horrible bad burn in note 9

oneandroidnut · Nov 29, 2018

Don't know how many note 9 with burn there are but here is mine! Looks terrible! Noticed it for the first time last night when it got pretty dark outside and it is super annoying! I assume Samsung will replace with new one? But I have a whitestone and skinomi on it, I am sure they wont cover those

With some light in room

Pretty much completely dark room

Anybody else experience this or have any ideas?

raver445 · Nov 29, 2018

It looks like to me it's screen burn-in. I don't think you can do anything about it.

oneandroidnut said:
Don't know how many note 9 with burn there are but here is mine! Looks terrible! Noticed it for the first time last night when it got pretty dark outside and it is super annoying! I assume Samsung will replace with new one? But I have a whitestone and skinomi on it, I am sure they wont cover those

With some light in room

Pretty much completely dark room

Anybody else experience this or have any ideas?

Sent from my Pixel 2 XL using Tapatalk

K-alz · Nov 29, 2018

If you're still within the one year warranty, complain to samaung through "Samsung +" app and don't mention anything about burn in. Just say my screen doesnt look right. If you're out of the warranty then you're SOL.

Sent from my SM-N960U using Tapatalk

hkjxda · Nov 29, 2018

I had the same issue a month ago. Samsung won't replace it but they will change the screen. They did that for me, but the issue is coming back again. People need to reach out to Samsung and bring this issue to light. Too many units are doing this now but not enough people are speaking up.

Check out the Note 9 screen burn in thread and you'll see other users, including myself, who have pics posted of the same issue.

Sorry about your phone... Reach out to Samsung asap and make sure to send them picture evidence of your issue when you send in your phone. The more people to complain, the more likely Samsung will probably decide to replace these defective units.

---------- Post added at 02:45 PM ---------- Previous post was at 02:43 PM ----------

https://xdaforums.com/galaxy-note-9/how-to/screen-burn-check-thread-t3851263

oneandroidnut · Nov 29, 2018

K-alz said:
If you're still within the one year warranty, complain to samaung through "Samsung +" app and don't mention anything about burn in. Just say my screen doesnt look right. If you're out of the warranty then you're SOL.

Sent from my SM-N960U using Tapatalk

I have had since 9/25 so just over 2 months, wonder if I can just return for a full money refund?

hkjxda said:
I had the same issue a month ago. Samsung won't replace it but they will change the screen. They did that for me, but the issue is coming back again. People need to reach out to Samsung and bring this issue to light. Too many units are doing this now but not enough people are speaking up.

Check out the Note 9 screen burn in thread and you'll see other users, including myself, who have pics posted of the same issue.

Sorry about your phone... Reach out to Samsung asap and make sure to send them picture evidence of your issue when you send in your phone. The more people to complain, the more likely Samsung will probably decide to replace these defective units.

---------- Post added at 02:45 PM ---------- Previous post was at 02:43 PM ----------

https://xdaforums.com/galaxy-note-9/how-to/screen-burn-check-thread-t3851263

That's BS it is a $1200 phone I don't want a new screen i want a new phone! I will just return if that is the case and buy a different phone

K-alz · Nov 29, 2018

oneandroidnut said:
I have had since 9/25 so just over 2 months, wonder if I can just return for a full money refund?

That's BS it is a $1200 phone I don't want a new screen i want a new phone! I will just return if that is the case and buy a different phone

That close? That shouldn't happen. I'd definitely get a factory replacement from Samsung. I doubt that your carrier would return it because it's been a while.

Sent from my SM-N960U using Tapatalk

oneandroidnut · Nov 29, 2018

K-alz said:
That close? That shouldn't happen. I'd definitely get a factory replacement from Samsung. I doubt that your carrier would return it because it's been a while.

Sent from my SM-N960U using Tapatalk

I bought from Samsung, it is an unlocked 512 gb model and i received on 9/25 i checked tracking this morning to make sure my dates were correct

K-alz · Nov 29, 2018

oneandroidnut said:
I bought from Samsung, it is an unlocked 512 gb model and i received on 9/25 i checked tracking this morning to make sure my dates were correct

Yeah, that's not even two months. Burn ins will never happen in two months unless you make them happen on purpose. Just contact Samsung. They will replace it. They have an app called samaung +. Use it. They're very helpful.

Sent from my SM-N960U using Tapatalk

oneandroidnut · Nov 29, 2018

K-alz said:
Yeah, that's not even two months. Burn ins will never happen in two months unless you make them happen on purpose. Just contact Samsung. They will replace it. They have an app called samaung +. Use it. They're very helpful.

Sent from my SM-N960U using Tapatalk

yeah i mean i use it daily and average about 2-3 hours of screen on time and nothing intensive or static images that would cause burn in. Do i just return for refund and buy a new phone or try a new note 9 again? I mean is this going to happen in a month or two again??

K-alz · Nov 29, 2018

oneandroidnut said:
yeah i mean i use it daily and average about 2-3 hours of screen on time and nothing intensive or static images that would cause burn in. Do i just return for refund and buy a new phone or try a new note 9 again? I mean is this going to happen in a month or two again??

