[Poll] Does Your G4 Miss or Unresponsive to Touch?

Do your G4 Misses or Unresponsive to Touch?

  • Yes. I Have Tempered Glass on The Screen.

    Votes: 237 24.1%

  • Yes. I Have Clear Plastic Screen Protector.

    Votes: 104 10.6%

  • Yes. I Have Matte Screen Protector.

    Votes: 10 1.0%

  • Yes. I Have Naked Screen.

    Votes: 306 31.1%

  • No. I Have No Issue Whatsoever.

    Votes: 326 33.2%
  • Total voters
    983
Search This thread
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liamR

liamR

Senior Member
Feb 14, 2007
854
146
Hi Guys,

I noticed that there are more than one threads about this problem so I want to try collecting some information about it and see how many users affected by it. The purpose of this thread and poll is to take the outcome and contact LG and some Tech news websites, making LG respond to this issue ASAP.

If you not sure about having this issue, you can check it as follows (it worked for me) -

1. Open the Dialer and enter 277634#*# to enter the Service Menu.
2. Go to Device Test -> Service Menu - Manual Test -> Touch Draw Test - Manual.
3. Now touch/tap/knock/slide on the test area (all of it) until its almost full and watch for missing registration (you will touch the screen and there will be no red mark). I repeated the test several times and almost every time I had misses.

You can add the device model (H815/H815x/H812/H811/H810/LS991/VS986/US991) and more information in the comments .

I have the international H815 and this issue killing my Knock Code experience :( (Had the G3 without any issue).

Thanks :good:

Edit:

I found a video that demonstrate the issue (it's not my making, but I do have the same issue) .

The app in the video is Multitouch Test and can be download here -

https://play.google.com/store/apps/details?id=multitouchpro.tests


Another video demonstrating the issue (G4 on the left and G3 on the right) -


Another test by coolmaster121


Edit #2:

I sent emails to some Tech news websites, here is the first reports (thank you Android Authority and GsmArena!) -

http://www.androidauthority.com/lg-g4-touchscreen-issues-616662/

http://www.gsmarena.com/lg_g4_reportedly_facing_touchscreen_issues-news-12651.php

http://www.phonearena.com/news/Issues-with-the-LG-G4-touchscreen-prevent-quick-taps-and-touches-from-registering-on-the-screen_id70436

Update [6/18]:

According to Android Police LG US knows about the problem and they're looking into it.

http://www.androidpolice.com/2015/06/16/having-touchscreen-problems-with-your-lg-g4-lg-knows-and-theyre-looking-into-it/

Keep posting your experience and updates until they will issue a fix. :good:
 
Last edited:
  • Like
Reactions: mogm1, JeffXT and tjbain
P

prosive

Senior Member
Mar 10, 2010
96
19
That service menu option doesn't work for me On the H810 AT&T variant.

I am still getting missed taps. Debating swapping phones when I get back from work travel. It's very random when it will occur.
 
C

coolmaster121

Senior Member
Jun 13, 2010
421
145
Sacramento, CA
liamR said:
Hi Guys,

I noticed that there are more than one threads about this problem so I want to try collecting some information about it and see how many users affected by it. The purpose of this thread and poll is to take the outcome and contact LG and some Tech news websites, making LG respond to this issue ASAP.

If you not sure about having this issue, you can check it as follows (it worked for me) -

1. Open the Dialer and enter 277634#*# to enter the Service Menu.
2. Go to Device Test -> Service Menu - Manual Test -> Touch Draw Test - Manual.
3. Now touch/knock/slide on the test area (all of it) until its almost full and watch for missing registration (you will touch the screen and there will be no red mark). I repeated the test several times and almost every time I had misses.

You can add the device model (H815/H815x/H812/H811/H810/LS991/VS986/US991) and more information in the comments .

Thanks :good:
Click to expand...
Click to collapse

Device Test is missing from my Service menu on H811 :(
 
  • Like
Reactions: ScotterMonkey
scrillakev

scrillakev

Senior Member
Mar 5, 2014
205
60
Hollis, NY
I have the VS986 version and I have a Mime tempered glass protector.

Noticing miss taps and the scrolling isn't fluid very choppy.
 
  • Like
Reactions: liamR
J

jerflash

Senior Member
Sep 10, 2010
956
308
NYC
it is happening on all lg g4s currently. im sure there will be a bug fix soon. maybe when we move up to 5.1.1
 
liamR

liamR

Senior Member
Feb 14, 2007
854
146
jerflash said:
it is happening on all lg g4s currently. im sure there will be a bug fix soon. maybe when we move up to 5.1.1
Click to expand...
Click to collapse

I really hope so. Maybe if they will see it's a major issue they will come out with a fix asap. For now they're (LG) saying they don't know about it and there aren't complaints from users.
 
