PSA: Google is offering a one time replacement on a cracked screen/water damage.

madquack · Sep 3, 2014

YMMV, but it appears as though Hammerhead devices you've purchased from Google Play Store that are cracked or ones that have suffered water damage are able to be replaced completely free. They'll put a hold on your debit/credit card, mail you a replacement and you send the old/broken/damaged one back.

Note: This is one time replacement is only available for folks who purchased their phones in the US and from the Google Play Store!

http://www.reddit.com/r/Nexus5/comments/2fbo2p/new_nexus_5_repair_policy/

http://www.androidcentral.com/google-creates-new-free-replacement-program-damaged-nexus-5-phones

http://www.androidpolice.com/2014/0...-free-under-a-new-unofficial-warranty-policy/

kilowatt95 · Sep 3, 2014

If only they had implemented this earlier!!!!

Sent from my Nexus 5 using XDA Free mobile app

Elluel · Sep 3, 2014

It seems Google doesn't have any more brand new devices and are getting rid of all the refurbished ones too before the next release. Lol.
@simms22 maybe you should give Google a call and see if they'll actually replace it

ふかつどう

koolthing · Sep 4, 2014

too bad it's only for US :/

mistahseller · Sep 4, 2014

only to US customers and only to people who bought from the PlayStore.

I will be getting one because I was working out and accidentally set a weight down on my phone inside the towel and I damaged the digitizer and smeared the color.

madquack · Sep 4, 2014

I am thoroughly impressed, the entire process took about seven minutes! My "new" (refurbished) phone shall be at my doorstep tomorrow! Not bad El Goog, not bad at all!

AHomelessGuy · Sep 4, 2014

took 1 day for my phone to come in from Texas (I'm in NJ) ...everything is looking good for my replacement

mymusicathome · Sep 4, 2014

Judging buy other Google services only around 2 years till we might see this in Canada then lol

seanowns · Sep 4, 2014

I received my refurbished n5 within 12 hours of calling. Funny how she told me 7 to 14 days. Totally free, one time etc. Thank you Google!

meatwad0222 · Sep 5, 2014

so i got nowhere in the chat.

Conor D 6:13 PM
Hi Alex! Thanks for getting in touch with Google. My name is Conor.
me 6:13 PM
hi conor how are you today
Conor D 6:14 PM
I understand that you heard a rumor, and want to replace your Nexus 5 correct?
I'm doing well thank you, how are you today?
me 6:14 PM
im great i did if that was possible
Conor D 6:14 PM
I'd be happy to look into this for you. May I ask what is wrong with the Nexus 5?
me 6:15 PM
cracked screen, i heard that google may be replacing these at no charge. i thought it may be to good to be true but i needed to ask...lol
Conor D 6:15 PM
Ah I see.
Unfortunately, I'm unable to issue you a warranty replacement for your device because the damage was caused by situations not covered by our warranty policy.

any suggestions

madquack · Sep 5, 2014

meatwad0222 said:
so i got nowhere in the chat... any suggestions?

Call (855) 836-3987, if you aren't successful hang up and try again. Good luck, YMMV!

painter_ · Sep 5, 2014

Yesterday my N5 went for a swim in the pool with me, forgot it was in my pocket. This morning I saw the postings on Google+. Called Google after I got off work. New phone is on its way. :highfive:

At it gave me a chance to update my N4.

upndwn4par · Sep 5, 2014

@rootSU

This thread is a good candidate for your sticky roll up thread.

icy56 · Sep 5, 2014

Had a crack around my Sim card slot area and I've been having battery issues so I called in for an RMA. Refurb is now on it's way! I'm just hoping for one is good condition

Sent from my Nexus 5

danarama · Sep 5, 2014

madquack said:
YMMV, but it appears as though Hammerhead devices you've purchased from Google Play Store that are cracked or ones that have suffered water damage are able to be replaced completely free. They'll put a hold on your debit/credit card, mail you a replacement and you send the old/broken/damaged one back.

http://www.reddit.com/r/Nexus5/comments/2fbo2p/new_nexus_5_repair_policy/

https://plus.google.com/app/basic/stream/z13me5i5hvajzhrib04cdp3blsvoinmwqxs0k

Please can you add the below to the OP?

mistahseller said:
only to US customers and only to people who bought from the PlayStore.

Ill add this thread to sticky roll-up a bit later today

Sent from my Nexus 5 using Tapatalk

madquack · Sep 5, 2014

rootSU said:
Please can you add the below to the OP?

Ill add this thread to sticky roll-up a bit later today

Yeah, I could have sworn I added it yesterday to my original post, maybe the tapatalk app was messing up, either way I should have clarified that! Thanks brotha!

jaytee20 · Sep 6, 2014

I just called and got this deal. Any thoughts on whether or not I should concern myself with removing root before retuning my old phone with a cracked screen?

ckrummi · Sep 6, 2014

jaytee20 said:
I just called and got this deal. Any thoughts on whether or not I should concern myself with removing root before retuning my old phone with a cracked screen?

i'd recommend removing root before sending it back in.

bblzd · Sep 6, 2014

jaytee20 said:
I just called and got this deal. Any thoughts on whether or not I should concern myself with removing root before retuning my old phone with a cracked screen?

It's not necessary. Google does not discriminate against rooted devices and it does not void Google's warranty.

EPayne123 · Sep 6, 2014

Too bad doesn't work on T-Mobile bought Nexus 5s, ugh LoL

PSA: Google is offering a one time replacement on a cracked screen/water damage.

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