Android Device Manager problems...

stianjaco · Aug 8, 2013

I'm trying to use the Android Device Manager, but I only get one device and no options to change..

I have an Samsung Galaxy Nexus with android 4.3 (JWR66V)

Could this have anything to do with me trying to root my device (Nexus Root Toolkit)?
I tried to root, but even though I got a message that my device was rooted, It's still un-rooted (But with unlocked bootloader)

UncleMike · Aug 10, 2013

The only device that shows up for me is my son's Nexus 7, which I have a profile on. My Galaxy Nexus doesn't show up and there's no drop down to select it.

What version of the toolkit did you use? If it wasn't the latest version (1.6.8 as of this writing) there may be additional steps required (beyond what's in the toolkit UI) when rooting 4.3.

orbit09 · Aug 11, 2013

I have allowed Device Manager in Settings, but on the web I see No active devices.

stianjaco · Aug 12, 2013

UncleMike said:
What version of the toolkit did you use? If it wasn't the latest version (1.6.8 as of this writing) there may be additional steps required (beyond what's in the toolkit UI) when rooting 4.3.

Latest version...

stianjaco · Aug 12, 2013

orbit09 said:
I have allowed Device Manager in Settings, but on the web I see No active devices.

Same here.. Only my tablet is showing..

majorcovert · Aug 13, 2013

Sweet! I'm not the only one with this problem, But I think I found the fix. It worked for me. I too am running a Galaxy Nexus on 4.3

If your Android device doesn't appear in Android Device Manager, or if you see Unknown location despite your device being online and running Google Play services version 3.2.25 or higher, follow these steps:

1. Open Google Settings from your device's apps menu.
2. Touch Android Device Manager.
3. Uncheck Allow remote factory reset.
4. Go to your device's main Settings menu, then touch Apps > All > Google Play services.
5. Touch Clear Data. Note that this action doesn't remove personal data.
6. Go back to Google Settings and select Allow remote factory reset.
7. Restart your device.

Make sure you follow the directiions exactly or it won't work

pandorra · Aug 13, 2013

majorcovert said:
Sweet! I'm not the only one with this problem, But I think I found the fix. It worked for me. I too am running a Galaxy Nexus on 4.3

If your Android device doesn't appear in Android Device Manager, or if you see Unknown location despite your device being online and running Google Play services version 3.2.25 or higher, follow these steps:

1. Open Google Settings from your device's apps menu.
2. Touch Android Device Manager.
3. Uncheck Allow remote factory reset.
4. Go to your device's main Settings menu, then touch Apps > All > Google Play services.
5. Touch Clear Data. Note that this action doesn't remove personal data.
6. Go back to Google Settings and select Allow remote factory reset.
7. Restart your device.

Make sure you follow the directiions exactly or it won't work

doesnt work for me.....

code47 · Aug 13, 2013

pandorra said:
doesnt work for me.....

it did work for me,thx.

in my case my device did not appear in the android device managerpage, now it appear.

thx:laugh::good::good::good::good::good::good::good:

stianjaco · Aug 14, 2013

Dude!!!! Thanks a million times!!!!!!

majorcovert said:
sweet! I'm not the only one with this problem, but i think i found the fix. It worked for me. I too am running a galaxy nexus on 4.3

if your android device doesn't appear in android device manager, or if you see unknown location despite your device being online and running google play services version 3.2.25 or higher, follow these steps:

1. Open google settings from your device's apps menu.
2. Touch android device manager.
3. Uncheck allow remote factory reset.
4. Go to your device's main settings menu, then touch apps > all > google play services.
5. Touch clear data. Note that this action doesn't remove personal data.
6. Go back to google settings and select allow remote factory reset.
7. Restart your device.

Make sure you follow the directiions exactly or it won't work

nyijedi · Aug 14, 2013

Has anyone else had the situation where all devices were initially showing up in Android Device Manager, but no longer show up? Mine was working fine for a few days, and then out of nowhere, both my N4 and N10 disappeared from the web, and I'm getting the "No Active Devices" message. I tried the above tip, but it didn't work for me.

mbwelch · Aug 16, 2013

nyijedi said:
Has anyone else had the situation where all devices were initially showing up in Android Device Manager, but no longer show up? Mine was working fine for a few days, and then out of nowhere, both my N4 and N10 disappeared from the web, and I'm getting the "No Active Devices" message. I tried the above tip, but it didn't work for me.

