[Q] HTC Sync Manager not Recognizing HTC One

ez53436 · May 8, 2013

Hi guys,

Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).

Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.

Any help would be appreciated guys.

I have a MacBook Pro on 10.8.3.

jaythenut · May 8, 2013

ez53436 said:
Hi guys,

Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).

Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.

Any help would be appreciated guys.

I have a MacBook Pro on 10.8.3.

turn on usb debugging that should do it if not here are the drives

if you got a lock screen like swipe or pin code it wont work so make sure the phone is not locked
http://xdaforums.com/showthread.php?t=2191279

ez53436 · May 8, 2013

Thanks for the reply,

I turned USB debugging back on, still no luck. And unfortunately I'm on a Mac (OS 10.8.3). Those drivers are only for Windows, correct?

matt95 · May 8, 2013

try changing the usb cable

jaythenut · May 8, 2013

ez53436 said:
Thanks for the reply,

I turned USB debugging back on, still no luck. And unfortunately I'm on a Mac (OS 10.8.3). Those drivers are only for Windows, correct?

im on mac as well when i plugged my htc in and it told me to get htc Sync Manager, it installed the drivers as it loaded so maybe uninstall Sync Manager plug the phone in see what happens

ez53436 · May 10, 2013

I tried uninstalling sync manager and trying again but nothing happens. And I don't know how to delete the drivers or install them. I've seen a couple of download links to "mac" drivers for the HTC one, but they actually end up being .exe files. HTC support has pretty much given up and told me to go with a third party sync manager.

Anyone know where I can uninstall or install the drivers? Thanks

Sent from my HTC One using xda app-developers app

ez53436 · May 12, 2013

bump

anyone able to help?

rouvenkutter · May 26, 2013

filetransfer mac/htc android

ez53436 said:
bump

anyone able to help?

I had the same issues and ended up using android file transfer for mac..
google "android file transfer mac" and you'll find it.

it's pretty fast and much better than sync manager.. you can leave sync manager installed, i think it's still using the drivers of the installation.

sosinovitch · Aug 3, 2013

HTC Device Not Recognized Locked

I was having the same problem, and what solved it are the following steps:

1. Go to settings

2. Click on Developer options

3. Uncheck USB debugging (this was recommended in another forum)

4. I also turned Developer options off

5. Plug your phone back in

6. After I performed the previous steps, my computer installed device software, and once that was completed, the HTC Sync Manager recognized my device and allowed me to sync it.

Operating system Windows 7 with an i5 processor

Hope this helps.

ez53436 said:
Hi guys,

Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).

Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.

Any help would be appreciated guys.

I have a MacBook Pro on 10.8.3.

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[Q] HTC Sync Manager not Recognizing HTC One

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