No 5G option EE UK

R

Ronny220

Senior Member

Dec 3, 2013

69

6

• Mar 27, 2020

• #1

Hey everyone,

So I've got myself the S20 plus G9860 which I believe is the Hong Kong variant, 5G dual SIM etc.

I've noticed I don't have the option for 5G under connection settings.
I'm using EE and have a 5G plan in the UK
EE have dismissed me by saying it's the phone and it being a international model.

Any ideas?
I also don't have the option for e-sim which again is very weird!

Please help

 

vash_h

Senior Member

Apr 24, 2006

1,307

248

Petaling Jaya

www.haroldchia.com

Samsung Galaxy S7 Edge

Samsung Galaxy Note 8 (2017 Phone)

• Mar 27, 2020

• #2

Did you try to factory reset with the ee simcard in the phone? It will setup the phone on uk csc.

I'm not sure if 5g functionality is csc restricted or not.. But if it is this will do the trick.

Sent from my SM-G985F using Tapatalk

 

T

tim84us

Senior Member

Mar 12, 2013

530

208

• Mar 27, 2020

• #3

you need to be very careful - 5G spectrum is different for each variant based on the market is released - so phones that might have 5G in USA or ASIA will not work in 5G in Europe and viceversa as each country uses different spectrums, unlike 4g - and the phones only support the ones in the markets they are released!

 

C

chwads2k8

Senior Member

Oct 7, 2009

464

44

• Mar 27, 2020

• #4

I have SM-G986B/DS mine is dual sim both normal sims and laso has 5g on both sim slots

 

R

Ronny220

Senior Member

Dec 3, 2013

69

6

• Mar 27, 2020

• #5

tim2london said:

you need to be very careful - 5G spectrum is different for each variant based on the market is released - so phones that might have 5G in USA or ASIA will not work in 5G in Europe and viceversa as each country uses different spectrums, unlike 4g - and the phones only support the ones in the markets they are released!

Click to expand...

Click to collapse

Tried a factory reset and still nothing, same options appear.

I checked the supported bands prior to buying this phone and it supports N78 for EE in the UK.

Is there a secret menu or something I can confirm it actually has 5G and its just disabled?

 

T

tim84us

Senior Member

Mar 12, 2013

530

208

• Mar 27, 2020

• #6

then maybe get in touch with EE maybe you need a new sim or your plan doesnt have 5g enabled on it

 

R

Ronny220

Senior Member

Dec 3, 2013

69

6

• Mar 27, 2020

• #7

tim2london said:

then maybe get in touch with EE maybe you need a new sim or your plan doesnt have 5g enabled on it

Click to expand...

Click to collapse

As mentioned in my original post, I have a 5G plan and EE have dismissed me as soon as they heard it's a non UK model, stating it's the phone and not them!

Silly question but would I need to be in a 5G area for this option to show? Or is the 5G option always there regardless

 

D

da1e8

Member

Mar 23, 2018

38

8

• Mar 27, 2020

• #8

5g is always an option I'm on 02 with a 5g sim however where I live isn't 5g but in connection settings it still shows 5g

 

R

Ronny220

Senior Member

Dec 3, 2013

69

6

• Mar 28, 2020

• #9

da1e8 said:

5g is always an option I'm on 02 with a 5g sim however where I live isn't 5g but in connection settings it still shows 5g

Click to expand...

Click to collapse

Are you using the exynos variant or Snapdragon?

 

vash_h

Senior Member

Apr 24, 2006

1,307

248

Petaling Jaya

www.haroldchia.com

Samsung Galaxy S7 Edge

Samsung Galaxy Note 8 (2017 Phone)

• Mar 28, 2020

• #10

Try going to phone dialer app, enter the code *#2263# and tell us what is the options..
From here try selecting the one with 5G for the appropriate sim slot and see if it works..
Try to choose 5G with 4G since 5G coverage is not that good.

Mine is exynos s20+ 4G model so mine doesn't have 5G available. Yours may be different.

View attachment 4980399View attachment 4980401View attachment 4980403

Sent from my SM-G985F using Tapatalk

 

R

Ronny220

Senior Member

Dec 3, 2013

69

6

• Mar 28, 2020

• #11

vash_h said:

Try going to phone dialer app, enter the code *#2263# and tell us what is the options..
From here try selecting the one with 5G for the appropriate sim slot and see if it works..
Try to choose 5G with 4G since 5G coverage is not that good.

