I just did this today, he went into the store and they said he still couldn't do it till the new plan takes effect on the 21'st. My dads like why wont they take my money? haha.
Also the sales man there in Indianapolis kept trying to convince my dad to get the blaze instead. Idk why they would try to sell someone a lesser cheaper phone when they came in asking for a more expensive one, unless they are getting some kind of bonus for the blaze... especially when my dad kept telling him the only thing he cared about was he wanted the best camera available and the guy kept telling him the blaze was better for him.
That rep sounds like a numbskull lol. There's no Samsung sales incentive. There is currently an HTC incentive. Sounds like the rep was one of those foolish enough to read the "known issues" (which a lot of them are basic things that are easy fixes without exchanges being necessary, issues that are present on nearly every phone) and think that there's anything wrong with the amaze.
Of the (I have no idea how many, I've lost count) amazes that I've seen go out the door, haven't seen a single one of them come back with anything even close to a (what would be considered reasonable) issue. Tell your dad to talk to someone else lol.
Sounds like you've had the misfortune of dealing with novices all around. It's frustrating to see customers having such difficulty accomplishing such simple things. Whoever changed your rate plan should have backdated the plan in order to make phone installments immediately available. They should be able to do so still, all they'd have to do is cancel the future dated request and put the rate plan change in retroactively instead... Though since you've already established an installment with the first amaze you got, that might now get in the way of doing so. If that ends up being the case, you kinda have whoever sold you your amaze (if they're the same ones who changed your plan) to thank for the otherwise unnecessary delay =L
---please note - in no way shape or form do I represent any particular company ---
Sent from my HTC_Amaze_4G using xda premium