Hi,
I own a Motorola Moto E XT1022 (1st gen), which I bought from Flipkart India.
It came with KitKat 4.4.4, and I had put a soak test version of android L 5.0.2 , officially released by Motorola in May or something.
It worked fine until December 2015- then it started having issues. It would lock its screen automatically. When pressed the power button, it will show the screen that was on before locking. When touched, it will make me type the password. After typing it, it would work fine. Same thing would happen after 30 min. But that was not a big issue.
3-4 days after facing this issue, it restarted automatically. And it stuck on the Motorola M logo.
I shut it down, tried starting it again. No luck. One time, it started. I immediately performed a factory reset by going in settings. At that time, the soft keys (back, home and recent apps) didnt appear on the screen. That was strange. After factory reset, it restarted itself. Started working normally, all clean phone. (Still on 5.0.2 soak test obviously) But it didnt show the soft keys as I said before.
Then it restarted, again. And since then it is stuck in boot loops. I stormed the internet, and found how to factory reset using recovery, wipe data, even flash stock OS 4.4.4 from official Motorola website. I have done all that. I have-
1) Factory reseted using hard reset method
2) Wiped Cache partition
3) Flashed stock firmware from official website (KitKat 4.4.4)
It is still stuck in boot loops. It shows the M logo at startup, and stays like that forever. Only shuts down when all battery is drained. Now it is not charging either. It is stuck at 0%. But I think charging issue will be fixed by charging it for some hours.
Now, the phone is running stock OS, is completely cleaned, and is stuck in boot loops.
I cannot afford to buy another phone. When I asked Motorola for help using the Chat function of the Help app, they suggested me showing it to the closest service centre. I showed it to them but they were giving excuses that they will see if they can do...and didnt do anything. (PS I'm from India, and it is like this for most of the service centres here.)
So please, can anyone, please please please help me?
All the help is appreciated. Thank you!
PS. I have tried hard reset and wiping cache partition over 8 times now. It's still not working. Please suggest some other method if possible.
I own a Motorola Moto E XT1022 (1st gen), which I bought from Flipkart India.
It came with KitKat 4.4.4, and I had put a soak test version of android L 5.0.2 , officially released by Motorola in May or something.
It worked fine until December 2015- then it started having issues. It would lock its screen automatically. When pressed the power button, it will show the screen that was on before locking. When touched, it will make me type the password. After typing it, it would work fine. Same thing would happen after 30 min. But that was not a big issue.
3-4 days after facing this issue, it restarted automatically. And it stuck on the Motorola M logo.
I shut it down, tried starting it again. No luck. One time, it started. I immediately performed a factory reset by going in settings. At that time, the soft keys (back, home and recent apps) didnt appear on the screen. That was strange. After factory reset, it restarted itself. Started working normally, all clean phone. (Still on 5.0.2 soak test obviously) But it didnt show the soft keys as I said before.
Then it restarted, again. And since then it is stuck in boot loops. I stormed the internet, and found how to factory reset using recovery, wipe data, even flash stock OS 4.4.4 from official Motorola website. I have done all that. I have-
1) Factory reseted using hard reset method
2) Wiped Cache partition
3) Flashed stock firmware from official website (KitKat 4.4.4)
It is still stuck in boot loops. It shows the M logo at startup, and stays like that forever. Only shuts down when all battery is drained. Now it is not charging either. It is stuck at 0%. But I think charging issue will be fixed by charging it for some hours.
Now, the phone is running stock OS, is completely cleaned, and is stuck in boot loops.
I cannot afford to buy another phone. When I asked Motorola for help using the Chat function of the Help app, they suggested me showing it to the closest service centre. I showed it to them but they were giving excuses that they will see if they can do...and didnt do anything. (PS I'm from India, and it is like this for most of the service centres here.)
So please, can anyone, please please please help me?
All the help is appreciated. Thank you!
PS. I have tried hard reset and wiping cache partition over 8 times now. It's still not working. Please suggest some other method if possible.
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