Both my N4 and N10 originally worked too, not just my N10 shows up. What's more disturbing is my N4 also disappeared from the Play Store on the web and my devices in my Google account dashboard.

nyijedi · Aug 16, 2013

mbwelch said:
Both my N4 and N10 originally worked too, not just my N10 shows up. What's more disturbing is my N4 also disappeared from the Play Store on the web and my devices in my Google account dashboard.

Very weird. I haven't had either device disappear from the Play Store, but nothing I do will make them show up again in the Device Manager. Oh well. Guess I'm sticking with Cerberus as my anti-theft solution for now.

ibnmurad · Aug 17, 2013

pandorra said:
doesnt work for me.....

worked for me. follow the guide properly

nyijedi · Aug 17, 2013

ibnmurad said:
worked for me. follow the guide properly

Umm, thanks? I've "followed the guide properly" more than once on two devices, and it doesn't work for me. It also hasn't worked for others as well, according to comments on a few sites that re-posted the guide.

xdp · Aug 18, 2013

mbwelch said:
Both my N4 and N10 originally worked too, not just my N10 shows up. What's more disturbing is my N4 also disappeared from the Play Store on the web and my devices in my Google account dashboard.

Same here, devices were showing fine just yesterday, now suddenly my GNex and Nexus 10 are both gone from the Play Store and ADM. What gives Google.

CJSnet · Aug 19, 2013

nyijedi said:
Has anyone else had the situation where all devices were initially showing up in Android Device Manager, but no longer show up? Mine was working fine for a few days, and then out of nowhere, both my N4 and N10 disappeared from the web, and I'm getting the "No Active Devices" message. I tried the above tip, but it didn't work for me.

Yes, same with my N4. I'm not rooted. Neither is my phone

I've tried the instructions above 3 times and still it says "No active devices". Booo Google! Boo.

As with the other users, my N4 also no longer appears on the Play Store, so I can't install apps via a desktop browser any more. I guess the Play Store is now relying on Android Device Manager, which it shouldn't because it's clearly buggy as hell.

God forbid I lose my phone at this stage, having uninstalled Seekdroid. :-/

CJSnet · Aug 20, 2013

This worked for me:

http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html

Note: You do NOT need to do step 5.

abhishek_ab · Aug 20, 2013

majorcovert said:
Sweet! I'm not the only one with this problem, But I think I found the fix. It worked for me. I too am running a Galaxy Nexus on 4.3

If your Android device doesn't appear in Android Device Manager, or if you see Unknown location despite your device being online and running Google Play services version 3.2.25 or higher, follow these steps:

1. Open Google Settings from your device's apps menu.
2. Touch Android Device Manager.
3. Uncheck Allow remote factory reset.
4. Go to your device's main Settings menu, then touch Apps > All > Google Play services.
5. Touch Clear Data. Note that this action doesn't remove personal data.
6. Go back to Google Settings and select Allow remote factory reset.
7. Restart your device.

Make sure you follow the directiions exactly or it won't work

worked for me thanks

jaizero · Aug 20, 2013

This might be a given but... Do you guys that are having issues have location services activated in Google Settings and also in your phone settings? I've noticed on more than one 4.3 ROM this gets shut off for some reason.. Also you need to accept the agreement to turn location services on. Just something to check.

nyijedi · Aug 21, 2013

CJSnet said:
This worked for me:

http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html

Note: You do NOT need to do step 5.

jaizero said:
This might be a given but... Do you guys that are having issues have location services activated in Google Settings and also in your phone settings? I've noticed on more than one 4.3 ROM this gets shut off for some reason.. Also you need to accept the agreement to turn location services on. Just something to check.

Woohoo! I got my N4 working! The original steps alone DID NOT work for me. I tried them multiple times. However, a combination of adding the steps of disabling all location services and re-enabling them, as well as clearing data for Google Services Framework and Google Play Store (in addition to clearing data for Google Play Services and performing the other suggested steps) did the trick. I did a bunch of rebooting after most of these steps, but I don't remember exactly when (sorry). I did not have to remove/add my Google account.

I still have to get my N10 to be detected. I'll do this when I get a chance, and I'll pay closer attention to which steps fixed the issue.

Android Device Manager problems...

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