Mine is exynos s20+ 4G model so mine doesn't have 5G available. Yours may be different.

View attachment 4980399View attachment 4980401View attachment 4980403

Sent from my SM-G985F using Tapatalk

Click to expand...

Click to collapse

I might be doing something wrong but that code *#2263# does nothing in the dialler for me, no service menu popup or anything

 

vash_h

Senior Member

Apr 24, 2006

1,307

248

Petaling Jaya

www.haroldchia.com

Samsung Galaxy S7 Edge

Samsung Galaxy Note 8 (2017 Phone)

• Mar 28, 2020

• #12

Ronny220 said:

I might be doing something wrong but that code *#2263# does nothing in the dialler for me, no service menu popup or anything

Click to expand...

Click to collapse

Can't seem to put video here..



Sent from my SM-G985F using Tapatalk

 

D

da1e8

Member

Mar 23, 2018

38

8

• Mar 28, 2020

• #13

Ronny220 said:

Are you using the exynos variant or Snapdragon?

Click to expand...

Click to collapse

Exynos now. I had a snapdragon which also didn't work in the uk

 

vash_h

Senior Member

Apr 24, 2006

1,307

248

Petaling Jaya

www.haroldchia.com

Samsung Galaxy S7 Edge

Samsung Galaxy Note 8 (2017 Phone)

• Mar 29, 2020

• #14

Ronny220 said:

I might be doing something wrong but that code *#2263# does nothing in the dialler for me, no service menu popup or anything

Click to expand...

Click to collapse

Did you paste the code or type it? You'll need to type it.

Sent from my SM-G985F using Tapatalk

 

T

TheDriver67

Member

Apr 19, 2012

31

5

Guildford, Surrey

• Mar 30, 2020

• #15

I found this thread by accident and I tried to enter *#2263# and I can confirm that it does nothing.

---------- Post added at 12:22 ---------- Previous post was at 12:17 ----------

Try *#0*# that gave me a service menu

 

G

geovass

Senior Member

Oct 30, 2004

1,303

115

OnePlus Open

• Mar 31, 2020

• #16

Hi guys,

There was a new update today that enables 5G... See below. Can you check now?

View attachment 4982747

Sent from my SM-G9860 using Tapatalk

 

• 

Reactions: Ronny220

vash_h

Senior Member

Apr 24, 2006

1,307

248

Petaling Jaya

www.haroldchia.com

Samsung Galaxy S7 Edge

Samsung Galaxy Note 8 (2017 Phone)

• Mar 31, 2020

• #17

geovass said:

Hi guys,

There was a new update today that enables 5G... See below. Can you check now?

View attachment 4982747

Sent from my SM-G9860 using Tapatalk

Click to expand...

Click to collapse

What the... The 5G wasn't enabled or from the box and required firmware update to enable it?

Unbelievable. If it wasn't for the screen shot I would never have believed it.. Lololol

Sent from my SM-G985F using Tapatalk

 

R

Ronny220

Senior Member

Dec 3, 2013

69

6

• Mar 31, 2020

• #18

geovass said:

Hi guys,

There was a new update today that enables 5G... See below. Can you check now?

View attachment 4982747

Sent from my SM-G9860 using Tapatalk

Click to expand...

Click to collapse

Yep can confirm all is working now and the option is there!
Now onto the next e-sim support ?

 

L

lawtq

Senior Member

Oct 12, 2011

1,666

475

Huawei Mate X2

• Apr 1, 2020

• #19

geovass said:

Hi guys,

There was a new update today that enables 5G... See below. Can you check now?

View attachment 4982747

Sent from my SM-G9860 using Tapatalk

Click to expand...

Click to collapse

I'm sure it'll come to USA phones too that are outside USA.

 

C

cj136uk

Member

Nov 4, 2005

15

0

• Apr 1, 2020

• #20

Is this a UK wide update not seen it for sky mobile or anyone else. There's a bug with rcs advanced chat services in Samsung messager. Can you co firm if advanced chat / rcs is activated?