is. Ik zou willen vragen of je de arc ter beoordeling bij een service locatie kan laten zien. Om je een service locatie te adviseren zou ik graag willen weten in de buurt van welke plaatst dat zou moeten zijn. Dank je.

translated by google:
Sony Ericsson Netherlands I'm here on facebook previously been reported, but say it is a well known problem. I would like to ask if you arc under review by a service center can show. To get a service location to advise, I would like to know which places near it should be. Thank you.

So in other words it's a well known problem, i've emailed them today with some pictures. I'll keep you all updated when i get a response
 
O

oXunknownXo

Senior Member
Aug 29, 2010
235
105
kistigun said:
I've contacted Sony Ericsson about it on the dutch SE facebook page this was the response:

Sony Ericsson Nederland Ik heb er hier op facebook eerder een melding van gekregen, maar kan zeggen dat het een algemeen bekend probleem is. Ik zou willen vragen of je de arc ter beoordeling bij een service locatie kan laten zien. Om je een service locatie te adviseren zou ik graag willen weten in de buurt van welke plaatst dat zou moeten zijn. Dank je.

translated by google:
Sony Ericsson Netherlands I'm here on facebook previously been reported, but say it is a well known problem. I would like to ask if you arc under review by a service center can show. To get a service location to advise, I would like to know which places near it should be. Thank you.

So in other words it's a well known problem, i've emailed them today with some pictures. I'll keep you all updated when i get a response
Click to expand...
Click to collapse
When mine got repaired they told me nobody knew about this...interesting...

I posted this thread in another big forum(htcmania) and there are also some of us with this problem, for the record i think all our ARCs are from Germany.

EDIT: forget about the Germany thing, one guy with ARC vodafone Spain and another one with ARC Movistar Spain got them too...it seems that only happens with the blue one...
 
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B

bill.d

Member
May 7, 2011
17
2
oXunknownXo said:
When mine got repaired they told me nobody knew about this...interesting...

I posted this thread in another big forum(htcmania) and there are also some of us with this problem, for the record i think all our ARCs are from Germany.

EDIT: forget about the Germany thing, one guy with ARC vodafone Spain and another one with ARC Movistar Spain got them too...it seems that only happens with the blue one...
Click to expand...
Click to collapse


did they charge you for the repair? im starting to think i should return this to get it fixed, i dont want it to get worse as i am tied into this contract for a while. if its a known issue it should get fixed under warrenty shouldnt it?
 
O

oXunknownXo

Senior Member
Aug 29, 2010
235
105
bill.d said:
did they charge you for the repair? im starting to think i should return this to get it fixed, i dont want it to get worse as i am tied into this contract for a while. if its a known issue it should get fixed under warrenty shouldnt it?
Click to expand...
Click to collapse

Yes they did, 30€, they said SE didn't know about this.
 
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  • 3
    R
    radheck
    NEW THING ( A EMAIL OF SONY) :

    Our Blogs Support Forum Facebook
    Hi radheck,


    In regards to your inquiry about the reinforced housing for the Xperia™ arc, we have investigated the issue and we are happy to confirm this. We are using reinforced components to make the Xperia™ arc.

    If you require more information, or have any other questions, please reply to us at SEAnswers.Us@Support.SonyEricsson.com, or our Twitter account at http://www.twitter.com/SEAnswers.

    Best regards, Lidia Sony Ericsson Social Media Team


    IF YOU LIKE , PICK THANKS
    View
    2
    Johan-SonyXperiaSupport
    Johan-SonyXperiaSupport
    If you have this crack and would like the front cover replaced you should contact your local support team for more info. Now days a improved front cover is being used.

    http://www.sonyericsson.com/cws/corporate/common/contact/phonelist

    The Arc S doesn't have the house cracking problem.
    View
    2
    S
    sennyqtek
    Your welcome.

    I must be honest, I also checked out other models and I then only found one that would interest me if I could choose a new one. And it would be the Samsung Galaxy S II... In the future maybe the Sony Xperia S. But I would wait a few months and see if it would suffer from the same problems as the Arc (s) ...

    Sent from my LT15i using Tapatalk
    View
    2
    A
    Ambroos
    sennyqtek said:
    I've contacted SE Belgium through facebook and they told me the crack is in fact a crack in the paint and doesn't affect the phone's safety...

    Mine has also been sent for repair... still waiting though. Hope it's fixed permanently..
    Click to expand...
    Click to collapse

    In Belgium your phone is repaired by Dynafix, so don't count on it getting repaired for free. But still, know your rights. In Belgium you have the right to DEMAND a free and instant replacement during the first 6 months after the purchase, unless they seller can prove you caused the problem by abusing your phone.

    So, if it's not repaired, you can actually demand them to give you a new phone. Ask them if they have one in stock before you tell them you have every right to get a new phone.

    And get a receipt. Your 2-year warranty period RESTARTS when you get a new device.

    (warranty in Belgium is pretty awesome, shame nobody knows it)
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    1
    B
    bill.d
    dubist said:
    i have exact the same problem without dropping my phone -.- .

    Pictures :

    sam06252WKO9.jpg


    sam0626JHYZJ.jpg


    sam0628II9GC.jpg
    Click to expand...
    Click to collapse


    that photo is identical to the crack on mine
    View

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