P

prosive

Senior Member
Mar 10, 2010
96
19
LG will claim they don't know about it until we raise a storm on social media, support cases, etc. So we need to organize an effort to make things happen.
 
  • Like
Reactions: Kristen21
A

audscott

Senior Member
Feb 15, 2008
690
117
Seattle, WA
Mine's not severe, on the edges, more than anything. Most noticeable when typing "p". I know it's there so I watch for it. Other pretty solid device for me (other than no Gmail notifications, but I'm not posting about that).
 
lazarus2297

lazarus2297

Senior Member
Sep 2, 2010
907
134
North Carolina
I came from the S6 and I have noticed it as well. I really hope its something that LG addresses.. I want to keep this phone, but its pretty annoying when it happens..
 
  • Like
Reactions: Naaser
WheresTrent

WheresTrent

Senior Member
Jul 17, 2012
123
7
I just sent mine back in today for this issue. No screen protector on mine. I have to decide if I want to go buy a replacement G4, or...something else. *dun-dun-duuuuuuunnnnnn*
 
C

coolmaster121

Senior Member
Jun 13, 2010
421
145
Sacramento, CA
I have had two G4s so far, both brand new from Tmobile. Both have this issue. I purchased one when it was released and the other one 6/8.

Is it possible that the people who are saying that this is not an issue are not seeing or noticing it, but it is still there?

Because if there is an issue with the display, and not all of the units are having it, then this is a Hardware defect, and cannot fully be fixed with software.
 
esmenikmatixx

esmenikmatixx

Senior Member
Sep 28, 2012
138
36
I just came from the s5, before that s4, and i thought i was just not used to an ips touchscreen but then i found this thread so i will try op
 
liamR

liamR

Senior Member
Feb 14, 2007
854
146
coolmaster121 said:
I have had two G4s so far, both brand new from Tmobile. Both have this issue. I purchased one when it was released and the other one 6/8.

Is it possible that the people who are saying that this is not an issue are not seeing or noticing it, but it is still there?

Because if there is an issue with the display, and not all of the units are having it, then this is a Hardware defect, and cannot fully be fixed with software.
Click to expand...
Click to collapse

That's my thoughts exactly. I really like this smartphone, but this issue is a deal breaker for me. I really hope that it's just software fix. I'm not planning to return it for now for replacement as I'm pretty sure that every device is affected (if it's hardware issue, from past experience we need to wait a few weeks or months for fixed batches). I'll give it some time and see what LG doing about it...
 
mahdibassam

mahdibassam

Senior Member
Jul 31, 2009
1,363
397
Auckland
Asus ROG Phone 7 / 7 Ultimate
I have used a tempered glass on my G4 from minute 1, and i notice a very, very, very slight version of this issue, where taps sometimes dont register. it is very slight however, which makes me wonder maybe LG has set the touchscreen sensitivity a tad bit too low, and it could be fixed with an update. Its definitely not a hardware issue, as so many people are affected, and these screens get tested before production with like 5000 taps per minute by testing machines (seen from youtube videos).
 
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  • 3
    liamR
    liamR
    Hi Guys,

    I noticed that there are more than one threads about this problem so I want to try collecting some information about it and see how many users affected by it. The purpose of this thread and poll is to take the outcome and contact LG and some Tech news websites, making LG respond to this issue ASAP.

    If you not sure about having this issue, you can check it as follows (it worked for me) -

    1. Open the Dialer and enter 277634#*# to enter the Service Menu.
    2. Go to Device Test -> Service Menu - Manual Test -> Touch Draw Test - Manual.
    3. Now touch/tap/knock/slide on the test area (all of it) until its almost full and watch for missing registration (you will touch the screen and there will be no red mark). I repeated the test several times and almost every time I had misses.

    You can add the device model (H815/H815x/H812/H811/H810/LS991/VS986/US991) and more information in the comments .

    I have the international H815 and this issue killing my Knock Code experience :( (Had the G3 without any issue).

    Thanks :good:

    Edit:

    I found a video that demonstrate the issue (it's not my making, but I do have the same issue) .