Talk to a rep on the app. They're very good. I'd get a new one for a replacement from them. Make sure it's not a refurb. O doubt they'd give you a refund. Burn ins dont happen that soon. You literally need at least two years of the same screen layout and same things done everyday. I've been using oleds since Samsung released them on their first note and I've never had any burn in. And yours actually doesnt even look like a burn in to be honest. It looks a screen uniformity issue.

Sent from my SM-N960U using Tapatalk

---------- Post added at 07:34 AM ---------- Previous post was at 07:32 AM ----------

Your phone has a screen problem, not a burn in. Burn ins are shadows of things you have on your home screen, like your status bar and icons. This is nothing like that. This is an issue with your screen and they'll give you a replacement. Just make sure to present your proof of purchase such as your receipt and all that jazz and you'll be fine.

Sent from my SM-N960U using Tapatalk

oneandroidnut · Nov 29, 2018

K-alz said:
Talk to a rep on the app. They're very good. I'd get a new one for a replacement from them. Make sure it's not a refurb. O doubt they'd give you a refund. Burn ins dont happen that soon. You literally need at least two years of the same screen layout and same things done everyday. I've been using oleds since Samsung released them on their first note and I've never had any burn in. And yours actually doesnt even look like a burn in to be honest. It looks a screen uniformity issue.

Sent from my SM-N960U using Tapatalk

---------- Post added at 07:34 AM ---------- Previous post was at 07:32 AM ----------

Your phone has a screen problem, not a burn in. Burn ins are shadows of things you have on your home screen, like your status bar and icons. This is nothing like that. This is an issue with your screen and they'll give you a replacement. Just make sure to present your proof of purchase such as your receipt and all that jazz and you'll be fine.

Sent from my SM-N960U using Tapatalk

I agree that it is a screen uniformity issue or something odd. I have every note since the note 2 and never seen this and all of those were used a year and never had a problem. My nav bar isn't "burnt in" which is weird because it is always up and dark

and i have been talking to a rep on samsung+ and sending photos and troubleshooting for him, seems very nice and helpful so far

K-alz · Nov 29, 2018

oneandroidnut said:
I agree that it is a screen uniformity issue or something odd. I have every note since the note 2 and never seen this and all of those were used a year and never had a problem. My nav bar isn't "burnt in" which is weird because it is always up and dark

and i have been talking to a rep on samsung+ and sending photos and troubleshooting for him, seems very nice and helpful so far

Good. They'll take care of you I'm sure. The only thing you might worry about is having another phone because they might have you send this one in. Hope all goes well for ya.

Sent from my SM-N960U using Tapatalk

oneandroidnut · Nov 29, 2018

K-alz said:
Good. They'll take care of you I'm sure. The only thing you might worry about is having another phone because they might have you send this one in. Hope all goes well for ya.

Sent from my SM-N960U using Tapatalk

so far not so much they want to send me to a local repair shop and have them install a new screen in it. not liking these options

K-alz · Nov 29, 2018

oneandroidnut said:
so far not so much they want to send me to a local repair shop and have them install a new screen in it. not liking these options

I'd argue with them and ask to speak to a manager or a supervisor. This phone is only two months old. I mean, if anything just take the screen replacement honestly. They will only send you to a Samsung authorized repair shop

Sent from my SM-N960U using Tapatalk

oneandroidnut · Nov 29, 2018

K-alz said:
I'd argue with them and ask to speak to a manager or a supervisor. This phone is only two months old. I mean, if anything just take the screen replacement honestly. They will only send you to a Samsung authorized repair shop

Sent from my SM-N960U using Tapatalk

I am getting case number and then going to call a higher up and see what to do. There is so many things wrong so far I am about ready to buy a pixel 3 and say screw the note

K-alz · Nov 29, 2018

Well, at least get your money or another phone back first.

Sent from my SM-N960U using Tapatalk

pcriz · Nov 29, 2018

oneandroidnut said:
so far not so much they want to send me to a local repair shop and have them install a new screen in it. not liking these options

It's basically going to be a new phone. They will keep the mother board and camera from the old phone and put it in a new body.

So new body and new battery.

At least that is how they handled every report of burn in on the Note 8.

If they send you to a UBreakIFix it is about a two hour turn around..

oneandroidnut · Nov 29, 2018

pcriz said:
It's basically going to be a new phone. They will keep the mother board and camera from the old phone and put it in a new body.

So new body and new battery.

At least that is how they handled every report of burn in on the Note 8.

If they send you to a UBreakIFix it is about a two hour turn around..

and then waterproofing may be compromised as well. Then i can't sell for anything good because it has had the screen replaced. Yes it was a UBREAKIFIXIT location.

pcriz · Nov 29, 2018

oneandroidnut said:
and then waterproofing may be compromised as well. Then i can't sell for anything good because it has had the screen replaced. Yes it was a UBREAKIFIXIT location.

Nope water resistance isn't compromised.

That's UbreakIFix's statement. Its as water resistant as a new one out of the box.. That's part of why they dont just replace the screen.

oneandroidnut · Nov 29, 2018

pcriz said:
Nope water resistance isn't compromised.

That's UbreakIFix's statement. Its as water resistant as a new one out of the box.. That's part of why they dont just replace the screen.

still dont like it because I am probably not going to keep the phone

***horrible bad burn in note 9***

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