    The app in the video is Multitouch Test and can be download here -

    https://play.google.com/store/apps/details?id=multitouchpro.tests


    Another video demonstrating the issue (G4 on the left and G3 on the right) -


    Another test by coolmaster121


    Edit #2:

    I sent emails to some Tech news websites, here is the first reports (thank you Android Authority and GsmArena!) -

    http://www.androidauthority.com/lg-g4-touchscreen-issues-616662/

    http://www.gsmarena.com/lg_g4_reportedly_facing_touchscreen_issues-news-12651.php

    http://www.phonearena.com/news/Issues-with-the-LG-G4-touchscreen-prevent-quick-taps-and-touches-from-registering-on-the-screen_id70436

    Update [6/18]:

    According to Android Police LG US knows about the problem and they're looking into it.

    http://www.androidpolice.com/2015/06/16/having-touchscreen-problems-with-your-lg-g4-lg-knows-and-theyre-looking-into-it/

    Keep posting your experience and updates until they will issue a fix. :good:
    View
    3
    shook187
    shook187
    06stang said:
    I've noticed the screen won't turn on at night. That's weird right? After about 8pm the knock on doesn't work and when I use the power button the screen will flash on for a second and right back off. I figured it was because I was doing it too fast but even if I start with a single power button tap it still does it
    Click to expand...
    Click to collapse
    That's because if you cover the proximity sensor, knock on won't work. It's a feature so it won't turn on accidentally while in your pocket.

    So in the dark the proximity sensor is sensing darkness.



    Sent from my LG-H811 using Tapatalk
    View
    3
    liamR
    liamR
    I sent emails to some Tech news websites, here is the first reports (thank you Android Authority and GsmArena!) -

    http://www.androidauthority.com/lg-g4-touchscreen-issues-616662/

    http://www.gsmarena.com/lg_g4_reportedly_facing_touchscreen_issues-news-12651.php

    You're welcome to do the same :)
    View
    3
    X
    xchasa
    # begin build properties
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    media.stagefright.enable-http=true
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    #3314291: Decimal sum after adding FLAC parser flag 131072
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    #system props for time-services
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    #
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    # 196608 is decimal for 0x30000 to report major/minor versions as 3/0
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    # System property for cabl
    # disable cabl seulgi.lee@lge.com
    ro.qualcomm.cabl=0

    # sehoon.lee@lge.com
    #
    # System props for telephony
    # System prop to turn on CdmaLTEPhone always
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    #
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    # System prop to turn on hfp client
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    #Simulate sdcard on /data/media
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    #
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    ##fluencetype can be "fluence" or "fluencepro" or "none"
    #ro.qc.sdk.audio.fluencetype move to model/audio_config.mk
    #ro.qc.sdk.audio.fluencetype=none junday.lee@lge.com
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    # enable navigation bar
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    persist.audio.nsenabled=OFF
    persist.audio.voice.clarity=off
    persist.audio.handset_rx_type=DEFAULT
    ro.qc.sdk.audio.fluencetype=nxp
    ro.config.vc_call_vol_steps=6
    ro.config.vc_call_vol_default=3
    audio.offload.24bit.enable=1
    audio.offload.pcm.enable=true
    audio.spkr_prot_status=enabled
    audio.spkr_prot_in_voicecall=enabled
    persist.audio.dual_audio=ON
    persist.audio.twin_headset=ENABLE
    persist.audio.twin_headset_on=1
    persist.debug.sensors.hal=i
    debug.qualcomm.sns.daemon=i
    debug.qualcomm.sns.libsensor1=e
    persist.sensors.mag_filter_size=8
    persist.lg.data.llkklk=true
    net.tethering.noprovisioning=true
    persist.lg.data.fd=-1
    persist.qcril.disable_retry=true
    ro.frp.pst=/dev/block/bootdevice/by-name/persistent
    sys.knockon.knockoff.distance=10
    ro.lge.lcd_auto_brightness_mode=false
    ro.lge.audio_soundexception=true
    sys.lge.bnrd=0
    persist.service.main.enable=0
    persist.service.system.enable=0
    persist.service.radio.enable=0
    persist.service.events.enable=0
    persist.service.kernel.enable=0
    persist.service.packet.enable=0
    persist.service.crash.enable=0
    persist.service.power.enable=0
    persist.service.memory.enable=0
    ro.vendor.extension_

    Sent from my LG-H815 using XDA Free mobile app

    ---------- Post added at 12:20 AM ---------- Previous post was at 12:15 AM ----------
    joshuadjohnson22 said:
    hmm odd even if you open on your PC in notepad? Thanks

    btw you will probably have to make a copy
    Click to expand...
    Click to collapse

    Sorry. Forgot I had E.S explorer.


    Sent from my LG-H815 using XDA Free mobile app
    View
    2
    scrillakev
    scrillakev
    I just opened up a case with LG.

    You should contact them via their live chat and reference the following case number. The more people report this, the faster we'll hear a response back. I really don't want to return this phone.

    CASE# CNM150609024049
    http://www.lg.com/us/support
    View

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